Reviews
I was greeted immediately.
I was greeted immediately. Other people approached me and were friendly. Offered beverages both times I was there.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us at Suburban Subaru of Troy! We're delighted to hear that our team made you feel welcome and comfortable during your visits. We look forward to seeing you again soon!
Drew was great and really easy to work with.
Drew was great and really easy to work with. Both he and the dealership were very friendly and helpful. I visited a lot of dealerships when looking for my new car, and I liked this one the most.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Lauren, we're delighted to hear that Drew and the team at Suburban Subaru of Troy made such a positive impression on you. Thank you for choosing us as your favorite dealership! Enjoy your new car!
I was greeted immediately, in front of a sales associate
I was greeted immediately, in front of a sales associate within less than a minute and was home with my brand new Subaru Ascent in less than 2 hours! Seamless process from start to finish.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us at Suburban Subaru of Troy! We're delighted to hear that the process was seamless and efficient. Enjoy your new Subaru Ascent, and safe travels ahead!
Great experience with our salesman Drew.
Great experience with our salesman Drew. He was helpful and knowledgeable, and was willing to work with us to get a good deal.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that Drew provided a helpful and knowledgeable experience at Suburban Subaru of Troy. Thank you for sharing your positive feedback, and we hope you're enjoying your new vehicle!
I purchased a brand-new vehicle from this dealership.
I purchased a brand-new vehicle from this dealership. The staff was very knowledgeable and cared about taking care of their customs. Further review to come.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to leave us a review! We're glad to hear our team was so knowledgeable and able to take care of you during your car-buying experience. Enjoy every ride in your new car!
These salesman are the rudest I've had since my first
These salesman are the rudest I've had since my first Subaru in 1989!!! NEVER will I give them another chance.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We always aim for exceptional customer service so I apologize if this wasn't reflected during your visit. I'd appreciate the opportunity to discuss this further and work on earning back your trust. I hope you'll consider reaching out at your convenience. Thank you, Michal Hajto - New Car Manager - mhajto@suburbancollection.com
PLEASE SAVE YOURSELF DO NOT GO TO THEM!
PLEASE SAVE YOURSELF DO NOT GO TO THEM!! THEY SOLD ME A FAULTY CAR I HAD IT ONLY FOR LESS THEN 90 DAYS. THE CAR MALFUNCTIONED ON THE HIGHWAY AND I ALMOST LOST MY LIFE. THEY DIDNT CARE EITHER ONLY CARED ABOUT THE MONEY
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for letting us know about your recent visit to Suburban Subaru.
Michal Zientara
I was there a few weeks ago and had the pleasure of working with Michal Zientara. He was unlike any other sales person I've ever worked with. He carried himself with integrity and was attentive and caring towards our needs. He never pressured us to make the purchase at all. I can't stress enough how patient and kind he was, as my wife hammered him with questions. We need more sales people like this.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very pleasant sales experience!
Traveled from Ohio to get a Subaru Outback from this dealer as recommended from friends in Michigan. This was my fifth Subaru purchase and Michal was the most pleasant sales person I've ever bought a car from. If you're in the market for a Subaru don't hesitate to call Suburban.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are happy you had such a great experience at our dealership. Customer service is our number one priority and we look forward to serving you again in the future!
Great Buying Experience, Great Car
My car buying experience with Suburban Subaru was about as good as it gets. My salesman, Michal Zientara was knowledgeable and patient as I slowly went through the decision making process. He went to great lengths to find the exact car I wanted, answered all of my questions, and was very friendly and professional throughout the transaction. I would recommend this dealership and Michal Zientara, in particular. But most importantly, I would recommend the purchase of a Subaru vehicle. I am very happy with my Legacy.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on the new Subaru. We are glad to hear that you had an outstanding experience with Michal shopping for your new vehicle. We hope to serve you again in the future!