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Suburban Chevrolet Cadillac of Ann Arbor

(1,391 reviews)
Visit Suburban Chevrolet Cadillac of Ann Arbor
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 10:00am–4:00pm 8:00am–2:00pm
Sunday Closed Closed
2016 consumer dealer award
View 1 awards
2016 consumer dealer award
New (734) 773-1658 (734) 773-1658
Used (734) 436-2803 (734) 436-2803
Service (734) 436-2779 (734) 436-2779

Reviews

(1,391 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Suburban Chevrolet Cadillac of Ann Arbor from DealerRater.

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Quick response, Quick to get my vehicle from out of state.

They were very responsive- responded to emails often within minutes. The car I wanted was in Ohio not Michigan, and they were able to get it the same day and deliver it to my desired location the next morning. I am not very close to Ann Arbor. The salesperson took his time to show me how to use some of the features when he dropped off the car. They sent delicious bakery cookies to my home... I want more! Great customer experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Whitney, thanks for the feedback! We’re glad you had a great experience with us! Looking forward to your next visit!

Awesome experience

Curt was great to work with and did a remarkable job getting me into a car I really appreciate the work he and the team did

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for the great feedback! Customer service & satisfaction is always a top priority, and we're glad to hear that you had a positive experience with Curt!

above and beyond

Everyone we dealt with, especially Curt, went above and beyond to help us lease a new car. His enthusiasm for his work is clear and made the process enjoyable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for the feedback! We’re glad you had a great experience with us! Looking forward to your next visit!

Great experience

Great experience working with Mr. Gary. He got me in a brand new Chevy Trax. I would recommend to any friends and family. 10 out of 10

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for the great feedback! Customer service & satisfaction is always a top priority, and we're glad to hear that you had a positive experience with us!

curtis berjeski

I went into this dealership to take a look at, and drive a vehicle I was interested in..After the test drive Mr Berjeski asked " how did you like the car?" I told him I was interested. And what this gentleman did was absolutely outstanding. Very polite knowledgeable and did not make a hard sale pitch. I will definitely go back to see him if I need to buy a new car..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks! It's great to hear you had a positive experience with us! We hope to have the pleasure of serving you again soon!

Service

Excellent customer service! Had a service issue and they took care of it. Dwayne was awesome!! Felt like my business was really appreciated! I would highly recommend to anyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It’s always nice to hear from our customers. We are very happy to hear you were so satisfied with your dealership experience. We look forward to serving you again!

2018 Equinox

We just purchased our second Equinox from Salesperson Eric Gilliam. He is the best at providing information and the right car and deal by listening to you as the customer, and going beyond your expectations. His low-key manner is appreciated after multiple bad experiences at 2 other Chevy dealerships. THEN, We came in with approvals for loans from our banks, but Eric thought they could help us more with even better financing. Eric introduced us to Brad Overly. Brad was so helpful and found us a better deal and did not manipulate us or make us feel guilty if we didn't purchase extra products. He was so friendly and helped us save money with our loan. Thank you to Eric, Brad, and Suburban Ann Arbor. You sure keep us coming back! We will continue to recommend Eric, Brad, and Suburban.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

It’s always nice to hear from our customers. We are very happy to hear you were so satisfied with your dealership experience and your new 2018 Chevy Equinox. We look forward to serving you again!

Mike Burns is the BEST

Mike really cares about his customers needs. I've bought several vehicles from him and he has always made sure to do his best at finding the car I want for a really reasonable price. He is very friendly and makes sure to keep you informed the whole process of searching for and buying the vehicle. Five stars to you Mike I LOVE MY SRX !!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

It’s always nice to hear from our customers. We are very happy to hear you were so satisfied with your dealership experience and your new Cadillac SRX. We look forward to serving you again!

Body Work

Great Service. Very kind folks. Quality work . The folks at the dealerships care about the customer. I have gone many times and always been satisfied with service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for the positive review! We hope to serve you again!

Buying a Bolt

I had a surprisingly pleasant experience purchasing a Chevrolet Bolt for my son with able assistance provided by sales expert Gagik Vantanyan and finance director Brad Overly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.