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Suburban Chevrolet Cadillac of Ann Arbor

(1,360 reviews)
Visit Suburban Chevrolet Cadillac of Ann Arbor
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 10:00am–4:00pm 8:00am–2:00pm
Sunday Closed Closed
2016 consumer dealer award
View 1 awards
2016 consumer dealer award
New (734) 773-1658 (734) 773-1658
Used (734) 436-2803 (734) 436-2803
Service (734) 436-2779 (734) 436-2779

Reviews

(1,360 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Suburban Chevrolet Cadillac of Ann Arbor from DealerRater.

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Excellent!

This dealership is excellent! I would definitely recommend them to others. Also, Curt, my salesperson, is extremely helpful and knowledgeable! I found his opinions and insight to be very helpful in making my final decision.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Mike Burns is the man to see!

Mike was wonderful in helping me buy my car. I fully trust him to be honest with me on his opinions and will go back to see him again to buy another car. I have no problem recommending Mike to my family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Piss poor body shop

My 2016 silverado has been dented by someone at the dealership so it was getting fixed and painted.. hahaha what a joke maco could have done a better job than these guys there was a tone of dirt in the paint also the clear coat was coming off my fuel door and they taped around all the plastic on the bedside. There is clear on every plastic piece on the truck!!!! It's a NEW truck why do such a poor job!!!!! I haven't had my truck in over a month now!!!! I think I deserve some kind of compensation for all my troubles!!!I am happy to say that nick chesla has takin it in his own hands and sending my truck to a body shop that will do the job RIGHT!!! Thank you nick for that!!!! He has been great through this poor experience with the Ann Arbor collision center!! I

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Matt now that we went back over the work on you truck I hope your satisfied with the work that was done! Mike

Dealer response

Thank you for the feedback about your experience. We will review the details of your visit and address it with our team.

Consumer response

Well Mike i will say that you guys are trying to fix the problem but the painter sanded through the paint on the edge near the tail light so I still don't have my truck.

AWESOME

Mike has been my sales person for the last 8 years. In that time I have brought 6 cars from him. I have yet to meet a sales person like Mike. He goes up and above to make sure all of our needs are meets and that we leave there happy with the vehicle we purchased. AWESOME MIKE IS WHAT I CALL HIM.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent truck deal

I have purchased 90 vehicles from a certain Chevy dealer in Michigan sonce 1989. I had the opportunity to touch base with a childhood friend of my son's Mike Burns and the rest is history Great service in finding the perfect truck for our company I love this young man you have our business from now on zi sent a friend to him and he foynd her the perfect SUV for 5 children and quickly Thanks Mike

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

THE BEST SERVICE I HAVE GOT IN A LONG TIME.

NO PRESSURE HE LISTEN TO WHAT I WANTED. VERY FRIENDLY AND HELPFUL.WENT OUT OF HIS WAY TO HELP US. WOULD DEFINITELY COME BACK. AND DEAL WITH MIKE BURNS.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Great Car buying experience

I had the pleasure of working with Maryann. Maryann did a great job of listening to my wants and needs and met all of my expectations. Paperwork was done quickly (no waiting around for hours for the finance department) Truck was prepped and ready to go. Thank You Maryanne!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Keith, we are happy you had such a great experience at our dealership. Customer service is our number one priority and we look forward to serving you again in the future!

Good place to buy a car

Sales person was very friendly he got me a real good deal and i brought my son in and i was worried about getting him approved for a loan because he had no credit there financial l ady got him approved and he got his dream car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Great experience

I visited Suburban Chevrolet last week looking to purchase a vehicle for my 16 year old daughter. I could not be more pleased with the exceptional customer service that I received at this dealership. Curtis Berjeski is extremely professional, patient, and knowledgable. He politely addressed all of my questions and concerns while helping me find the perfect car for my daughter. Curtis even personally delivered the car to my home! I genuinely appreciate the excellent customer service that I received from the staff at Suburban Chevrolet. Thank you for an amazing experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Great Transaction

Anne did a wonderful job. She was friendly and professional. This was a guick and smooth transaction. We live in Jackson, but this was our fourth purchase from Suburban Chevrolet. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.