Reviews
NYS inspection
Had Saturday appointment. Emissions tests not ready. Told to drive car and come back Monday and will be taken right in. Came back Monday morning there was long line and was not allowed to get immediate service. Came back in afternoon and was out with 10 minutes. Annoyed that I had to come back but all's well that ends well.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for this important feedback about your recent interaction with our Service department. I apologize for any inconvenience, we know your time is very valuable and we always strive to be as efficient as possible. I am glad to know that all of your service needs have been addressed, and we thank you for making the choice to come to see us. Please let us know if we can be of assistance to you in the future in any way. Sincerely, Dave Aspinall
Purchasing
Was helped by Kamu Foggie in Sales. He was friendly, patient, knowledgeable and very helpful in assisting me with choosing the best car for me! Love my brand new CRV!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to let us know all about your recent car purchase from our dealership! I am so glad to hear that your experience was a good one, and that Kamu was able to help you find the perfect car for you. Thanks for making the choice to come in to see us! I hope that you will let us know if there is ever any way that we can offer assistance to you in the future. Enjoy your new CRV! Sincerely, Dave Aspinall
Joe always takes good care of the Customer!
Joe is always super friendly, very knowledgeable and ensures great communication. Service was completed timely and all items needing attention were addressed or reviewed. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for this great review and rating! We always love hearing from our customers, and I am so glad that you were pleased with the level of service that you received. We appreciate you choosing to come to DCH Honda of Nanuet, and hope you will let us know if we can offer assistance to you in the future in any capacity. Sincerely, Dave Aspinall
Quick Service
Lisa handled my service request promptly and to my satisfaction. Thank you. Parts desk provided good service and cashiers were pleasant made sure all customers were being helped. Also, one of the technicians cut and programmed a new key and synched up the old key as well when there was a coding issue. Well done on a busy Saturday afternoon.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for letting us know this valuable feedback regarding your recent visit to our dealership. I am so glad to know that all of your needs were addressed and that you were pleased with the level of service that you received. I hope that you will let us know if we can ever be of service to you in the future in any way. Sincerely, Dave Aspinall
oil change an service
clean waiting room, friendly customer service associates, very professional
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for this excellent review and 5 star rating! Your continued satisfaction is extremely important to us, and your input is greatly appreciated! I am so glad that you were pleased with the level of service you received. Thanks for choosing to come to DCH Honda of Nanuet, and I hope that you will let us know if there is ever anything that we can do to help you in the future. Sincerely, Dave Aspinall
Awesome
Mike was professional, made me feel like my business was important. He clearly explained what they were going to do to my car and how long it would take. He made this tedious, boring task really nice.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for this great review and 5 star rating! Your feedback is very important to us, and your satisfaction means a great deal to us as well! We really appreciate you taking the time to let us know about your recent visit to our dealership. I am so glad that Mike was able to help you through the process. Please let us know if there is ever anything that we can do to be of service to you in the future. Thanks again for coming to DCH Honda of Nanuet! Sincerely, Dave Aspinall
repair services
he is a good dealer and kindness even in the morning
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to provide us with this valuable feedback about your recent visit to our Service Department. I am really glad to hear from you and we all appreciate your kind comments. Thanks for choosing to come to see us, and if there is ever any way that we can be of service to you in the future please let us know. Sincerely, Dave Aspinall
Honda Pilot
I was pleased with work that was performed however I requested that the engine air filter be replaced and it was not replaced.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for letting us know about your recent interaction with our Service Department. I am so glad to hear that you were pleased with the level of service you received. I apologize that the air filter was not replaced as you requested. Please call me at you convenience at (845)501-8360 and we can try to make things right. Your satisfaction is extremely important to us! Thank you for making the choice to come to DCH Honda of Nanuet. Sincerely, Dave Aspinall
Mrs. Marie Cox
I WAS QUITE PLEASED WITH THE EASE OF GETTING THE ANNUAL INSPECTION COMPLETED. THANK YOU.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for this great review and 5 star rating! We really appreciate you taking the time to let us know about your recent inspection with our service Department. I am very glad that you were happy with the level of service you received and we hope that you will let us know if we can ever be of assistance to you in the future in any way. Sincerely, Dave Aspinall
Excellent Service
After buying a new car from this dealership, I needed to bring it back for additional accessories to be installed. After the first hiccup (dropped off the car for the appointment but the parts were never ordered), I returned in a few days when the parts arrived. Quick drop-off and excellent customer service. Second hiccup - one of the parts was not applied correctly as I was informed over the phone, so I was informed to leave the car overnight to have the part re-applied. I was told the car would be ready between 10 & 11am the next day, and it was. The car was picked up - all the work was done as expected. I was very pleased with the customer service and the work that was done.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for taking the time to provide us with this excellent feedback regarding your recent experience with our Service Department. We always appreciate hearing from our customers, and your satisfaction means the world to us. I am very glad that even though there were a few hiccups that you were pleased with the level of service that you received. Thanks you for your patience, and I hope that you will let us know if we can ever be of service to you in the future in any way. Sincerely, Dave Aspinall