Lafayette GMC Cadillac

No one called to tell me that the repair would cost $600 dollars more than I was told , the service writer did apologize an I do appreciate that.

Called and made an appointment for service on my GMC Canyon for 9:00am arrived early was asked if I was waiting. I said no call me when it's done and I'll come pick it up. It's 1:30pm and no call. I called and was told the Tech had just starting it. I got a ride to the dealer at 4:00pm. The truck is not done. I wait in the waiting room while 3 other customers get their cars and leave. Finally this kid calls my name and I'm the last service customer. I ask why it took so long he said the Tech had problems with a transmission he was working on. I didn't push any more. NO APOLOGIES for the wait or anything. Will never go there again. Dealerships make their money on service so you would think they would have better customer service. Guess not.

great deal and service will be back in the future. This is the second car I have bought here this year excellent price every time.

Excellent the service provided. The service coordinator was very friendly. When we got the vehicle back it was clean and all work had been completed.

I had an absolutely fantastic experience purchasing my new Audi Q5 from Lafayette GMC, and I can’t say enough great things about my sales consultant, Jay Mason. From the very beginning, Jay was incredibly patient and accommodating—especially considering I drove over three hours to get there! The vehicle was in pristine condition, exactly as promised. Jay made sure everything was ready and waiting for me, which made the long drive completely worth it. What really stood out was his willingness to go above and beyond—he even helped me return my rental car, which made the whole process seamless and stress-free. If you're looking for a dealership that values honesty, professionalism, and top-notch customer service, I highly recommend Lafayette GMC. And if you get the chance to work with Jay Mason, you're in excellent hands!

Drove my truck in but it will not drive now, it?s in pieces, this is how they brought it back to me after 4 months,

They decided making $100 was worth screwing over a college kid! They lied about the repairs required so my son is left with an unreliable car without the time or money to fix it! Do NOT buy from them!

They made $100 on a car according to the salesperson just to screw over a college kid needing a reliable car! They lied about the repairs needed and have no interest in making it right!

An awesome experience, the sales man made me feel welcome. Jay Mason was phenomenal, answered all of my questions and concerns.

Took my vehicle for service on 12-16-2024 5 star Lafayette had the vehicle all week. Took vehicle back on 12-23-24 to finish work they could not complete the prior week. I have no problem with the service technicians or the staff that check you in. The problem is a total breakdown in customer communication with the service staff. They tell you they have a new computer system and they struggle using it. You have an appointment for a certain time there are not ready for you. You call them four hours after you have taken vehicle and they don’t answer, you leave a message on the answering machine they don’t call you back. They are frustrated and desperate and it’s sad. I take my vehicle to 5 star because I bought the vehicle there, they are a gm dealership and they known the vehicle. Lafayette 5 star is clearly miss managed and their staff are doing the best they can in a disruptive environment.