Suburban Buick GMC of Troy

Our experience was made easy and financially comfortable by Ben and Scott! Ben worked with my requirements and financial boundaries and got me in a fabulous new Buick Envison. Ben is friendly and knowledgeable and stayed in communication with me regarding all things necessary to complete my deal with ease.

I went to this dealership on December 28, 2023 sat there for 5 1/2 hours test drove a car even went so far as to have the insurance put on that car and then they tell us they have no title they said it will take a little while to request one waited till January 17, 2024 and then was told it may take a couple of months to get that title from now on when if you go get a car at the dealership, see the title first our salesman Brent was phenomenal. It was the sales manager that really sucked. We will never go to that dealership in the future again.

Jerry is the one of the kindest and helpful person. He always provides excellent customer service and support. He explains what is needed for my vehicle and why it?s important for my vehicle.

I’m writing this review in hopes that you do not feel as foolish as I do when/if you purchase a vehicle from this dealership. Honesty and loyalty means everything to me; albeit in my profession as a public school teacher or in my role as a mother and wife. In May 2023, we purchased a 2017 Chrysler Pacifica from Suburban Buick GMC of Troy. The mileage was high, which we took into account. If you're a parent, then you understand the beauty of "sliding doors." Though I believe in capitalism, and understand what an "as-is purchase" entails, I still think human decency and kindness should be afforded to all. Purposefully ommitting (and/or underselling) attributes that are knowingly important to the buyer is just as bad as outright lying. When our salesperson watched my daughter gleefully scroll through the apps on the screen, it would have been nice if she said "Oh, by the way, this 2017 model (with a 3G chip) no longer supports those apps." I wish she would have instead said "If you spend a little more money and get a 2018 model (5G Chip), then your daughter will be thrilled." As we are not in that line of work and haven't sold hundreds if not thousands of vehicles, as she had, we didn't know what we didn't know. When I asked her about the 3 reported accidents listed in CarFax, and how seriously would that impact our resale, she could have been honest and said "it will most definitely hurt you." Instead, we were told "the number of accidents doesn't matter, it's the type of damage that hinders resale value." Essentially, if the airbag didn't deploy; no harm no foul. In the end, we bought our minivan for $18,000. When we tried to trade it in at a local Chrysler dealership 7 months later, they appraised the vehicle at $8,000; citing the three accidents and the outdated 3rd generation chip were the biggest deterrents. So...Suburban did nothing wrong LEGALLY, but she made sure the sale went through knowing that, in two days time, the value of the car would essentially be cut in half because it was sent to the auction.

I went through the process of purchasing a CPO 2020 GMC Terrain SLT AWD, with about 26K miles, only to be told after over 4 hours at the dealership that the vehicle could not be sold to me because they didn’t have the title. I was then offered a CPO 2019 GMC Terrain Denali AWD with over 60K miles with “something being taken off of the price”. I didn’t want the other Denali model that I had test driven because it had too many miles (over 50K) so why would they think I would want this vehicle is beyond my understanding. To go further into detail, I was told that the vehicle I was attempting to purchase was sold and being picked up the same day so I went to test drive a different one (same make/model) with less than 13K miles but they couldn’t locate the keys. After waiting about 30 or so minutes I was told the vehicle I initially wanted was available, only to have it not be due to no title as they said. Why would they have the vehicle for sale on the lot as well as their website and allow myself and others to test drive it for a possible purchase and not have the title?? My saleswoman Ms. Murrie was very helpful throughout the process, my dad had previously purchased a vehicle through her at this dealership as did my mom. Ms. Murrie checked on the vehicles availability and she relayed the initial message to me that the vehicle had been sold (as she had been told) and was surprised to learn that I was actually going through the process of purchasing it when she arrived at the dealership that day. I appreciate her help, its the dealership that failed me.

Sam is a superstar sales professional at this dealership if you want the best experience a very polish treatment ask ask for Sam.

Great customer service. Clean facilities. Friendly staff

Special thanks to Ahmed Shaban for his remarkable professionalism, passion and commitment to work during the process of getting my new lease on GMC Acadia AT4 2023.

What happened to this dealership’s service? The worst experience in the twenty years I’ve been a customer. The service tech - unfriendly and short. A simple battery post cleaning is an extra $65? No car wash even though it’s part of Suburban Care. And, no one around to bring this oversight to their attention. Sad, this dealership used to be one of the best 🥲

Almost 40 years as a customer due to the dealership's overall professionalism and the fine service of the service department and Roger Teasdale