Reviews
ALL AS EXPECTED, AS HAS BEEN THE CASE SIINCE I HAVE BEEN
ALL AS EXPECTED, AS HAS BEEN THE CASE SIINCE I HAVE BEEN A CUSTOMER 2019, THAN ALL OF YOU.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We love to hear it, Geno! Thank you for being a loyal West Herr Toyota of Rochester customer!
Friendly and courteous staff.
Friendly and courteous staff. Service was fast. Serviceman explained all the points of the maintenance check to me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to know you had a positive experience with our team at West Herr Toyota of Rochester! We strive for efficient service and clear communication. Thanks for the review!
As always, the whole Service crew did an excellent job.
As always, the whole Service crew did an excellent job. That is the reason I will only take my vehicle to West Herr Toyota of Rochester.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Derek in Service Department
Whenever I take my truck in for service, Derek and his team are always great. Derek always takes time to explain in laymen's terms what is needed, what options I have, cost, anything that you can imagine Derek covers it. He is also very personable and easy to talk with. Communication is great, work is solid and efficient and I know I am in good hands. Thanks Weat Herr service department, thanks so much Derek!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Top Notch Experience
Over the years I’ve dealt with many different people behind service desks and Derek has been the easiest and most helpful! He really goes out of his way to explain in detail even the smallest thing, providing a real feeling of confidence.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Toyota Care
My fourth Toyota care rotate tires oil change top off fluids change cabin filter less than one hour not very busy there in and out. Good job.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Oil change service time
Derek Is always very nice , professional and explains in detail any maintenance needed. Had an inspection, tire rotation and oil change done ; waiting room is very nice with complimentary beverage and snack! Great touch
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Lucy, We're so glad that Derek had made your experience a positive one! Thank you for choosing West Herr!
Derek from West Herr of Rochester Toyota Service
Derek from West Herr of Rochester Toyota Service department and the service team are awesome! Thank you for always taking the time and patience to hear my issues, understand and fix the problems with my vehicle. I can always trust that they have my safety as 1st priority when servicing my vehicle and making sure everything is up to date. From Vanderstyne Toyota transitioning to West Herr…thank goodness that most of the customer service/service technicians have remained…trust means a lot over the past 10 years I’ve been bringing my vehicle there. I am forever appreciative to Derek and the team!
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Family!
The best service team ever makes you feel like family I would always recommend this service team the best!!!! Really dedicated and hard working 5 stars
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
The sales and service department are great.
The sales and service department are great. I would recommend Tony and Allen in the sales department and Derek in the service department.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car