Reviews
Extremely unsatisfied
Wish I could give zero stars. Wife and I bought a minivan in May. The interest rate on the loan was over 7%. Rich, the finance manager assured us we would qualify for free refinancing at about 2.5%. The difference would have been close to $100 per month. Apparently this is done by North Shore once a year according to Rich. Now it’s mid October, no one has contacted me and Rich never returned any of my calls. So I guess I’m out $7,000 in interest on a terrible loan that I otherwise never would have agreed to. Not to mention the bum tire that loses about 10psi of air per week. Our salesman Derek told the TPMS light came on during the test drive because it’s just very sensitive to the temperature change. Good one. I guess they will say whatever’s necessary to sell you something.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I love this place!
I found the 2017 jeep I was looking for online at this Honda dealership ! I called spoke with Jose Diaz .. the sales rep.. set appointment and was very impressed with service and the price I received as well as the friendly and courteous team who helped me!
- Customer service 5.0
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to write this 5-star review. We strive to provide courteous service to all our guests and are glad to hear that we helped you find the car you were looking for. Please keep us in mind for your future auto needs, as our team is always here to assist you. Best, North Shore Honda Management Team
Andrew provides great service with our purchase of the...
Andrew provides great service with our purchase of the Honda Civic S. He is professional and knowledgeable. He made the buying experience a pleasure. He is courteous and listens as well as explains everything clearly. He’s a great person to work with.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your 5 star review and kind comments. We are happy you had an excellent sales experience while visiting us. We appreciate your business and look forward to seeing you again.
Just purchased an A 2019 accord yesterday. Terrific car...
Just purchased an A 2019 accord yesterday. Terrific car but a lot to learn. Andrew Perry not only showed us the car but went over everything new , which is a lot. Price, was also very good and made everything go smoothly. I would definitely recommend.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave us a 5 star review! Please let us know if you have any additional questions or if we can help you with anything else. Have a great day!
Phill and Henry absolutely phenomenal. They are...
Phill and Henry absolutely phenomenal. They are courteous, professional and knowledgeable. Highly recommend working with them and North Shore Honda. They went above and beyond tp ensure that we were well taken care of. This is the second time we are working with Phill and both times his service and professionalism was top notch.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave us a 5 star review! Please let us know if you have any additional questions or if we can help you with anything else. Have a great day!
Had a great experience
We had a great experience and the transaction was smooth. Peter Aber helped us with the lease of our new Honda Odyssey and he was super nice and helpful. I would definitely recommend this dealership and sales associate to my family, friends and colleagues.
- Customer service 5.0
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime.
Best Honda Dealership in Tri-State!
We have leased two cars from North Shore Honda in less than six months, largely due to the awesome experience given to us by Amy Brent. She is a rock-star who has treated us with utmost respect both times, valued our time, and made sure we got the best deal in town (literally!). I’m someone who researches pricing and shops multiple dealerships when buying a car, and Amy Brent has delivered an exceptional experience to my family both times. Give her an opportunity to earn your business and she won’t disappoint! And a very Special thanks to Mr Richard for providing an exceptional finance experience. Most of us dread when we are invited into the ‘finance room’ to complete the paperwork, because we know what awaits us. Mr Richard will show you that it CAN be a positive and a pleasant experience. All-around a stellar dealership and I’m SO glad to have found it. Thanks Amy Brent for your professionalism and help!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Our goal at the dealership is to create a customer of a lifetime experience, it's good to hear we are performing at the top of our game. Thank you for taking the time out of your day to let us know how we did, we truly appreciate your loyalty and look forward to working with you again.
Great certified pre-owned vehicle purchase
Great experience shopping for certified pre-owned CRV. Good selection, great price, excellent service. First day, just started looking for car, went home same day with great deal.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to leave us a 5 star review! Please let us know if you have any additional questions or if we can help you with anything else. Have a great day!
Professional Service
Andrew Perry was attentive to our questions. This is our second car leasing with Andrew. He was detailed in our HR-V selection. He answered our questions in the emails and on the phone. A+
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are happy to hear that you had a great experience! We pride ourselves on outstanding customer service, and we honor our employees who excel in customer satisfaction. We are always happy to help and if you have any future questions or concerns, please call the dealership directly.
Awesome service
Great service. Found what we were looking for. Great price. Honda was very clean and professional. Very excited with our purchase and hope to do more business.
- Customer service 5.0
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to post this 5 star review. Loyal customers like yourself help build our business. We really appreciate your loyalty and look forward to serving you again.