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Suburban Buick GMC of Troy

(140 reviews)
Visit Suburban Buick GMC of Troy
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 10:00am–4:00pm 8:00am–2:00pm
Sunday Closed Closed
New (866) 882-4185 (866) 882-4185
Used (866) 885-7005 (866) 885-7005
Service (866) 885-6984 (866) 885-6984

Reviews

(140 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Suburban Buick GMC of Troy from DealerRater.

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I walked up to the dealership and Brad actually ended up

I walked up to the dealership and Brad actually ended up opening the door for me and asking if I needed help as he was about to go to the lot. He stopped what he was doing and helped me right away. I wanted to test drive the Envista because my Chevrolet lease was up in the next few months. I didn’t expect to walk out signing a deal that day, but I worked closely with Brad and got a deal that I couldn’t refuse. Super nice and inviting atmosphere, I will be sending family and friends to Brad from here on out if they are looking for a Buick or GMC vehicle in the area!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Good experience.

Good experience. Decent pricing. Reasonable down payment. Purchased 2 leases for Buick Encore. Easy signing process

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Always clean neat and friendly.

Always clean neat and friendly. Roger Teasdale is always on the ball. His knowledge and experience is helpful and comforting.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The dealership is very efficient in Scheduling and

The dealership is very efficient in Scheduling and keeping the customer informed of progress and delivery information when work is done. Jade is amazing and very professional and easy to work with. We came in for an oil change and they found that we needed new tires. Good catch

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

My 2013 Buick Regal GS had a knock/clunk from the front

My 2013 Buick Regal GS had a knock/clunk from the front suspension. CarFix on Rochester Rd said my right front strut was bad, but it sounded like the front stabilizer bar links to me. Well I have been taking my GM cars to Somerset, now Suburban Buick/GMC, for about 10 years and they have always fixed my car problems correctly. The technician at Suburban Buick/GMC said the front stabilizer bar links were loose, replaced them and my car was ready for me the next day. Thanks again Suburban for an excellent Service Department!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Awesome service, it was very helpful, we were in and out

Awesome service, it was very helpful, we were in and out in a very short time

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Scheduled an appointment to see a vehicle driving 1.

Scheduled an appointment to see a vehicle driving 1.5hrs away was told while in route that another person was scheduled to look at it before me. Waste of my time & gas!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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They changed the price of the SUV I was looking at.

They changed the price of the SUV I was looking at. Never seen that. When car dealerships are posting online I found it weird to see a price lncreae.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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It took 10 hours to buy a used truck, even with

It took 10 hours to buy a used truck, even with preapproval. Staff didn't have a clue. Plus the engine went bad within 30 days. Only 70,000 miles. Don't buy from this dealer! They're terrible.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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They did an excellent job placing me in my new vehicle.

They did an excellent job placing me in my new vehicle. They were efficient and helpful with all of my questions.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.