Reviews
Very very unprofessional, horribly disappointed
Spoke to sales rep and confirmed they had a specific vehicle exactly as we wanted to buy. Around 10:30,am today sat. Said we had a two hour drive and we're headed over and to please hold the keys. Called two more times before we arrived to confirm we were running later but would definitely be there. Walked in approx 330pm and was told the one only other customer in the dealership area was now test driving the only car we drove over 2 hr one way and took most of Saturday to see. Only to find sales guy didn't hold key and let the only other customer take our car which otherwise wS sitting for two months. Not only gave it to another client the only other client knowing we were driving all day in total to see the vehicle. Highly unprofessional. Crass. Poorly mannered. Uncouth
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi, it is disappointing for us to hear that your experience was anything less than great. Here at Bradshaw Automotive Group, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (864) 990-4372 to discuss ways we can better serve you in the future
Service Dept. overcharging
I brought my car in for service. Explained to Wayne in the service department that I could only spend a certain amount of money on my car for repairs. I gave him the most I could spend amount. My bill is more than double what I said I wanted to spend on my car. I have had to let them keep my car for 2 extra weeks until I get paid again to get my car. I explained to Wayne it was more than I could afford. My husband is sick and our income has drastically changed. I made all of this information clear but no one seemed to care. He called Thursday and wanted to know when I was picking my car up. I have had to take my husband back to the hospital. I told him if he doesn’t get admitted I will be in on Saturday, which is tomorrow. His response- I can bring the car to you. Seriously? You charge more than double what I clearly stated I could afford and have no consideration for customers. Lesson learned. Last visit at Bradshaw automotive in Greer.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, it is disappointing for us to hear that your experience was anything less than great. Here at Bradshaw Automotive Group, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (864) 990-4372 to discuss ways w e can better serve you in the future
Trade In
Never traded or Bought a car this quick and easy , So late in the day also ! Jason Scarborough showed me several CTS and helped work the deal out . Thanks Jason .
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great buying experience
We purchased a Buick LaCrosse and knew we were getting a wonderful automobile, but we were so pleased to meet really great folks who treated us as if we were their only customers. We were so impressed by the friendliness and the knowledge. Everyone there seemed to be having a great time working together and they felt like family. Just a great buying experience!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Service! No Pressure!
From the start of my search for a late model Silverado, Don and the staff of Bradshaw were very helpful. Other Dealerships would not even return phone calls. There was no pressure from Don and he did keep me informed of my options. Great Service! Thanks!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hiding behind the AS IS Warranty
I purchased a used 4Runner from Bradshaw. I was told by the salesman and the previous owner of the vehicle, a Bradshaw Manager, that the vehicle was in great condition. Only a week after purchasing the vehicle it was determined that the vehicle has a blown head gasket. I contacted the salesman and the used car manager. Both told me that I signed the AS IS Warranty and there is nothing they will do to help me. Awful position to be put in just so they can make a profit. Now, I have car payments for a car that can't be driven.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for sharing your feedback with us. We’d like to apologize for not being able to meet your expectations. It’s our goal to provide the highest level of customer service possible, but we can always improve in our efforts and we’ll use your feedback to do so. Please reach out to Tyler Plunkett, at (864)879-7111 to talk about your experience in further detail.
New car
I had no idea what kind of vehicle i wanted. My car was 12 years old and I was finally ready for a change. My salesman was very patient while I drove almost every SUV they had, some of them twice. Finally made a purchase with the assistance of GM and Finance manager. Great experience and I could not be happier. Best dealership around.
- Customer service —
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing your excellent experience, Kim! Chris is an excellent addition to our team and is always happy to help. Let us know if you need anything else in the future, and enjoy your new SUV!
Mis information
Horrible service, poor communication, told that it should be done tomorrow, everyday for a week, lost a new account. These people, were very unorganized, had none of the parts in stock, said they wouldn't get the parts till noon next day, Back in December had same problem with a similar truck, but that took nearly a month, that kind of service is totally unacceptable for anyone trying to run a business. By the way I have been doing this for over 30 years and this is the first poor review I have ever given to a GM dealership. I do plan on contacting General Motors.
- Customer service 1.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We are apologetic to Mr Hays and disappointed that he felt the need to create a report of this nature regarding his recent service experience at Bradshaw Automotive.At the outset,this situation would have been avoided if we had been able to supply all the needed repair parts directly from our parts inventory.Unfortunately due the age of some vehicles and space restrictions we can't always achieve our goal.We intend to use this situation as a learning experience to improve the service that we deliver.We feel that we can improve on four areas of the process to make future service repairs a better experience for all our customers,better communication,tagging business vehicles for priority, expediting parts and providing extended hours if needed.In addition to these planned improvements we intend to contact Mr Hays and personally apologize for the inconvenience we have caused and advise him of a 200.00 dollar in store service credit that we have established for him.Again ,while we thoroughly despise receiving reviews such as this,we welcome the opportunity to improve our processes which improve our performance.
Purchasing Cadillac Escallade
Tom Leopard was extremely helpful in finding the Escallade I wanted and walking me through the entire sales experience. Very well versed in explaning all my new car had to offer.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
You made Tom's day, and thank you so much for your very kind words. We are thrilled our team could help you find the Escalade you wanted. If you need anything else or have any other questions about it, we would love to help you once again. Congratulations and enjoy your new vehicle. It was great to see you and we hope you have a wonderful day!
Vehicle with 3600 mi has many issues. Dealership apathetic
I purchased a 2015 Dodge Charger R/T from this dealership on 7/17/17. At the time of purchase, the vehicle had only 3600 miles. Within 4 days, the vehicle’s safety systems and transmission went haywire. Multiple warnings started flashing on the instrument cluster: Automatic Cruise Control Unavailable Service Required, Cruise Control Unavailable Service Required, LaneSense Unavailable, Service Electronic Stability Control, Service Shifter, Blind Spot Alert Unavailable Service Required, etc. The dashboard lights would brighten then dim repeatedly. The transmission would shift abruptly and the shifter was constantly clicking. Then the vehicle threw a check engine light. I took the vehicle to a nearby Dodge/Chrysler dealership and as of today, they have had the vehicle for weeks and it is still not repaired. I contacted Bradshaw and was transferred to a service manager who basically informed me that my only option was to purse the manufacturer’s warranty. They did not seem concerned about my buying a relatively new vehicle from them that was experiencing catastrophic electronic failures, nor did they seem interested in resolving the situation. I purchased this vehicle 36 days ago. For the last 28 of those, this car has been in another dealership's garage for repairs with no end in sight. This is ridiculous.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your feedback. We’re sorry to hear that you have experienced so many issues with your 2015 Charger. We do care about your issue and want to help in any way that we can. We’re glad to be working with you now to reach a solution. Your business means a lot to us and we hope to have another opportunity to serve you in the future.