Reviews
A Promising Deal, a Frustrating Ordeal at Honda of
A Promising Deal, a Frustrating Ordeal at Honda of Nanuet I recently visited Honda of Nanuet, NY, for a 2024 Honda Accord, drawn in by attractive online prices. The initial excitement was quickly tempered when my salesperson, Mehmet, surprised me with an unexpected $300 add-on, even after a full price was committed over email. I reluctantly agreed, as I needed a car for my commute. My 1 PM arrival kicked off what became a grueling six-and-a-half-hour ordeal. Mehmet wouldn't let me leave for snack/lunch, constantly assuring me things were "almost done & you cannot leave now." At 5 PM, I finally met finance manager Kamu, who, after hearing about my frustrating wait, vowed to speak with Mehmet and promised "free floor mats" for our troubles saying "please dont go bash us on google reviews, haha". It's been four months now, and those "free" floor mats are nowhere to be seen. All communication from the dealership has simply stopped. It's clear that once they have your money, their promises vanish into thin air. It's not the mats, it's about unfulfilled promises and a blatant disregard for customer time. Seems their word, unfortunately, means little once the sale is done. Stay away, not worth a long drive.
A Promising Deal, a Frustrating Ordeal at Honda of
A Promising Deal, a Frustrating Ordeal at Honda of Nanuet I recently visited Honda of Nanuet, NY, for a 2024 Honda Accord, drawn in by attractive online prices. The initial excitement was quickly tempered when my salesperson, Mehmet, surprised me with an unexpected $300 add-on, even after a full price was committed over email. I reluctantly agreed, as I needed a car for my commute. My 1 PM arrival kicked off what became a grueling six-and-a-half-hour ordeal. Mehmet wouldn't let me leave for snack/lunch, constantly assuring me things were "almost done & you cannot leave now." At 5 PM, I finally met finance manager Kamu, who, after hearing about my frustrating wait, vowed to speak with Mehmet and promised "free floor mats" for our troubles saying "please dont go bash us on google reviews, haha". It's been four months now, and those "free" floor mats are nowhere to be seen. All communication from the dealership has simply stopped. It's clear that once they have your money, their promises vanish into thin air. It's not the mats, it's about unfulfilled promises and a blatant disregard for customer time. Seems their word, unfortunately, means little once the sale is done. Stay away, not worth a long drive.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
Hello Abhi, Thank you for bringing your concerns to our attention. It's disappointing to hear about the unexpected add-on and lengthy wait you encountered during your visit, as well as the unfulfilled delivery of floor mats you were told to expect. We strive for transparency and timely service, and take pride in the post-purchase support we provide our customers. When you have a moment, please contact me directly at 845-501-8361. I'd like to discuss your buying experience in more detail, as well as to see what can be done regarding the floor mats you were offered. Your satisfaction is very important to us, and I hope to speak with you soon. Haykel Abrougui General Sales Manager 845-501-8361
I am immensely grateful to Haleema Asif for guiding me
I am immensely grateful to Haleema Asif for guiding me through my car purchase journey. The entire team at Honda deserves 5 stars for their outstanding service. Haleema empowered me to feel confident and comfortable as I made my first-ever car purchase. DCH Honda of Nanuet has earned a loyal customer in me.
I am immensely grateful to Haleema Asif for guiding me
I am immensely grateful to Haleema Asif for guiding me through my car purchase journey. The entire team at Honda deserves 5 stars for their outstanding service. Haleema empowered me to feel confident and comfortable as I made my first-ever car purchase. DCH Honda of Nanuet has earned a loyal customer in me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Helping a guest with their first vehicle purchase is always something we enjoy doing here at DCH Honda of Nanuet. Thank you very much for allowing us the opportunity. Haleema will be proud to hear her guidance helped you to be both confident and comfortable while making such a big decision. And it means a lot to the team being commended for their efforts as well. We're here with the same level of care should you need anything else, and we wish you many exciting and safe travels ahead!
I would like to thank to Mr Andri Yzeiri for excellent
I would like to thank to Mr Andri Yzeiri for excellent services .Everything went very smoothly and now i am enjoying my new car. Thank you Andri.
I would like to thank to Mr Andri Yzeiri for excellent
I would like to thank to Mr Andri Yzeiri for excellent services .Everything went very smoothly and now i am enjoying my new car. Thank you Andri.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new ride, Flroin! We're glad t o know that Andri left such a great impression during your car-buying journey here at DCH Honda of Nanuet. We appreciate your feedback and look forward to working with you again in the future! Here's to memorable adventures in your new car!
Five-Star Experience with Danny – A True Professional!
Five-Star Experience with Danny – A True Professional! I recently purchased a car and had the absolute pleasure of working with Danny. From the moment I walked into the dealership, Danny stood out for his genuine approach, deep knowledge, and clear dedication to customer satisfaction. He took the time to understand exactly what I was looking for, answered every question with patience, and never once made me feel pressured or rushed. If you're looking for a car salesman who truly puts your needs first, Danny is your guy. I couldn’t be happier with my experience and would recommend him to anyone.
Five-Star Experience with Danny – A True Professional!
Five-Star Experience with Danny – A True Professional! I recently purchased a car and had the absolute pleasure of working with Danny. From the moment I walked into the dealership, Danny stood out for his genuine approach, deep knowledge, and clear dedication to customer satisfaction. He took the time to understand exactly what I was looking for, answered every question with patience, and never once made me feel pressured or rushed. If you're looking for a car salesman who truly puts your needs first, Danny is your guy. I couldn’t be happier with my experience and would recommend him to anyone.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
It was our pleasure to work with you as well, Owen, and we can't thank you enough for sharing such kind feedback. Danny takes pride in providing our DCH Honda of Nanuet customers informative, pressure-free guidance and helping them to be confident they are picking their best vehicle match. Receiving your commendations will mean a lot to him, as will your recommendation. Enjoy the road, travel safely, and please reach out to us if we can assist with anything you may need along the way.
