Reviews
Drew was great and really easy to work with.
Drew was great and really easy to work with. Both he and the dealership were very friendly and helpful. I visited a lot of dealerships when looking for my new car, and I liked this one the most.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Lauren, we're delighted to hear that Drew and the team at Suburban Subaru of Troy made such a positive impression on you. Thank you for choosing us as your favorite dealership! Enjoy your new car!
Great team , professionals handle with care, my car is
Great team , professionals handle with care, my car is safe in their hands, Love it. This will be the only place i will service my car, they are amazing and i trust them fully with my car. Been going there for the last 3 years always being impressed by how professional caring respectful and knowable their team is and because of the people who work there and the amazing quality work they do i will keep coming back. Best Service Best place Best Team
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Hristo, thank you for your loyalty and trust in Suburban Subaru of Troy! We're delighted to hear that our team continues to impress with their professionalism and care. We look forward to serving you for many more years!
Quite good dealership.
Quite good dealership. Everyone was helpful and pleasant. It’s needed to wait a bit available salesman but they have cool zone with coffee and snacks. Great overall!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the positive feedback! We're glad to hear that our team at Suburban Subaru of Troy made your visit enjoyable, and we're pleased you appreciated our coffee and snack zone. We look forward to seeing you again in the future!
after I arrived with an appointment, they told me it take
after I arrived with an appointment, they told me it take about an hour and "started" the work. After about 45 minutes miy service rep came and told me some sort of cleaning company showed up and shut down the service are and there would be at least an hour delay. How did they not know this service was coming when they scheduled my appt.? Why have routine building maintenance arrive during the busy part of the day.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Jim, we apologize for the inconvenience you experienced at Suburban Subaru of Troy. We understand your frustration and will review our scheduling to prevent this from happening in the future. Thank you for bringing it to our attention.
They are prompt in getting the work done.
They are prompt in getting the work done. They are courteous when dealing with customers
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind words about our team at Suburban Subaru of Troy! See you again soon.
The Suburban Subaru team have all been pleasant to work
The Suburban Subaru team have all been pleasant to work with, professional and helpful. I would highly recommend.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Cheryl, we're delighted to hear that you had a positive experience with the team at Suburban Subaru of Troy. Thank you for recommending us!
Change oil was taken more than was promissed, offer next
Change oil was taken more than was promissed, offer next time free oil change,it is fine
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Rita, thank you for your review. We're glad our team offered a free oil change next time to make up for what happened. See you again soon!
Peter X was wonderful to deal with.
Peter X was wonderful to deal with. Went up and above to make sure if a smooth transition for my purchase.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're delighted to hear that Peter X made your purchase experience smooth at Suburban Subaru of Troy. Thank you for sharing this positive feedback!
Service rep was terrific to deal with.
Service rep was terrific to deal with. Loved the updates I was getting on my service. Nice experience. Thank you.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're delighted to hear that our service rep made your experience at Suburban Subaru of Troy a positive one! Keeping you updated is important to us, and we're glad it enhanced your visit. Thanks for the feedback!
I was greeted immediately, in front of a sales associate
I was greeted immediately, in front of a sales associate within less than a minute and was home with my brand new Subaru Ascent in less than 2 hours! Seamless process from start to finish.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us at Suburban Subaru of Troy! We're delighted to hear that the process was seamless and efficient. Enjoy your new Subaru Ascent, and safe travels ahead!