Reviews
great used car buying experience
Recently purchased an SUV from AutoBay in Burlington, NJ. I don't usually purchase used cars from dealerships because I can typically get better buys when dealing private party as well as find out the vehicle history from the previous owner. AutoBay provided free links to the Carfax on their website. The vehicle I was interested in had been dealer serviced locally its entire life. The car itself did not disappoint. Vehicle had 88k miles but interior presented as new and exterior was in excellent condition, especially for an 8 year old vehicle. What made the AutoBay experience great: 1. Condition of vehicles for sale on their lot. It did not appear that AutoBay tried to hide vehicle imperfections with typical quick dealer repairs like touchup paint, armor-all spray and new-car smell. The inventory looked handpicked by the staff and all cars were quality, late model vehicles. 2. Simon. The salesman who helped us was Simon. We called 30 minutes prior to arrival to make sure the vehicle was still available. Simon had the car ready for a test drive when we arrived. He was not pushy or aggressive throughout the buying process and genuinely seemed to care about making sure the vehicle suited us. 3. The Invoice. Other than the price of the vehicle (which matched the price on the website), the only other items on the invoice were the temporary tag and the dealer doc fee. No other nickel and dime line items to jack up the price. We felt the price of the vehicle was also very fair and even saw a few private party vehicles listed for comparable prices. Overall, this was just a great buying experience when shopping for a reliable used vehicle for a new driver in our family. I would highly recommend considering AutoBay for your next vehicle purchase if you are in the market for a lightly used foreign luxury vehicle. The dealership is easily accessible off the interstate and Simon is a classy, easy going individual.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Would give more stars if I could!
My first time at this dealer and it was a great experience overall I would definitely recommend! The owner Maurice and his brother Simon were great! They weren't pushy, gave me the keys and just told me to take it for a drive. When I got back, Simon helped me with the whole process, there was a little issue with the car and since I live almost 2 hours away instead of fixing it(which he would have done if I lived closer), he took the amount it would have cost me to fix it, off the total price. Got me the best price possible, they didn't add those bs fees that other dealers add just to mark up the price.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Experience!
I recently bought a car at AutoBay and it was such a great experience! Maurice worked hard to find the exact car I was looking for and I could not be happier! I also was able to trade in my car which was a smooth and easy process. Everyone I interacted with was extremely professional and courteous! I would highly recommend autobay for anyone looking to make their next purchase, you will be in good hands! Thank you everyone at Autobay!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Consider them for your next purchase
I went here as the first of my stops to go look at three different cars. First I drove the one I went to see and while I was there took another on the lot out to try. Simon did a great job on the sale, price was fair and I left with the car I went to look at. Although there was a minor issue with the vehicle, it was covered under the original manufacturer's bumper to bumper warranty. He and Maurice have gone out of their way to make sure everything was alright, even offered to bring me a loaner since the Jaguar dealer didn't have any available.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase