Reviews
I did not like the hidden surprise with the $50 charge
I did not like the hidden surprise with the $50 charge for shop fees, afterl paying close to $700 in labor cost then to come and hit me with these misc fees was an insult. Then once I drove off my engine was still running hot
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- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We appreciate the feedback Mr. Dansby and look forward to getting your vehicle back in so that we can make this right. Feel free to call me anytime you have any questions or issues moving forward. 864-879-7111 ext 1309. Sincerely David Rocklein Service Manager Fred Anderson Automotive
5 Prompt, professional, and concerned about getting me
5 Prompt, professional, and concerned about getting me out in time for another appointment. Very considerate.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Fair and even with no last minute surprises Looking
Fair and even with no last minute surprises Looking forward to my 2024 Lyriq with John
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The defective part was obvious.
The defective part was obvious. Order the part and then, when part was in, set up an appointment to replace part. Not keep my truck for 10 days waiting on part and then waiting on a technician to replace part
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We always strive for 5 star service and are disappointed to hear that we did not meet your expectations. This could have most certainly have been handled differently and we apologize for that. Our service manager will reach out shortly to speak with you further. Thank you for taking the time to leave a review.
Thank you for speaking with me Mr. Hannon. I apologize again for this not being handle correctly while the vehicle was here and we will do a better job at that in the future. David Rocklein Service Manager Fred Anderson Automotive
I was told when I dropped car off on a Monday that I
I was told when I dropped car off on a Monday that I would get an update every Tuesday and Thursday and it would be done by the end of the weekend. Never updated me on those days. Would call on a Friday to ask what update is because my rental only lasted til that Friday. Becky told me she was waiting on insurance. So I get a rental another week and ask update again next Friday. Becky says same thing - waiting on insurance. It took them 3 weeks just to tell me they can’t fix my car because it cost 3 times the amount insurance said it would be. When i picked car up, car looked worse than it did when i dropped it off. On top of all of this, Becky was very rude and unprofessional every time I called. She didn’t even say anything to me when I came to get my car back! I told the man that gave me my car back that I was very upset with the whole experience and I wanted to talk to someone about it. He didn’t care what I had to say and he walked away. I will never do business with Fred Anderson again.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We are always disappointed to hear that any customer is not pleased with the level of service that they received here at the dealership. We will definitely take this and learn from it to be better in the future. Thank you for taking the time to leave us a review. sincerely, The Fred Anderson Team
Cody was so helpful and communicative during the whole
Cody was so helpful and communicative during the whole buying process! He had everything ready for us when we arrived. I would highly recommend him! The only issue is that when it came to paying for the car and selling ours, it took way too long. We kept being told '10 More minutes' and over 30 minutes later, we got started.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Always a pleasurable experience!
Always a pleasurable experience! Friendly and knowledgeable staff make for a pleasant atmosphere. Highly recommend this dealership!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
5 First time I ever bought a car and didn't feel
5 First time I ever bought a car and didn't feel pressured. Jason and Ernest made the car buying experience pleasant.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I have always been satisfied with Bradshaw.
I have always been satisfied with Bradshaw. I was extremely impressed and pleased with the service I received with Anderson. Thanks 😊.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I was completely satisfied!
Ok Just took to long and while I was eating looked at new
Ok Just took to long and while I was eating looked at new trucks and had my feelings hurt.
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- Buying process —
- Quality of repair —
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
I am sorry to hear that the visit went longer than expected. We strive for 1hr or less for basic service. I would love to speak with you more about this when you have a moment. My direct number is 864-879-7111 ext 1309 David Rocklein
We are always striving for 5 star customer service. We would love to hear more about your recent visit. Feel free to call our service manager, David Rocklein, to discuss it further. 864-879-7111 ext. 1309.