Suburban Chrysler Dodge Jeep RAM of Farmington Hills

We had a great experience with Robert Bell at Suburban Chrysler Doge Jeep Ram of Farmington Hills. I stopped in just to see if they had a Pacifica that might work for us and to my surprise, they had several. I found a beautiful vehicle and decided that evening that we would complete the deal on the next day. After the sale, the vehicle had 2 minor defects from the previous owner and Robert had those items fixed like new. I would highly recommend seeking Robert out for your next vehicle! When it comes time for me to upgrade my truck, he will be my first. call.

I Love coming to Suburban in Farmington hills. Joyce is the greatest sales person my second time getting a vehicle from here and Miles the financial man is the Best!! Great People and great deals

Robert Bell was an excellent salesman. He was very straight forward and made the buying process super easy. Thank you to him and Brad Marshall for expediting the process so I could get to work on time! I'm a Jeep Girl for life, and now I've found my dealership. Highly recommend!

Very disappointed about service. Asked to fix a hood (corrosion covered by a warranty) on my Chrysler. Due to some queue in a bodyshop Suburban manager told me that he will call me back in 2 month, nobody called me back. Visited Suburban service one more time, had a discussion with Patty. Long story short, she officially advised me to get my hood fixed somewhere else. I don't think that this is an official way Suburban doing their business, but after couple visits, I can't recommend their service.

Very professional and customer oriented Stress free and pleasant experience Would recommend to all my friends and family

I can't speak for anyone else but my experience here was awful and I'm glad I'm done with it. Since 1997, I've bought/leased 11 cars from dealerships, ten new and one used, and this experience is by far the absolute worst I've ever had. In August I stopped by to talk about purchasing a new car, after I had already submitted all of my credit info via their website. They required that I fill out another credit app and have another hard inquiry on my credit. Not a huge deal. Yousif Salan then had my car appraised, and despite having signs about how they use KBB and pay over market value for trades, they offered me the lowest possible trade value based on KBB. I'd had another Dodge dealer and Carvana offer me $2,000 more (mid book trade value) for my car. Wanting a car that they had on the way, I spoke with a gentleman who's name I've forgotten and he upped my trade offer a little bit, but not the full $2000 that the other dealers had offered. I went to the dealer, picked up the car and all Yousif was concerned about was my Google review that I had left after my initial visit, which I had deleted at that time. I signed all of my papers, was told they'd work on cancelling a service contract that I had on my old vehicle, got the keys to my new car and was on my way. On my way home I realized that my car hadn't been prepped. The tires were all over-inflated and off by a total of 4psi among them. The windows were dirty - you could still see the rings left by the suction cups from when they installed the back glass in the car, and it looked like someone wiped down the leather dash with a dish rag. I went home and reposted my negative Google review. A day or so later, the dealership asked me to call so that they could make it right. I called and left a message for the Sales Manager Elliot, and still haven't received a call back, nearly 3 months later. After waiting for them to process my service contract refund for months, I called Sean Morgan for info. Sean doesn't answer his phone and leaves his voicemail full so you can't leave messages, so I left messages with Brad Marshall and waited for a week for a callback. I even sent Yousif an email on the matter which he never replied to. No callback came so I stopped at the dealership. The nice woman at the front desk put me into contact with the Sales Manager (Elliot, that hadn't returned my call), and I explained the situation to him. He couldn't run from me fast enough to go grab Sean. Meanwhile, Yousif sees me and hides in an office. Sean tells me that the dealership that wrote my service contract had to cancel it - something that could have been relayed months earlier - my purchase was in August and this just happened in November. Long story short, I was hesitant to buy a vehicle from Suburban dealerships due to 2 interactions that I had with other locations, and this experience ensures that I will NEVER buy another vehicle from any Suburban dealership again. I bought a $60,000 car and every interaction that I have had with this dealer prior and after has been regrettable.

Mr Robert Bell did a fantastic job. Really friendly and helpful. Highly recommend to everyone

Clean and welcoming atmosphere. Friendly and knowledgeable sales personnel, honest and helpful service department, and excellent detail team.

Great job securing my Ram 1500 and making the whole process a breeze. Thanks Robert

I want to thank Robert Bell for the help he gave my son in guiding him to just the right car. Due to Robert's professionalism his car purchase was a positive and stressless experience.