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AutoWorld of Georgia

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (134 reviews)
Visit AutoWorld of Georgia
Sales hours: 9:30am to 7:30pm
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Sales
Monday 9:30am–7:30pm
Tuesday 9:30am–7:30pm
Wednesday 9:30am–7:30pm
Thursday 9:30am–7:30pm
Friday 9:30am–7:30pm
Saturday 9:30am–7:30pm
Sunday 12:00pm–5:00pm
2018 consumer dealer award
View 1 awards
2018 consumer dealer award
(470) 758-8325 (470) 758-8325

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (134 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoWorld of Georgia from DealerRater.

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Dodge ram 1500

Loved Eric he made our dreams come true to own our beautiful truck!!!!! We thought we were not going to be able to be approved but he made it happen.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to write a review! We are so grateful to hear feedback from our customers. We truly appreciate your kindness as well as your business!

one of the Best car buying experiences !!

We drove over an hour to look at a truck that we saw online. Totally hating the thought of being attacked by some pushy salesman. Tony walked up to us a few minutes after we started looking at the truck. He was very friendly and informative while allowing us to take our time inspecting the truck. We spent a few hours there and never once felt pressured or uncomfortable. They worked with us financially and we made a great deal that worked for all of us. We will definitely buy from them again and recommend them to everyone !!! THANK YOU !!!! Brian & Dee :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to write a review! We are so grateful to hear feedback from our customers. We truly appreciate your kindness as well as your business!

Very friendly staff

They genuinely care about you and your purchase. They were thorough and thoughtful. Very approachable staff and great at working with you. They called enough to maintain communication without being too pushy, or giving off that "used salesman" feel.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

Thank you so much for taking the time to write a review! We are so grateful to hear feedback from our customers. We truly appreciate your kindness as well as your business!

Dealer response

Thank you so much for taking the time to write a review! We are so grateful to hear feedback from our customers. We truly appreciate your kindness as well as your business!

Absolutely enjoyed this dealership!

I am very pleased with this dealership. They have great quality vehicles at such amazing ptrices! They had great customer servive and all the workers were so helpful.They were so kind and patient working with me to get a car that I love, with such a low down payment!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Thank you so much for taking the time to write a review! We are so grateful to hear feedback from our customers. We truly appreciate your kindness as well as your business!

Courtesy demonstrated

There are not enough stars on this rating to give Auto Gallery what they are worth. After 45 some years of working with dealers I've finally found my favorite one. I was stranded at a bus station some 40 miles away and they picked me up, fed me breakfast and off to the dealership we went. All the staff were nice and treated me with utmost courtesy. They all deserve raises. Financed me a used Buick when no other dealer would. A special thanks goes to Alex and Lisa. I have no hesitation of recommending Auto Gallery to anybody. I was highly pleased with them and so will you! Need a good reliable vehicle? I suggest paying them a visit. Their prices are reasonable comparative to the condition of their vehicles. Thanks Auto Gallery I look forward to a lifetime relationship!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

Thank you so much for taking the time to write a review! We are so grateful to hear feedback from our customers. We truly appreciate your kindness as well as your business!

Disappointed

Purchased a 2013 Jeep Wrangler for $30K. During the test ride of the vehicle Alex (our sales person) indicated that the KC Fog lights were mounted but not functional. Also, the radio antenna was not installed as the threads were stripped and the mount needed to be replaced. During the inspection and test drive process on a Thursday we were told by Alex that the radio antenna would be fixed, “No Problem”. When we asked them to come down $500 on the price to cover the lights that were not wired, they instead offered to wire them. We decided on Saturday to go with this vehicle over the others and we confirmed with Alex that we would be in Saturday afternoon to pick the Jeep up. Alex indicated that 2:30 PM would be best for pick-up as they were wiring the lights and detailing the unit. We arrived late Saturday afternoon, 3:20 PM to be exact and the Jeep was being finished up(an hour later than planned). We signed the paper work prior to seeing the jeep (stupid move on our part), but before the delivery inspection paper work was finalized and signed we asked to see the Jeep to inspect it. Long story short the antenna was not fixed and lights were wired, but the wires were exposed to the out sided of the bumper, run from top to bottom where the winch mount holes were on the custom front bumper and poorly wrapped in Electrical tape, and unevenly placed. I could not believe how poorly the job was done. In an attempt to make me happy they offered for me to come back on Monday (50 mile round trip drive) and they would fix the wiring and the antenna. Showed up 9:00 AM sharp on Monday morning when they opened and waited 25 minutes for someone to figure out what needed to be done as they misplaced the paperwork from Saturday! Alex the Sales person was on a call at the front desk and couldn’t even acknowledge my arrival or request another associate to assist me, must have been working hard on his next sale. After 15 minutes I asked an associate to locate the Service Manager as I thought they would be expecting me. Unfortunately, this was not the case. This is when we discovered they had “misplaced” the service ticket from Saturday. Longer story short….the antenna they installed was a used one from another Jeep and the bracket was all scratched up and missing the spacer (because it didn’t fit according to the Service Manager). The lights were fixed, but the wiring was still on the outside exposed to the elements and in need of being rewired when the winch is purchased and installed. I lost it at this point. I spent $30,000 on a vehicle and I felt like I had bought a $500 clunker from fast Eddy on the corner. To top it all off, they didn’t fill the tank up on Saturday when I picked it up and I had just wasted over a quarter of tank to be subjected to more POOR customer relations. I don’t know how they received their 4.8 star rating, but I am here to tell you my experience was the poorest experience in my 30+ years of buying vehicles.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello Alex Cunningham, thank you for your feedback about your experience with our team at Auto Gallery in Cumming. We take every review seriously and work tirelessly providing the best customer service we can and value to our customers. we will take your feedback and we will look forward to improve our costumer service ,from everyone here at auto gallery we wish you the best and hope you enjoy your new vehicle

Dealer response

Thank you for your feedback about your experience with our team at Auto Gallery in Cumming. We take every review seriously and work tirelessly providing the best customer service we can and value to our customers. we will take your feedback and we will look forward to improve our costumer service ,from everyone here at auto gallery we wish you the best and hope you enjoy your new vehicle"

Excellent physical dealership, great parking, helpful sales.

I called ahead and the car was immediately available for viewing and test drive. Sales person, Santos, and Sales Mgr., Eric, helped me work out a deal that I was comfortable with. I requested an oil change and emissions inspection, and additional gas before I took it home and it was promptly provided.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Thank you for your review!

Awesome Experience!

Although I have some credit issues. I was approved for the vehicle of my choice with a down payment I wanted and monthly payments within my budget. The process was easy and not stressful. They delivered as promised! Thanks guys.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.
Dealer response

Thank you for your review!

Dealer response

Thank you for your review!

Dealer response

Thank you for your review!

Dealer response

Thank you for your review!

Friendly and very helpful

Alex, Eric, and Sergio all helped me with very pleasant attitudes. We were there an hour and a half after closing because they were getting me a new car and did not complain one bit. I would recommend this place to anyone looking to buy a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

Thank you for your review!

Ask for Alex!!

I recently purchased my FJ from Auto Gallery It was such a great experience. I highly recommend this dealer and my Salesman Alex. He was great and did everything possible to make me a happy customer. Everyone is very friendly and easy to deal with. If you are looking to purchase a used vehicle go to Auto Gallery and Ask for Alex!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

Thank you for your review!