Reviews
Responsive to my needs!
Responsive to my needs! Excellent service, my car is running great now! Will use from now on!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Isaiahfortyoneten, your satisfaction is our top priority here at Fred Anderson Cadillac. We hope you have a great day!
Price estimate didn’t equal price charged…not good.
Price estimate didn’t equal price charged…not good. Nice service tech but poor communication.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Good afternoon. I am so sorry to hear about the recent concerns. We strive for five star service with every customer and clearly let you down. I would like to speak with you more about this when you have time. My direct number is 864-879-7111 1309 David Rocklein
Thank you for speaking with me yesterday Mr. Foster. We look forward to seeing you in the future at Fred Anderson GM. Please let me know if you need anything moving forward. Zack Moran
I appreciate you reaching out Zach! Good to understand where my misunderstanding occurred. As you have mentioned, I purchased my first suburban (and other vehicles) from you back in 2009 and I have always valued the way you guys work! And still value it. When specific instances I have risen where I had to use other folks (distance or whatever), it generally makes me value our relationship even more! Thanks and will see you soon.
Mike Wehunt was my salesman on my new truck and my wife’s
Mike Wehunt was my salesman on my new truck and my wife’s new Buick. He was able to help us out and figure out what we wanted as well as needed. Great job.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Rdancyinterior, thank you for your kind words and this wonderful review of Fred Anderson Cadillac! We hope you have a great day!
Easton did a great job helping me through the process and
Easton did a great job helping me through the process and getting everything line out for me in an efficient and timely manner.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dpruitt, thank you for your kind words and this wonderful review of Fred Anderson Cadillac! We hope you have a great day!
These guys do a great job .
These guys do a great job . They are attention to detail. Offer a guarantee on their work as well .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Janes, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Fred Anderson Cadillac. Our team strives to deliver an excellent experience, and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Very pleased overall.
Very pleased overall. Cody was very pleasant to work with. Would highly recommend to anyone
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Bjhamilton84, thank you for your kind words and this wonderful review of Fred Anderson Cadillac! We sincerely thank you for the positive review and look forward to seeing you again soon!
Dealership was great my only problem was with the
Dealership was great my only problem was with the Chevrolet app and the appointment process.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Good afternoon. Thank you for the recent feedback. I will reach out to GM to see if there may be a problem with the app. We strive for five star service with every customer from start to finish and did not achieve that this time. In the future our direct number is 864-879-7111 if you would like to make a appointment that way. Thank you again for letting us know and we hope to see you again. Zack Moran
I've brought a vehicle in multiple times over the last
I've brought a vehicle in multiple times over the last three years it is a vehicle that is kept up it's kept on a repeater it is started every day and every time I come there they either break something else or I have to repair more stuff every time I come I have always repaired everything you asked me to repair Recently I brought it in to have a module stating the airbag need to be replaced and they informed me I had over $5000 worth of things that needed to be done they saw the car had not been driven probably more than 60 miles just unbelievable I don't understand it's just unbelievable so I had the car picked up it is now being repaired with a warranty. One year I replaced the air blower for the air condition one year and one day later it was completely broken they would not cover it incidentals like this the vehicle is a hummer H2 our family has multiple platinum Cadillacs I have A 2017 platinum I have a 2022 platinum and just sold a 2019 on the waitlist for a new one I wouldn't treat a person that's been a client of Cadillac that way it's impossible for the same car to be broken down with all these errors and all these things that have happened it just is not possible, meaning it's kept in the garage it's maintained and I just don't see how all these things went bad it's impossible really the cars only been driven X amount of times but started frequently and on a repeater.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Good morning. I am sorry to hear about the recent concerns. We certainly value every customer that comes through our doors and I want to make sure we look at every way possible to help. I would like to speak with you more about this when you have a moment. My direct number is 864-879-7111 ext 1301 Zack Moran
Excellent quality of service and knowledge.
Excellent quality of service and knowledge. Service advisor was very responsive and informative. Great job!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Ray_kaser, thanks for your praise and kind comments about the team at Fred Anderson Cadillac. We're looking forward to your next visit with us!
They were very understanding about why I was just looking
They were very understanding about why I was just looking for a truck, and what I wanted. Then they went above and was able to get the figures right so we could actually get the truck before the insurance money came in
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Batsibf, we're happy to hear you had such a positive experience with our team here at Fred Anderson Cadillac! We hope you have a great day!