Reviews
Great Experience
My salesman was Eddy and he was absolutely wonderful to deal with! Communication, knowledgeable and friendliness were on point!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to leave a wonderful review for us here at Lafayette Buick GMC. We hope you have a wonderful day, and we are always happy to help.
2023 Yukon
Eddy and team were very nice and allowed me the time to make decision.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi John, we are very happy our team provided you with such a positive experience here at Lafayette Buick GMC. We hope you continue to choose us for all your automotive needs.
Great
Great job ! Very friendly greeting the wait area was comfortable and clean.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Carl, we're so happy to receive your excellent review about our Service Department. Please let us know if there is anything else we can do for you here at Lafayette Buick GMC.
No response from service
I was contacted by GMC that my car had 2 recall notices. I called to schedule to get car in for the recall. When scheduled I asked if the dealership had parts in stocked was told yes they had everything it would only take 35 minutes to 1 hr to complete. I was informed it was a month out for first appointment. Brought car in early morning to be told the parts needed to be ordered and would be another month wait to repair. Dealership stated they would call to schedule my appointment when parts arrive. After 3 weeks I called to ask if parts were in stated they were sitting there waiting for me to call back to schedule to get installed. This is my first time coming to this dealership maybe will be last if communication does improve. Service stated I spoke with a call center for GMC not the dealership directly even though it was a local number provided by GMC
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Russ, Thank you for sharing your experience with us regarding the communication from our team here at Lafayette Buick GMC. Your feedback is important to us, and I would appreciate the opportunity to speak with you to discuss this in further detail. Please email me with your preferred contact information. Thank you, Derek Hickman General Manager dhickman@fivestaronline.net
They don?t value your time
I was told that the part that was ordered for my car was in, when I got there after 35 minutes of waiting I was told no the part is not in and it will have to be re-ordered. I had to drive an hour round-trip to sit there for 35 minutes to be told there?s nothing they could do but reorder the part. My appointment was canceled earlier that morning so I called the dealership to find out why and they said it was a mistake on their part the appointment is still on and to come in at the scheduled time. Not one time was I told sorry about the mistake for your appointment and the lack of having the part and wasting your time. It would?ve made a huge difference to just even get a free oil change for wasting my time and gas.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Jeff, The time you have spent sharing your feedback is most appreciated. I would like to find an opportunity to speak with you directly about your experience interacting with our Service Team. Please send me your preferred contact information so we can discuss this further. Best regards, Derek Hickman General Manager dhickman@fivestaronline.net
Lafayette Buick Del
I only have my car serviced at this dealership. They are efficient and consistent with their work ethics.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Linda, thanks so much for your continued business with us here at Lafayette Buick GMC. We look forward to your next visit and hope your day is incredible. Take care.
New vehichle
Very awsome experience. Very quick and courteous. Definitely recommend.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the great feedback, Justin. Honesty, integrity, and customer service are top priorities here at Lafayette Buick GMC. We're so glad to learn you had a great experience and we know the future will yield equally great results.
Mario Burke
We drove from Georgia to Indiana to purchase our new 2022 GMC Denali. Jay had everything ready when we arrived after a really long day and drive. The whole experience with Jay was excellent!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Mario, we are so happy to know your experience was great and that you drove all this way to purchase your new 2022 GMC Denali. Thank you for your business we look forward to helping you with any of your future needs here at Lafayette Buick GMC.
So glad we found this dealership.
So glad we found this dealership. Joe was awesome to work with and there was no pressure, this will definitely be our first stop next time we need a vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Our staff is thrilled to earn this rating because you had such a glowing experience with our employees. We are very grateful to you for contributing this magnificent endorsement for Lafayette Buick GMC. We look forward to your next visit.
Would not sell to out of state buyer.
Would not sell to out of state buyer. Disappointing as we ready to spend some money!
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hello, Thank you for taking the time to share your review. Customer satisfaction is very important to us at Lafayette Buick GMC, and I would appreciate the opportunity to further discuss your sales experience. Would you kindly email me with your preferred contact information? Regards, Derek Hickman General Manager dhickman@fivestaronline.net