Grote Automotive Rockford

Kenneth was great very helpful i would come to see him for all my vehicles

I gave louis a call and he contacted me back later that week. Hlwe stayed in touch and ran numbers for some vehicles I was interested in.Later that week he worked his numbers and got me into a new vehicle.

Luis did really well with helping me through the whole process of getting my car. Even after getting it, he’s helped me through anything I was confused on. Super cool patient and kind.

They need to go out of business for bad business practices and holding their products until the loan originator cancels the agreement so they can sell at a higher rate. Wait . Is that not illegal

We were promised, put down a deposit, signed a contract, that has mysteriously disappeared, for a 2020 Honda Odyssey. For weeks we kept getting the runaround that it needed seat covers, then the crash bags had to be replaced then the front seat had to be replaced, but it will absolutely be there by the 30th, "if I have to drive there myself and get it". Then there were hangups when we called and redirections to voicemail. The owner finally admitted they were glad WE backed out of the deal because they could sell the van for whatever they wanted. Left us in the ditch! Two handicapped, Senior Citizens, raising their three grandchildren and caring for an 84 year old Great grandmother with no transportation. You guys deserve the metal of dishonorable sales people. We would not go back to your establishment if you were the only ones in town. I will keep telling everyone I know, run into and hear about wanting a car NEVER EVER Buy a car from them! Have a wonderful night's sleep for the rest of your life.

Unclear. She was distracted with other customers and didn't have answers to many of my clear questions. Didn't give me much time and rushed through the sale process. Also gave me a severely inaccurate price of the vehicle itself. Waited 5 hours just to find that out. Seemed like she was always busy with something or someone else

Just great people to deal with . Got the truck I wanted for the price I wanted and the payment I wanted . Would go thear first befor any place. Mike spitzer

My Step Daughter ought a car from here. the day after she brought it home from Rockford IL she lives in Springfield IL there was a puddle under the car. She called Grote immediately she drove the two hours back to them to find out that it was a transmission leak. They said the seal was bad. She went back and picked up several days later. Within a day of being home the leak was bigger. She then took to GMC in Springfield and found out there was a crack in the transmission. Grote said that they would not pay for it to be fixed. The dealership did a search on the car and found the powertrain was covered under warranty till April. But the clamps were not. She contacted the Attorney General Office and filed a Complaint. As soon as they were involved Grote was willing to pay for those repairs. I do not recommend purchasing a used car from them.

I had a lot of communication issues at first but once I finally got through and was able to speak with Savannah who in return connected me with Mike in the service department everything was great. They listen to my issues I had and got me right in to help me address these issues the best they could. Thank you Savannah and Mike .

Nothing against Alex he is still awesome 10/10 for Alex Spafford. will keep doing business with just Alex. Service team on the other hand gets a negative review 3 weeks and still no heat in my car winter weather is here and no heat and the cigarette lighter doesn’t even work in car so can’t even go get a car heater. Alex Spafford was very awesome to work with I would do business again with Alex thanks guys for the great experience.