West Herr Toyota of Rochester

Great overall experience. I was greeted immediately and given great customer service. Paul Williams was a fantastic sales representative and was very helpful during the whole process.

Tim Zaman assisted me with getting into a vehicle that is cost-effective and energy-efficient. I appreciate the simplicity during the transfer process from Basil. Thank you, Tim, for ensuring that I received a fair price and answering all my questions.

The service department is fantastic. Well organized and run. Dereck was very helpful and polite.

Always professional and customer oriented. Love love love Toyota!!! Thanks for your top-notch service, it is very appreciated. I trust West Herr Toyota for all my car needs. Great people who care!! So grateful for the shuttle ride to pick up my car. Thank you!! Keep up the good work!

Professional, respectful sales experience at West Herr Toyota in Rochester,NY. Joe was kind, patient and generous with his knowledge.

Respectful, professional service throughout the buying process. Joe was kind and patient as I explored my options and weighed the costs.

Went in for the 50,000 mile service on my wife’s 4 Runner . Great communication , even included a coupon they offered . Derek and the service team have always treated us and our vehicles well .

Everyone very friendly and I feel confident that they won’t do anything that doesn’t need to be done!

Went on line to schedule an oil change. Received an email to confirm the appointment as well as a call the day before from a person not a robot. Arrived for the appointment was welcomed, set up my work on the car and was completed in 30 minutes. Everything was done well, welcomed by the staff and efficiently completed the service work. Great job Allan.

Got my Tacoma serviced and inspected, checked out the new vehicles, and Allen had it completed quickly. Everyone was friendly, probably be getting another vehicle there when the time comes.