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Suburban Cadillac of Plymouth

(683 reviews)
Visit Suburban Cadillac of Plymouth
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–2:00pm Closed
Sunday Closed Closed
2017 consumer dealer award
View 1 awards
2017 consumer dealer award
New (248) 609-1016 (248) 609-1016
Used (248) 609-1019 (248) 609-1019
Service (248) 609-1020 (248) 609-1020

Reviews

(683 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Suburban Cadillac of Plymouth from DealerRater.

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The Experience at Suburban Cadillac of Plymouth

The Experience with John Griffin at Suburban Cadillac of Plymouth Mi. was a Great one that I will Never Forget. From the moment I walked in I received a warm welcome, Asked for the Mr. Schumacher and within a minute he came, made me feel right at home. Introduced me to Mr. Griffin and the first thing John said to me was " When you leave here... Your gonna be smiling! From that point on myself and John Griffin just made a connection, we have lots in common and I believe I've met a Life Long Friend in the process! He made it possible for me to actually keep my own car that was due to turn in, when other Cadillac dealers made it seem Impossible and unaffordable! Guess what, not only did I leave smiling but have a New Lifelong Friend, Kudos John Griffin at Suburban Cadillac of Plymouth Mi, They're lucky to have you, Keep that Awesome persona!!! Chuck W.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Andrew Roberts made the process easy

Went in to have a car serviced. In the same day found a vehicle, Cadillac XT5, we had been looking for and traded our other vehicle. Andrew worked closely with us to allow for proper vehicle evaluation and then a fair trade offer and handling of all documentation, including insurance transfer, to make the process seamless.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Xt5 cadillac suv

My salesperson was Johnny hakim, He was very friendly and easy to get along with, He gave me everything I wanted in my suv,He also gave me a great deal, He beat all the other dealerships that I went to ,I will be back to see Johnny on my next vehicle

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, we are so happy to read such a great review about Suburban Cadillac of Plymouth! We hope to see you soon!

Purchased 2019 CT6

Our experience with Suburban Cadillac was very good.Dean was very professional and knowledgeable about all the features on our car. Scott was also very good to work with. Overall it was a very positive experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

we love Suburban Cadillac

We have purchased 4 cars from Suburban Cadillac and ave always been very pleased with everything. Our salesperson Barb has always been quick to respond to our calls and questions and extremely helpful in finding good deals on Cadillacs. She has exceeded our expectations on on all of our car purchases. She always takes us through our new car and helps us program all he settings. We always enjoy seeing her.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

New Purchase Todd Craig

I purchased a 2109 XT4 from Todd Craig las week. I have never had such a painless car purchase experience in my 40 years of buying vehicles. Todd was respectful of what I wanted and did not try to up sell me. I have recommended Todd to several of my coworkers and friends. Thanks Todd and Surburban! I absolutely love my new vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

An Awesome Experience

From the moment I called the dealership and spoke with Darius Thompson I knew it was time to purchase my new Cadi XT6. He was so positive and his telephone personality made me feel his Love for his job and his spirit over the phone. I knew he was a good man and would do everything in his power to get me a good deal and a new car. It was just a joyful experience. He even went and got the car and sent pics to my phone. I fell in Love with the image WOW. Then shortly after I drove off in my 60th bday present to myself (6 months early April baby😊?💋 I want to Thank and send Kudos to David Shumaker my Finance Manager he was Great too!!! Thank you Suburban Cadillac of Plymouth Awesome Job...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

2017 Cadillac ATS

Car was as described .. Great working with Dean Derigiotis on the Purchase of a 2017 Cadillac ATS. would recommend him as the person to deal with at Suburban Cadillac of Plymouth .Jerrel Riley

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Outstanding experience!

Dean Derigiotis and Scott Estes were a pleasure to deal with. I recommend them both without reservation. I hope to see them again in two years when I get my next Suburban Cadillac.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent service combined with excellent salesmanship

I towed my vehicle to the dealership for repair, received excellent service from adviser I Towed my car to the dealership received excellent service from Robert Jones and team, while checking the used car lot I meet Andrew Roberts who was very informative about a 2016 Cadillac with very low millage that had gotten my attention, it didn't take long to upgrade rather than hold onto an almost eight year old car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.