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Suburban Chevrolet Cadillac of Ann Arbor

(1,343 reviews)
Visit Suburban Chevrolet Cadillac of Ann Arbor
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 10:00am–4:00pm 8:00am–2:00pm
Sunday Closed Closed
2016 consumer dealer award
View 1 awards
2016 consumer dealer award
New (734) 773-1658 (734) 773-1658
Used (734) 436-2803 (734) 436-2803
Service (734) 436-2779 (734) 436-2779

Reviews

(1,343 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Suburban Chevrolet Cadillac of Ann Arbor from DealerRater.

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Excellence.

I've have worked with Duane for many years. He has always shown excellent customer service and respect. Keep up the good work Duane!! We intend to continue to do business with you for many more years! -SJMH Grounds/Automotive supervisor.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Great help from good people

Had a routine slow leak tire on a very busy day. Took us in quickly without an appointment. Ended up having to leave for family business. Dan Weiss said "no problem." Called us when everything was fixed up. Helped us use a coupon that we had so that the repair was even less expensive when he was obviously super busy. Very nice guy. Thanks, Dan!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Coming back for Dimitrios

My experience at Suburban Chevrolet/Cadillac has been the best I’ve ever had. Dimitrios listened to my wants and needs for a new vehicle and was able help me narrow down my search. With is knowledge and passion for the product, I was able to leave very satisfied.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi there, thanks so much for the great review, we look forward to passing along your kind words to Dimitrios. Thanks again!

Never any worries

I love going to Surbuban. They always take care of me and treat me well. Recently they went above and beyond for me .Great service!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Suburban Chevrolet of Ann Arbor! Thanks again for the great review.

Great service

I would recommend this place to everyone. Duane helped me and was super friendly and explained everything so well. What a great experience for bringing my car for an oil change!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for your praise and kind comments about our team!

Best customer service

Dueane was very knowledgeable with the service I needed and explained the process to me. I will return in the future. I've been to several dealership's and this was the best by far. Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi Trish, thank you for taking the time to leave a review for us at Suburban Chevrolet of Ann Arbor. We're happy we could meet your expectations!

Service

Excellent service would diffently recommend to others. They repaired my car quickly, and were super helpful throughout the whole process. I Will be returning for future servicing

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! We are so happy we could help you out and look forward to working with you again soon!

Chevy traverse

I walked Into your dealership to research a Chevy Traverse and was greeted by Dimitrios. Dimitrios was very knowledgeable and professional. He answered all of my questions. I would definitely recommend everyone in the market for Chevy or Cadillac to see Dimitrios.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for your praise and kind comments about our team!

Great service

Dimitrios was very helpful and took the time to explain different options. We did not feel pressured, which was nice! We were exploring options and not ready to buy, but we will definitely be back!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Will definitely be back!

I am delighted with my overall experience and decision In purchasing my 2018 Silverado. Dimitrios is enthusiastic about his product line and very willing to help. He was extremely knowledgeable about all of the trucks that I test drove and was able to answer any questions that I had. I would definitely recommend Suburban Chevrolet Cadillac.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi there, congrats on your new Silverado! We are elated to read such a positive review about Dimitrios, thanks again!