Koeppel Nissan

Three months after I purchased my 2021 Nissan Altima SL, I learned today that my “All wheel drive vehicle”(AWD) was instead only “Front wheel drive.” During... November of 2020, I traded in my 2015 SR Altima for a newer model. During the buying process, I repeatedly mentioned that the car I sought as a replacement needed to have the emergency stop assist feature alongside AWD. Imagine my surprise when I learned this was not the case after bringing my car in for its first maintenance check. When I asked the a manager if my vehicle was AWD, he replied “No” and quickly referred me to the floor sales manager. I was then told to see the General Sales Manager who strongly defended the sales conversations I had with salesman N. Jackson as not being deceitful. My wife, family, best friend and numerous close colleagues can attest that I always maintained that AWD was a required option in the purchasing of my new vehicle. I could honestly say that I must’ve asked if this feature was available in the 2021 SL Altima I was purchasing, more than a dozen times and each time, Mr. Jackson’s response was “Yes.” He never even mentioned that the 2021 SL model that I inquired about before purchasing my vehicle came without AWD. I also questioned why a high performance vehicle such as the Nissan Maxima, did not come with an AWD option. To the best of my recollection, I believe Mr. Jackson mentioned that it had something to do with the CVT aspect of the engine. My 2015 Altima was in great condition (notwithstanding a small dent) on its front driver side fender. The mileage was low and it had 270 horsepower. It was also front wheel drive. Why would I give up all that power, with the 2021 vehicle only having approximately 180 horsepower, for another front wheel drive vehicle? The manager also played recordings of numerous conversations I had with Mr. Jackson however none of the ones which contained the words “All wheel drive were available to be played. When confronted, Mr. Jackson stated, with a straight face, that I never indicated any interest in an AWD vehicle and that subject was never discussed between us. I just had to stare at him with astonishment, disbelief and shake my head. He could not ever look me in the face when he said those words. I chose not to argue with him. If work ethics and honesty are not necessary requirements for him to do his job, I pity any future perspective car buyers that have to negotiate with him. As for the General Sales Manager, he tried to insult my intelligence further by offering to extend my loan from a five year to a six year term with the monthly payments remaining the same. I politely declined. I’ve been a faithful Koppell Nissan of Queens customer since purchasing my old 2015 from them the same year. Today they lost me as a customer. Never again will I deal with anyone at that dealership nor spend any of my hard earned on service, maintenance of parts in that place. I originally gave my overall buyers experience a very good rating. If I could take it back I would without hesitation.

In all my years of leasing cars I have NEVER had such a wonderful experience as I did at this dealership. Everyone there was friendly, knowledgeable and... not pushy at all. I can't thank my sales consultant, Danny Colon enough for making this purchase a pleasant experience. He explained every step of the way in detail. He keeps in touch always texting us how it is going. Definately will keep this as a lasting relationship. I love my 2021 Nissan Rogue!!!!

Freddie is very ohnest, profesional, nice and helpful geltelmen.

Danny Colon provided us with clear and attentive service. So knowledgeable and perceptive. He got right to the real information to us and understood our... needs. This is our 2nd vehicle with Koeppel Nissan. We are very pleased and highly satisfied. Also Danny followed up with us after getting car. Highly RECOMMEND!

Everyone here, especially Danny Colon, was helpful, personable, and honest. They go above and beyond to answer your questions and give you the best service... possible.

HONESTY..INTEGRITY..RESPECT..EXCEPTIONAL CUSTOMER SERVICE....are the words that come to mind and best describe our recent experience with Mr. Danny Colon... at Koeppel Nissan. Thank you for the exceptional customer service provided on January, 11 when we first stepped foot onto Koeppel Nissan. No pushy sales person...No pressure...No gimmicks on pricing. Just a great Home-Grown business atmosphere where a hand shake still exists and means something, and pride in ownership is apparent and demonstrated. We would like to express our gratitude for going the extra mile and ensuring that everthing was right with our new Nissan Rouge SV 2021. Which we are really enjoying! We will definetely be telling family and friends, and so on and so on. No need for big expensive advertising, your reputation speaks for itself. First class bar none! We will definetely be back for our next purchase! Thank you Danny Colon and Koeppel Nissan.

Once again I was taking care by Mr.Danny Colon. I was very satisfied with the way he provided me with all the answers to my questions and concerns. He... is very knowledgeable and he is a tremendous asset to your business. Because of Mr Colon I am recommending some of my friends to your dealer and family relatives. It was a pleasant experience as a buyer and will definitely returned to your Nissan location in the future. Sincerely satisfied customer M. Rodriguez

I've been getting vehicle's serviced at koeppel for years; the staff takes the time to explain in detail the time-line of the vehicles condition and strive... to get you on your way in a timely fashion

Easiest car buying process. Danny was extremely helpful and took the time to show me the ins and outs of my new car. Much appreciated!

I`ve been a customer of Koeppel Nissan for 10 years and have been completely satisfied with the quality of service and the level of courtesy from both... the sales team (Danny Colon) and the service dept. team. No matter how busy they are they take the time to treat me as if I'm the only customer in the room. I would recommend Koeppel Nissan to my family and friends.