Lexus of Brooklyn

Financial scammer. Agreed on price and changed it in financial paperwork. I fell for it too. I feel sorry for the sale person, that has to take the hit for him.

I had a deal 3 days prior to picking up the car Day of pick up price was increased by 10 Percent Avoid Manager got into a shouting match with me As a returning customer I could not believe what I was subjected to Disgusting I normally don’t leave reviews but this encounter deserves one Avoid I wish I could leave “0” stars

After checking the website, I found a pre owned Lexus that I was really interested in and left a message on a Friday evening to check about availability. The sales person responded early Saturday morning that he would be getting back to me that day about the car. I was ready to put a deposit on the car and then travel from Philadelphia on Monday to see the car. I heard nothing until the next Tuesday afternoon saying that someone had put a deposit on the car and it was not available. Of course, he wanted me to look at other inventory. I own my own business and this type of response to customers is not tolerated. A huge disappointment.

This dealership is excellent, normal high pursuit of excellence as all Lexus dealerships I have deal with in the past. Best sales manager, general manager and service manager followed up with me properly and speedily. The sales person Cindy Rivera was spectacular which I haven’t had this level of service in 35 years. I live in Maryland but I will call her first for any referral or future Lexus purchases regardless if she’s in New York. Gary Steen

You always hear about the bad reputations of working with car dealers but this was the first time we truly experienced the classic “bait and switch.” In what was later described by the general manager as a disagreement over trade in value (ie the sales associate quoted us a number that was higher than what they were really ready to pay), the dealership sold the car we were set to purchase (deposit in the form of our trade-in was provided to secure the sale). They informed us of the purported sale of the new vehicle 15 minutes before we were scheduled to transfer the plates. Instead of helping us into a new car or explaining what happened, the Finance Manager told us we should just take our trade-in to another dealership bc there was nothing he could do to help us. As a Lexus customer for 15 years we were amazed by the lack of professionalism, customer service, and overall competence. However we did exactly that and immediately took our car to another dealership. I would never recommend Lexus of Brooklyn.

Purchased a used 2016 Honda Pilot. Before leaving dealer lot, got an electronics error - apparently a known problem with this model/year car. Dealer tried to weasel out from repairing, but eventually agreed to check it out. Dealer called back two days later to inform me that it's too expensive to fix, so I will get my money back. Car is now back on the dealer site, with no mention of electronics issue. Dealer clearly hoping some other sucker will buy it and not get the electronics issue until they're home already. This kind of behavior is what gives used car dealers a bad reputation.

Purchased a used 2016 Honda Pilot. Before leaving dealer lot, got an electronics error - apparently a known problem with this model/year car. Dealer tried to weasel out from repairing, but eventually agreed to check it out. Dealer called back two days later to inform me that it's too expensive to fix, so I will get my money back. Car is now back on the dealer site, with no mention of electronics issue. Dealer clearly hoping some other sucker will buy it and not get the electronics issue until they're home already. This kind of behavior is what gives used car dealers a bad reputation.

I would strongly encourage you to avoid working with this dealership. The dishonesty and trickery we dealt with was unbelievable. In particular, James Clayton and Ray Pineiro made it impossible for us to buy a car from them.

I purchased my certified Lexus I believe on the 28th of September. I wanted a specific vehicle with certain features. Cindy not only found the vehicle but made it easy for the entire process. The entire process was easy. Last thing I’m waiting for is my tags and a small mishap with my paperwork. But she ensured me this Gs will be handled expeditiously. I have faith she will.

worked with Mr Mills, it is my second time leasing at this dealership, they are friendly and knowledgable happy to lease there again. Mr Mills is professional and helped us fine our car that we were interested in.