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Lithia Nissan of Ames

(818 reviews)
2023 state dealer award
View 10 awards
2023 state dealer award 2022 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(818 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lithia Nissan of Ames from DealerRater.

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After 10 years, I decided it was time to get a new car. I...

After 10 years, I decided it was time to get a new car. I love the Juke's look, sportiness, and AWD feature, so I went in knowing exactly what I wanted. The Juke I was looking at was waiting outside, running, for my test drive (which was greatly appreciated given the well below-freezing temps). After that, we went through negotiations and the sales process, which went smoothly, fair, and surprisingly not stressful. Every single person we worked with was fantastic. They really made us feel like we were at a small-town dealership and that they appreciated us. While I hope my Juke lasts me another 10 years, I hope to buy the next vehicle from them. Well worth the experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

My husband and I had a wonderful experience while...

My husband and I had a wonderful experience while purchasing our car. Patrick was very helpful and made the experience fun and exciting. I cannot even describe how helpful he was. We will definitely be going back to Lithia to visit Patrick when it is time for us to buy our next car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

My husband and I just this week purchased our 5th car...

My husband and I just this week purchased our 5th car from the Lithia of Ames business (Hondas and Nissans). Even though we live in a large city, we chose to drive 30 miles to the Ames dealership because we TRUST their work and their word. The welcoming smiles and help received is truthful and heartwarming to know this dealership sells us good reliable vehicles and also giving us reliable service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Bought a new 2014 Altima from Doug Krogman at Lithia...

Bought a new 2014 Altima from Doug Krogman at Lithia Nissan of Ames and could not be happier with the experience. I called him with the details for the car I was looking for, he located it, went and got it, and completed the deal at a very fair price with no surprises. When we arrived, the car was ready as promised, paperwork was in order, and the transaction was smooth. He spent the necessary time to explain the features of the vehicle, explain all documents, and even paired my phone to the nav system via Bluetooth. A very pleasant experience dealing with Doug A+++++ job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Randy was very helpful throughout the entire process. He...

Randy was very helpful throughout the entire process. He helped me find the vehicle that was best for me, in my price range. Lithia Nissan of Ames, as a whole, was very supportive and friendly throughout my car searching process. I would recommend this dealership to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Greg Schwaller is an excellent car salesman. He is very...

Greg Schwaller is an excellent car salesman. He is very knowledgeable about the vehicles and an effective, no-pressure salesman. During the actual sales process, I told him what I wanted and the price I wanted and he delivered with none of the usual games that I have run into at other dealerships.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.

Randy was very helpful in showing me the cars within my...

Randy was very helpful in showing me the cars within my price range and ultimately finding the car I took home. He was very friendly and caring, and wanted to make sure I was happy with my car, not that I got the most expensive car. I really appreciated that! He also called to check up on how the car was working for me, and called again a few weeks later to check to make sure my appointment to get the protective coating done went well. Randy is a great guy and I would send anyone wanting to look for a car to him first. Thank you so much, Randy, and merry christmas!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Everyone at Lithia Nissan of Ames including Mike (General...

Everyone at Lithia Nissan of Ames including Mike (General Manager), Pete (Sales Manager) and Greg Schwaller went out of their way to ensure that our experience buying our first Nissan was a great one. We feel that they did more to satisfy us then any other dealer has in the past by finding us the car that we really wanted. We will gladly recommend them to any friends and family that are looking to purchase a vehicle. Again thanks to the employees at Lithia Nissan of Ames. We really love our first Nissan Altima.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

This was BY FAR the best car buying experience I have...

This was BY FAR the best car buying experience I have ever encountered! Professionalism along with the overall experience is BIG to me, and I will recommend EVERYONE that is looking to buy to Lithia of Ames! Lia was friendly, worked with my wants and needs and got me into my DREAM car!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1 person out of 1 found this review helpful.

I needed a new car and my mom had previously brought a...

I needed a new car and my mom had previously brought a car from here. I had just graduated from college so one of the sales people, Patrick Daugherty, that my mom got her car from helped me to find a car that was affordable for me. He also was very helpful with finding a car with the features that I wanted included as well. Lithia Nissan of Ames also offers great deals for recent college graduates, which helped me to be able to afford the car that I wanted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.