Johnstons Toyota

My wife and I came to Johnstons looking at Certified Corolla, But with the help of our salesman Chris he pointed out the other options that you had in stock . The Scion caught our eye and with Chris help he showed us the finer points of the vehicle , So we bought it, I would like to thank Chris and your team for just a good experiance .

I had a great experience on the purchase of my car but the rubber hits the road when you get to the service department. After purchasing my Certified Pre-owned Rav4 I returned after 5000 miles to get my first prepaid oil change. During this visit i was told i needed brakes and rotors. My question was how could that happen in 5000 miles. The service person told me some people are hard on brakes. I thought this sounded fishy so I called my husband. My husband said skip the $300 brake job and stop by the auto parts store on the way home so he could do the job (less than $50). Of course you could imagine our surprise when not only were the rotors fine, but there was no discernable difference in size between the removed pads and the brand new ones. Two phone calls and 2 emails (with pics) yielded no return correspondence. Because I had prepaid for oil changes(never again) I returned 5000 miles later. I had a picture of the pads and told my story in person. I was told that the service tech on the job that day (4 months prior) had been let go. Really? Did you call everyone that he did unnecessary work for when you realized he was a problem... I didnt think so. Can't trust service here when not only was there an obvious, proven and self-admitted problem but no responsibility was taken at all. Integrity is what you do when no one is looking. Good customer relations and honest service will yield a way higher profit than nickel and dime flim flam.

My husband and I purchased a car from your dealership yesterday and were very impressed with your staff. We never felt pressured and our salesman, Tom Hodge, was very patient with us and worked with us to find the perfect vehicle. The process of purchasing the car was easy and stress-free and your prices are very competitive. We would like to commend the staff for their great customer service and look forward to purchasing our future Toyotas from your dealership.