Reviews
Write a reviewFake represantation fake cars and prices
I checked the car from cars.com price was 27k and i called them they told me car is not available but still on the internet their own web site and cars.com next day called again they told me yes car available if i want to test drive and i said yes when i get to dealer price went up to 30k and now again they lovered to 29k this is hullxxxx...
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Lexus RX
Great service!!! Knowledgeable and accommodating staff. Great facility. Everything was done professionally, officiant and quickly. The salesperson offered a test drive and then took care about new insurance and registration
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Good afternoon Mr. Brodsky, I would like to thank you for taking the time to provide your kind feedback on Cars.com, it was our pleasure to have assisted you with your vehicle needs. I am happy to read that you were satisfied with the experience in which we provided you with and I wish you continued luck with your car! If you should require further help with anything, please feel free to contact me at, (718) 392-7500.Ken Wartel, General Manager, Lexus of Queens.
Waste of time low buying power dealer.
Waste of time. Cant get options you want, but will try to come close with others. In the end, nothing matched what I wanted. Will not negotiate when the options you want aren't in car. $55k car with 6K worth of stuff I don't want, and i have to buy it for sticker. I guess when you have just one car to show people will take it no natter what. i suggest other dealers with a wider selection of the same model.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Great experience
I recently purchased a Hyundai Sonata from Lexus of Queens and had a wonderful experience dealing with Mr. Choi. He was very helpful and professional through the entire process. I would highly recommend Lexus of Queens to anyone interested in purchasing their next vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Good afternoon Mr. Ray, I would like to thank you for taking the time to provide your feedback and recommendation, it was my pleasure to have assisted you with your vehicle purchasing needs. I am happy to read that you were satisfied with the experience in which I provided you with and I wish you luck with your new Hyundai Sonata! If you should require further help with anything relating to your car, please feel free to contact me at, (718) 392-7500. Andy Choi Lexus of Queens
Great experience every time
This dealer treats you as if you family, from the valet service -front desk -sales -management. Everyone is have and helpful .Great dealer great people .
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Mr. Phillips, I would like to thank you for taking the time to leave us a 5 star rating on Cars.com, it was our pleasure to have assisted you with your vehicle needs. I am happy to read that you were satisfied with the experience in which we provided you with and I wish you continued luck with your car! If you should require further help with anything, please don't hesitate to contact me at, (347) 394-4566. Ken Wartel, General Manager, Lexus of Queens.
Lexus of Queens Certified Pre Owned
My lease just ended on a 2011 RX350. After searching Cars.com, I contacted Gohar Arustamyan at Lexus of Queens about purchasing a 2015 RX350 with only 10,000 miles. She negotiated a fair price over the phone and I gave her a refundable deposit to hold the vehicle. I arrived at the dealership and it couldn't have been easier. She honored the price we agreed to and after taking the car for a test drive I was ready to purchase the vehicle. The only hiccup was with the financing dept. but Patricio worked with me and after negotiating a good rate, we were ready to go. I can't say enough about how easy the process was. Lexus certified preowned is really incredible. I have a beautiful like new car with extremely low miles and a warranty for almost 4 years! Thank you Gohar, Patricio & Greg for a great car buying experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello again Mr. Salman, I would like to thank you for taking the time to provide your kind feedback on Cars.com, it was our pleasure to have assisted you with your vehicle purchasing needs. Greg, Patricio, and I are happy to read that you were satisfied with the experience in which we provided you with and we wish you many happy miles in your new Pre-Owned Lexus RX 350! If you should require further help with anything, please feel free to contact me at, (718) 392-7500. Gohar Arustamyan Lexus of Queens
Lexus of Queens
First time leasing with Lexus, it was a quick painless processs really enjoyed the service they provided everyone is super friendly. Would like to thank my salesman Dmitry his service was excellent
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello again Mr. Munera, I would like to thank you for taking the time to provide your wonderful feedback, it was my pleasure to have assisted you with your first Lexus leasing experience. I am happy to learn that you were satisfied with everything and I wish you many miles with your new car! If you should require further help, please feel free to contact me at, (718) 392-7500. Dmitry Bragrasser, Lexus of queens.
Dmitriy was very good to me and very provisional
I visit yestoday Lexus of Queens yestoday Dmitriy help me to choose car explain to every detail I very satisfy with his professional approach thank you Dmitriy you the best
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello again Mr. lyayev, I would like to thank you for taking the time to provide your kind feedback, it was my pleasure to have assisted you with your vehicle purchasing needs. I am happy to learn that you were satisfied with the experience in which I provided you with and I wish you luck with your new Lexus! If you should require further help with anything relating to your car, please feel free to contact me at, (718) 392-7500. Dmitry Bragrasser, Lexus of Queens.
Great experience buying CPO Lexus
We had a great experience from start to finish purchasing a Certified Pre-Owned RX 350. Dimitri was terrific and attended to our every need. All in all we are very happy with our new car and with Lexus of Queens. Audrey L.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, I would like to thank you for taking the time to provide your feedback, it was my pleasure to have assisted you with your vehicle purchasing needs. I am happy to learn that you were satisfied with the experience in which I provided you with and I wish you luck with your Lexus RX 350! If you should require further help with anything relating to your car, please feel free to contact me at, (718) 392-7500. Dmitry Bragrasser Lexus of Queens.
Friendly and Professional as always!
Just took a delivery of my new RX 350 from the Lexus of Queens. This is my third vehicle with the dealership and I am extremely pleased with the return process and buying experience . Everyone was super nice and friendly, and it was great to reacquaint once again after a couple of years. My salesperson Dmitry Bargraser was very knowledgeable and helped me great deal with the cars features and settings , made sure that my prone is connected and I am comfortable in my new vehicle. Paperwork was a breeze, thanks to Dmitriy's manager Michael Sokolsky and I was on my way home in less then 1 hr! Thank you guys for wonderful experience and I am definitely will recommend your dealership to all my friends and family!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Good afternoon, I would like to thank you for taking the time to provide your feedback and recommendation, it was both my and Michael's pleasure to have assisted you with your vehicle return and purchase. We are happy to learn that you were satisfied with the experience in which we provided you with and we both wish you luck with your Lexus RX 350! If you should require further help with anything relating to your car, please feel free to contact me at, (718) 392-7500. Dmitry Bragrasser Lexus of Queens.