Suburban Chevrolet Cadillac of Ann Arbor

All of the service people were very helpful with how to handle my urgent problem

I bought a truck that was supposed to be 31,999 and they tacked on unauthorized charges behind my back . I called the manager out on it and he lied about the charges . Now I'm hiring a consumer fraud attorney to right the wrong .

Bought a new XT4 a month ago. Has a horrible rattle in the dash. I was told they would need it for 3 days. It has now been a solid week, and just got a call that it's done. Terrible service, and never answer the phones!!!

Salesperson Lance had 35 yrs experience as a car salesman and was awesome. I highly recommend getting your next car at this dealership and ask for Lance. My wife and I purchased an RS Blazer with no hassle and very quick. Total transaction was less than 2.5hrs. Will go back if they have another vehicle that I’m interested in.

Brought my 2022 Colorado in for an oil change after two hours the oil was finally changed and The truck was on the ground with the hood up for another hour no less than half a dozen people walked over to the truck and we’re looking under the hood. Three service advisors went over to the truck to find out what was going on and disappeared. Never to return. Finally got the truck and was taking it out the driveway only to find the check engine light was on. Mediately returned back to the dealer when they looked at it. They said an oxygen sensor was bad maybe coincidental maybe not. The service advisor said it would be OK to drive it since they couldn’t fix it that day, five minutes down the road the check engine light came back on the traction control light came on and the engine started misfiring so much for the idiot service advisor. I always had good luck at this dealership when it belong to the Rampys … SUBURBAN was a slip way downhill and now whoever took the dealership over within the last year or so is really terrible. I will never go back there again and here’s why… I immediately took my truck to another Chevrolet dealer to have it serviced.(The oxygen sensor) I told the service advisor what had happened at SUBURBAN Chevrolet informed me when his technician looked underneath the hood of my truck. The whole engine was covered with oil and the truck was almost a quart low on oil now I understand why it took so long to receive my truck from SUBURBAN, they had Some foul up during my oil change and neglected to tell me about it or even clean it up And then to top it off, leave my engine almost a quart low on oil? Absolutely unacceptable. The other Chevrolet dealership cleaned and detailed my engine and no extra charge added the correct amount of oil at no extra charge and repaired my oxygen Sensor which was under warranty. They were absolutely fantastic! I asked the service advisor at SUBURBAN. What would I have to do to get the premium level of service that I expected from a dealership? Would I have to drive a Cadillac? (Since they also sell Cadillacs) The service advisor informed me that the people that drive Cadillacs get the same level of service I do. Which I responded. I was glad to hear people that drive Cadillac get GET THE SAME LEVEL OF CRAPPY SERVICE I DID!! sUBURBAN has gone way downhill. They are deceiving and deceitful and flat out lying people. they take advantage of unsuspecting people that do not have mechanical backgrounds.. So sad!

The person who sold me the car was not good and was not reliable in what he said. I even filed a complaint against him with the manager because he agreed with me and did not implement it.

Horrible. The car I drove 5 hours to see and interested to buy wasn't even as pictured on the website. The car was total junk but they definitely made it look brand new on the pics. And the salesman couldn't even tell me any type of history about the car or it's condition before I drove that far. When asked he just said"I don't know about the car"... Terrible

Bought a used vehicle and was under some time pressure so the finance guy just rushed through all the documents including the loan document. I thought the loan would be for about $8000 but when I got the copies later it was for over $14,000 with a $4000 "Other Charge" to Zurich VSC and nearly $2000 "Finance Charge". None of these fees were called out so I ended up paying over $6000 in fees on an $8000 loan. Very corrupt business practice, would never trust again.

Chris Orr was great to work with! I appreciated his integrity and responsiveness. He had the car ready for pick up and my paperwork ready which I appreciated! Normally when I go to buy a vehicle, I'm waiting for hours to finalize everything. I was literally in and out of the dealership within 45 minutes! The only thing I wish was done was a full take of full before I left the dealership. I had to stop on the way home as I had an hour drive. Other than that, I had a great experience!

I went to test drive a car here where they first called me 10 times that day. Then they were not accommodating time wise despite their hours. When I got there I found significant damage to the car that was not disclosed on the website. In addition things like tires and headlights were in terrible condition.