Reviews
I purchased my 2016 Jeep Compass in April.
I purchased my 2016 Jeep Compass in April. I brought my vehicle to this dealership on Tuesday August 12th for it's first maintenance (Oil Change, Tire Rotation, etc.). The service representative Markel Powell was very accommodating and professional. He escorted me to the customer waiting area where I sat down/relaxed, had a cup of coffee, and watched a little TV! Mr. Powell returned later (not very long), to inform me that my vehicle had been serviced and was ready. To my surprise, Mr. Powell had my vehicle washed too!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with Markel at Suburban Chrysler Dodge Jeep Ram of Troy! We're pleased he made your service visit seamless and enjoyable. Safe travels in your 2016 Jeep Compass!
Stolen vehicle on your watch .
Stolen vehicle on your watch . Dodge Durango RT 2016 / December 2024 before Christmas . Service advisor on vehicle .
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your review. I'm truly sorry to hear about your experience with the stolen vehicle. This is a serious matter, and we are committed to addressing it promptly. Please reach out so we can discuss this further and find a resolution together. Thank you, Elliot Ryan - General Sales Manager - elliotryan@lithia.com
Convenient with great availability.
Convenient with great availability. Helpful staff and I had a quick turnaround on my oil change.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Suburban Chrysler Dodge Jeep Ram of Troy for your automotive needs! We look forward to working with you again soon.
MADE CERTAIN I DID NOT WALK BACK TO MY SHOP RIGHT UP THE
MADE CERTAIN I DID NOT WALK BACK TO MY SHOP RIGHT UP THE ROAD BECAUSE OF NO SIDEWALKS... VERY KIND, PROFESSIONAL :)
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear about your positive experience with our team at Suburban Chrysler Dodge Jeep Ram of Troy! It's great to know that their kindness and professionalism made a difference. Thank you for sharing this feedback!