Our experience was positive and stress free at DCH Honda
Our experience was positive and stress free at DCH Honda of Nanuet. Our car salesman, Danny Almante, was incredibly helpful and attentive throughout the entire experience! From the start, Danny was committed to helping and guiding us to find a car that was just right. Looking over different options, Danny was knowledgeable about the vehicles and took the time to answer any questions we had. He explained all the features in detail. Really appreciated his support and explaining everything during paper signing and making sure I had copies. Thank you so much to Danny for making this process so enjoyable, I highly recommend reaching out.
Our experience was positive and stress free at DCH Honda
Our experience was positive and stress free at DCH Honda of Nanuet. Our car salesman, Danny Almante, was incredibly helpful and attentive throughout the entire experience! From the start, Danny was committed to helping and guiding us to find a car that was just right. Looking over different options, Danny was knowledgeable about the vehicles and took the time to answer any questions we had. He explained all the features in detail. Really appreciated his support and explaining everything during paper signing and making sure I had copies. Thank you so much to Danny for making this process so enjoyable, I highly recommend reaching out.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much as well, Mikhail, for both your trust in DCH Honda of Nanuet with your vehicle purchase and for taking the time to leave us the kind feedback. We want every guest to be confident in their decision when making such a big choice, and Danny will be proud to hear his guidance allowed us to reach that objective while working with you and gained your recommendation. Our team is here with the same level of support should you need anything else moving forward, so please don't hesitate to contact us at any time. Have fun and travel safely!
Our experience was positive and stress free.
Our experience was positive and stress free. Andi, our salesperson, was very efficient and professional. Everyone else we spoke to was, as well. We drove our new vehicle home 3 hours after we arrived and it was our first visit.
Our experience was positive and stress free.
Our experience was positive and stress free. Andi, our salesperson, was very efficient and professional. Everyone else we spoke to was, as well. We drove our new vehicle home 3 hours after we arrived and it was our first visit.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for visiting us for the first time! It's wonderful to hear Andi and our DCH Honda of Nanuet team made a great initial impression and helped you to enjoy a positive, stress-free purchasing experience. We're here to help with anything else you may need moving forward, so please reach out for support anytime. Travel safely and enjoy the road!
Charles is honest, personable, patient, and extremely
Charles is honest, personable, patient, and extremely knowledgeable. He worked with us several years ago and we wanted to work with him again.
Charles is honest, personable, patient, and extremely
Charles is honest, personable, patient, and extremely knowledgeable. He worked with us several years ago and we wanted to work with him again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It was great to have you back here at DCH Honda of Nanuet, Vin! Thank you for allowing us another opportunity to help you find a great vehicle match. Charles will be proud to know his honest, personable, patient and knowledgeable guidance still shines after all these years. We're here and happy to help should you need anything else moving forward, and we wish you fun and safe drives ahead!
Nelson was incredibly kind and flexible with the purchase
Nelson was incredibly kind and flexible with the purchase of my car. He was quick to list multiple options, happy to go on a few test drives, and patient work around my hours to ensure I felt I was getting the best car for my needs. Although there was a small cosmetic issue with the car, Nelson did everything he could to get it fixed to my liking. Tesa, who I don’t believe is listed on the site, was also instrumental in acquiring a loaner car for me to use while the work was done. Her attention to detail showed that this isn’t just a single person, but a team working for the needs of their clientele. Nelson was both personable and professional. We found him on a recommendation from a family friend, and now I recommend him and DCH Honda of Nanuet to you.
Nelson was incredibly kind and flexible with the purchase
Nelson was incredibly kind and flexible with the purchase of my car. He was quick to list multiple options, happy to go on a few test drives, and patient work around my hours to ensure I felt I was getting the best car for my needs. Although there was a small cosmetic issue with the car, Nelson did everything he could to get it fixed to my liking. Tesa, who I don’t believe is listed on the site, was also instrumental in acquiring a loaner car for me to use while the work was done. Her attention to detail showed that this isn’t just a single person, but a team working for the needs of their clientele. Nelson was both personable and professional. We found him on a recommendation from a family friend, and now I recommend him and DCH Honda of Nanuet to you.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with Nelson and Tesa at DCH Honda of Nanuet! We're delighted to hear that our team provided such attentive service, ensuring a smooth car-buying process. Your recommendation is appreciated and we are here if you need anything in the future!
Everything was good the process was a little longer but
Everything was good the process was a little longer but the sell man makes it easier
Everything was good the process was a little longer but
Everything was good the process was a little longer but the sell man makes it easier
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Congratulations on your new vehicle purchase, Moise! It's rewarding to know that our team here at DCH Honda of Nanuet took great care of you. We apologize for the extended wait time and will do our best to speed up the process in the future. We truly appreciate your feedback and look forward to working with you again down the road.
Jose Santana went above and beyond in the process of
Jose Santana went above and beyond in the process of leasing my Honda HRV! He was well informed and patient. I highly recommend him and this dealership. R. Fragola
Jose Santana went above and beyond in the process of
Jose Santana went above and beyond in the process of leasing my Honda HRV! He was well informed and patient. I highly recommend him and this dealership. R. Fragola
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for recommending Jose and DCH Honda of Nanuet! It's wonderful to know that he provided such informed and patient service during your leasing process. Enjoy riding around in style in your new Honda HR-V! We'll be here if you need assistance with anything else down the road!