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Matthews Hyundai of Syracuse

(1,464 reviews)
Visit Matthews Hyundai of Syracuse
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 5:30pm
View all hours
Sales Service
Monday 9:00am–7:00pm 8:00am–5:30pm
Tuesday 9:00am–7:00pm 8:00am–5:30pm
Wednesday 9:00am–7:00pm 8:00am–5:30pm
Thursday 9:00am–7:00pm 8:00am–5:30pm
Friday 9:00am–6:00pm 8:00am–5:30pm
Saturday 9:00am–5:00pm 8:00am–5:00pm
Sunday Closed Closed
2018 consumer dealer award
View 2 awards
2018 consumer dealer award 2017 consumer dealer award
New (315) 907-4935 (315) 907-4935
Used (315) 907-4920 (315) 907-4920
Service (315) 907-4174 (315) 907-4174

Reviews

(1,464 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Matthews Hyundai of Syracuse from DealerRater.

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Satisfied

Friendly service and not pushy..told me what was needed for inspection and the other gave me info to make an informed decision on my other repair

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We appreciate the kind words, Neil. We look forward to seeing you again in the future! Sincerely, Bill Hendry - General Manager - (315) 445-7900 ext 533

Fantastic leasing experience!

Fuccillo Hyundai of Syracuse staff members, particularly Bill Hendry and Nida Holland, are excellent!!! Bill and Nida are very personable while maintaining professional demeanors.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for leaving this remarkable feedback, Brent. We appreciate your comments and are happy to hear that Bill and Nida were able to meet your needs. At Fuccillo Hyundai of Syracuse, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Sincerely, Bill Hendry - General Manager - (315) 445-7900 ext 533

Buying a new car

Every effort was made to get the important options we wanted on our new car. We appreciated the fact we were allowed to name the time and day for new car pick up.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Beth! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Bill Hendry - General Manager - (315) 445-7900 ext 533

Great service

Always excellent. Never been disappointed. I always recommend Fuccillo to my friends and family. I have been a loyal customer for more than 20 years.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Nunzio! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Bill Hendry - General Manager - (315) 445-7900 ext 533

All around EXCELLENT

My service was excellent, very quick and everyone was so kind. They always wash my car when they are done with the oil change!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for this amazing review, Virginia! We really appreciate your business. Sincerely, Bill Hendry - General Manager - (315) 445-7900 ext 533

Great customer service

Service manager got me right in right away with no appointment. My car was done the same day. I really appreciated this as I was worried my car issues would cause me to have an accident. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for leaving us this great review, Anne! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Bill Hendry - General Manager - (315) 445-7900 ext 533

Kevin

Quick and very professional. Appointment was immediate and driver available for drop off. Will use the service Department for all repairs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for the great review, Kevin. Please come visit us if you need anything else, be it service or sales. Sincerely, Bill Hendry - General Manager - (315) 445-7900 ext 533

Speedy car buying experience

Our dealer was very responsive. I would recommend seeing Bryan Galster for your next car buying experience. The team was right on top of every step.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great service

My sales person Brian was prompt, very courteous, and accommodating. I would be deserves a promotion. And I would definitely recommend fuccillos of Syracuse to family or friend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great service

Salesperson was knowledgeable, they got us in and out fast and we drove away in a new car that evening.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Marybeth! Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing us for your automotive needs! Sincerely, Bill Hendry - General Manager - (315) 445-7900 ext 533