New 877-305-9003 Dealer Website
Used 888-469-1714 Email Dealer
Service 877-217-5044

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Sales 9:00 AM - 7:00 PM
Service 7:00 AM - 6:00 PM
Mon 9:00 AM - 8:00 PM
Tue 9:00 AM - 8:00 PM
Wed 9:00 AM - 8:00 PM
Thu 9:00 AM - 8:00 PM
Fri 9:00 AM - 7:00 PM
Sat 9:00 AM - 6:00 PM
Sun 11:00 AM - 4:00 PM
Mon 7:00 AM - 6:00 PM
Tue 7:00 AM - 6:00 PM
Wed 7:00 AM - 6:00 PM
Thu 7:00 AM - 6:00 PM
Fri 7:00 AM - 6:00 PM
Sat 7:30 AM - 4:00 PM
Sun Closed
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Reviews

4.4
Average based on 44 reviews.
  • Awsome Dealership!

    Service at Lexus of Queens I was ASTONISH! They have the ultimate best service and customer service. Everyone from when I pulled in to go inside t...

    Dealer Response

    Thank you so much for taking the time to let everyone know what a truly pleasurable experience you had while shopping for a car. I am so glad that...


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    Service at Lexus of Queens I was ASTONISH! They have the ultimate best service and customer service. Everyone from when I pulled in to go inside to check in all employees are extremely courteous & friendly .Andrew was my salesperson, I could not be more please with his excellent service. He was very friendly, Funny, Patience, and Upfront. He understood my situation and wanted to get me the best deal possible. It was very refreshing to deal with an Honest sales person. This is my 1st LEXUS, which was never my intention to buy, but to just shop around. What can I say with a smart and intelligent sales person like Andrew he makes anything possible :) . You will not find a service dealer who gives you better service, and listens to your needs and concerns. And the Icing on the cake for me was the Finance process ,It was extremely quick. And if you have any issues with your car they will even give you a loaner free until they fix your car. " Really Top Notch Service". The good thing about this dealership is they really care for their customer needs while waiting to be attended to. Their waiting room is very welcoming and is packed with snacks, sodas, water, cappuccino machine, and candy bars to meet their customer needs. They aim to PLEASE!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you so much for taking the time to let everyone know what a truly pleasurable experience you had while shopping for a car. I am so glad that Matthew, along with our entire team, made you feel so comfortable that you purchased a Lexus that same day, while your intention was to just shop around. Providing our guests with the "Lexus experience" that you mentioned is very important to us. It is what hopefully makes us stand out when the decision comes down to what car to buy and from whom! We know you had many choices as to where to get your Lexus so we truly appreciate that you chose us. Please don't hesitate to let us know if we can be of any further assistance. Thank you once again and please enjoy your new Lexus for many,many miles. Ken Wartel, General Manager.


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  • miss omething

    not really professionaln not really customer satisfaction s she tried to give negative information about lexus of manhattan,

    Dealer Response

    I am sorry for your frustrations, as we take customer satisfaction very seriously. I would like to invite you to contact me directly, in order for...


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    not really professionaln not really customer satisfaction s she tried to give negative information about lexus of manhattan,

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    I am sorry for your frustrations, as we take customer satisfaction very seriously. I would like to invite you to contact me directly, in order for me to better address your concerns. If you can, please contact me at, (866) 504-0980 and I will be more than happy to assist. Ken Wartel, General Manager, Lexus of Queens.


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  • Excellent Customer Service

    Lexus Of Queens, hands down one of the best dealership I ever deal with and had the pleasure of doing business with. 1st of all I would like to ap...


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    Lexus Of Queens, hands down one of the best dealership I ever deal with and had the pleasure of doing business with. 1st of all I would like to apologized of putting a review before with a wrong sales rep name, It was Matthew Villacis instead of Andrew. Matthew Villacis was my salesperson, he went above & beyond his duties making sure I was informed & taken care of, throughout the entire process. I never once felt rushed or pressured to make a decision. He gave me honest opinions & a quote that I was satisfied with, even though my intention was to never buy a car ,but to just shop around. He was very friendly, Funny, Upfront & patient. I could not be more please with his Excellent service & for me it was very refreshing to deal with an honest salesperson who understood my concerns. And if you have any issues with your car they will give you a loaner free while they fix your car. " Really Top Notch" The icing on the cake for me was the Finance Processing it was extremely quick I was astonished. My experience here made me believe in the Lexus Brand. Everyone was extremely helpful with a smile at every turn. their waiting room was very welcoming with packs of snacks, sodas, water, cappuccino machine, and candy cars to meet their customer needs while waiting to be attended to. Having someone hold a door, to the amount of details, that is put into making sure their clients enjoy every moment, of the Lexus dealership experience.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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About Our Dealership

Dealer on Cars.com since December 2006

Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.

"Lexus of Queens Serves New York City and the tri-state area with New and Used Luxury Cars"