Lexus of Queens

I leased a car about 7 weeks ago - Was pressured to give a high rating before I could leave before the dealership. Now I have tried to contact the salesman/ supervisor multiple times by email/text/phone and no one will respond -

Our experience was with our sale associate, Wilson K. He was patient, facilitative, helpful and made us felt at ease throughout the entire process of our purchase. If you are contemplating a visit to the dealership to purchase your next vehicle, ask for WIlson K. as your sale associate. WIlson get 5/5 stars while our overall the dealership experience was about 4/5.

The Service Dept is outstanding !! Everything is explained about the repair and the time and the dollar amount. The valet were very nice also. Great Job

On September 16, 2020 purchased a Toyota Highlander 2017 from this dealership and would like to share my experience with other New Yorkers. I must admit that the facilities are nice and could serve to the main purpose of selling and servicing the cars and making their owners happy. However the sales team does very little or nothing to satisfy their clients. The amount of service for the clients is tiny and I as a client was not happy at all to deal with this dealership. I can only remember the dealership's intention to squeeze its client as a lemon and forget about him next day. Their greed exceeds any expectation. I bought a 3 years old car and paid a decent amount of cash but after I signed papers they did not offer any single oil change. I had to remind them to fill the gasoline in the car's tank. I asked multiple times to explain me my rights as a consumer but they did not and instead were forcing me to buy me unnecessary services. For the pre-owned car they demanded delivery fee and "ready to go" fee exceeding 1,200 USD which they could not explain. It took two days two remove this fee. They promised to detail the car but the car was so dirty that the first thing I did after getting my car - I went to the car wash. They are driven by shortsighted interests of robbing clients and absolutely not interested in keeping client. The car had a brand new tire on one wheel in front and others were worn out. When I requested to replace the wheel they told me that it is safe (!) to drive my car like this with one one worn out and one brand new tire in front. I paid off the car in front and did not need any finance but they anyway brought me to their finance guy - greedy person who tried to sell the things that I do not need. the finance guy was very arrogant and has zero communication skills. instead of creating a fruitful long-term relationship with clients he makes an awful impression. After I met him met intention was to leave that dealership as soon as possible. I had experience in dealing with other Lexus dealership in Brooklyn and had much more pleasant experience. But there are good people there. Sob the guy working in the parts department was very professional and client oriented. the car buying should be a pleasant activity that makes both parties happy. but instead after buying a car from this dealership I felt tired and emotionally exhausted. conclusion - if you can avoid this dealership and go to another place, do it. You will safe your time and your mental health.

How do I began. First off I drove from Md to Queens Lexus in NYC hoping to purchase a vehicle. I had called ahead and told them I was interested in a LC 500 with a trade. Once there they proceeded to inspect my trade a 2017 GS 350 F sport with 10k miles on it. I drove the LC 500 for a test drive and loved the car. Once back at the dealership the salesman sat me down and told me how much they'd offer for my trade. I was offered 24k for my nearly immaculate GS .....yes you heard me 24k. Kelly blue book has my car trade in value between 31 to 34k. I was mistified and felt totally disrespected by their offer. I'd expect more from Lexus since I was trading in a Lexus in very good condition. I knew right away that I was extremely low balled.....and I didnt appreciate that at all. I told the salesman there was no chance I'd take that deal......and walked out of the dealership. Upon returning to Md I received offers of 32 and 34k respectively from other dealers. How could they be that much off. In all fairness to my protest they did up the trade value up to 27k......but that was still entirely low compared to what others offered. I wouldnt recommend this dealership to anyone.......they certainly dont care for repeat buyers of the lexus brand......signed totally disgusted.

The sales agent Gohar Arustamyan was exceptional. She was very patient and knowledgeable. Our intentions was just to look at a vehicle and we ended up driving out a 2020 RX Lexus. What a nice ride...Thank you team Lexus. Thank you HOSEA you were amazing.

They deserve 0 stars. I was due for my complimentary lease service months ago and not only didnt they simply not show up on the scheduled date to pick up the car, but they didnt even call to inform me they werent showing up. Once I called myself, I found out that thhey simply didnt have enough drivers that day haha.. I mean this is Lexus we're talking about. Finally they came one day and after servicing the car they brought it back dirtier than they picked it up.. WOW>> Who does that? this is a luxury car service and they dont even clean it?? When I complained to the driver who dropped the car off, I was told "yea, the car wash isnt good at our lexus }.. just mind boggling. So they called me last week again for my 6 month service. I was weary of scheduling it bc of the last experience but the girl assured me that wouldnt happen this time as they "hired" more drivers. Guess what!! the appointment was for 9.30 am and no one showed up .... TIME MEANS squat to these people. Stay away from them! You want real service for the same price car, go with a Mercedes and get the actual service you pay for or find another Lexus dealer as i guarantee you any other dealer is better than this clowns. Cant wait to return my lease.. Never to deal with them again.

Spoke to a guy over the phone, didnt really like how he answered the phone (how can i help u) wasn't a "good afternoon, thank you for calling" but the prices of the vehicles were priced pretty good. Didn't end up buying a car from them though

Lexus Of Queens exceeded all of my expectations and provided be with the best car and service that I could have asked for. Highly highly recommend this place.

I am so happy with my new car. Dmitry was helpful and attentive. He understood exactly what I needed and wanted. Thank you so much for your wonderful service.