North Shore Honda

The salesman named Roy was very nice but I have to give a shout out to one of the managers named Gary. This guy was very nice and was the reason I had gotten a good deal and purchased my suv. He may be short but big on personality. Thank you North Shore Honda.

Reported to FTC, CFPB, & NYC Dept. of Consumer Protection for illegally trying to force a warranty on me for loan approval. Asked to see where the bank demanded that and they refused to show me but would not back down. 100% shady finance manager. Avoid at all costs

Horrific! Brought my 2024 Honda Odyssey in to have accessories installed. They were happy to overcharge me compared to Huntington Honda, but I gave them the benefit of the doubt because they are my local dealership and i wanted to establish a relationship with them. I was then told by the two service advisors that my car was out of factory warranty, and any repairs would have to go through my extended warranty. I stated that although i am the second owner, the factory warranty of 3 years/36,000 mile and 5 years/60,000-mile warranty is still in effect since the vehicle is only 18 months old. They stated it was not. I flew off the handle. How can Honda service advisors not know that their factory warranty is still transferrable to the next owner? I was also overcharged for the accessories that I had installed. The one factory warranty I had was with the windshield molding pulling away and they could not even attempt to repair that properly. I had a local glass shop properly repair it. Carlo stated that the windshield at one point was replaced causing the weather stripping to pull away. ITS THE ORIGINAL HONDA GLASS! Even has the Honda insignia on the passenger side lower window. But he was just looking for me to pay cash instead of helping a customer that just spent $800 with your service department. These "professionals" will never ever see my Odyssey again and I will never even step into sales. Beware of this place, It a money grab there! It's definitely worth going elsewhere.

My father and I had a great experience at this dealership. Daryl, Rich and Gary listened to what we were looking for in a new CRV, were friendly and we never felt pressured. We were able to get all the paperwork done on the new vehicle and trade-in completed in one day. We felt very satisfied with the service and price paid.

after having service done on my wife's Honda passport-which took longer than expected and I was stuck waiting five hours-the service dept went out of their way to rectify the situation. Carlo Realmuto, the service director was outstanding in getting my concerns taken care of. After such personalized service I decided to bring my Honda Ridgeline to north shore Honda for an issue that the dealership where I bought the vehicle had been giving me a run around. I called ahead to Carlo who assured me they could fix my Ridgeline quickly and that I should bring it right in. I arrived on a Friday afternoon and the technician had my vehicle fixed and out the door in less than an hour! all at no cost to me- even though my original dealer said I would have to pay a 'diagnostic fee'. I was starting to believe that this type of service no longer existed. a big THANK YOU to north shore Honda and especially to CARLO REALMUTO.

This is a fraud service. They are making things up and then ask you to pay for this... It is hard to proof, but if you check the same thing with other dealer or service provider then you will see it is all xx. Pretty sad experience. Don't trust this dealer and their car service. If you need to repair your car or do a service there - think twice otherwise you will pay extra for something that does not exist or was not a problem at all till you give your car to them.

I was here from CT to visit my mom in memory care. My driver’s side window fell into the door leaving me with a triangle of glass sticking out. Upon arrival, Renaldo, greeted me and talked to the supervisor who said it needed a part that they had to order and wouldn’t be ready today. I needed to drive home today for work tomorrow. As I was about to leave, Joe, walked out of the service garage and said “let me see what I can do”. 15 mins later my car came out and the window was fixed!! He said some bolts were loose and he was able to fix it! He’s my hero! I thought I was going to drive 3 hours back home with a broken window. Thank you to North Shore Honda in Glen Head (my hometown), Renaldo for his kindness and especially to Joe for stopping me from leaving and going above and beyond to help me. Thank you so much!! You guys rock😁

Think before you buy here! When they have sold you a car they won't provide you help after they have delivered the car. We bought a Honda certified used car. We looked at the car before it has been detailed and had gone through the shop. They said that anything that's not up to par would be repaired or replace when it's a Honda certified car, as well as before it gets delivered it will get detailed and polished. A $600 detail job. Which is charged to you at the end $695 dealership prep fee On the drive home the visor on the drivers side was falling down. Which is a very easy fix. We called them when we got home to let them know this. All I asked for is for them to supply a replacement part. I can install it. They declined helping. The car wasn't detailed very well. The paint wasnt polished! It feels gritty like theres sand in it. First time it rained the grit on the window was so bad that the wipers make a horrible noise. The lady in the business office was rude and disrespectful to my 83 year old mother who's was the one who was buying the car. Be very aware this dealership won't help you after they have made the sale . I'm sure they are going to add a reply to this saying , something about please contact us , we will be willing to help ...etc. But I have tried to get help already and got nothing

We had a wonderful experience at NS Honda! We were nervous new buyers of an all electric Prologue, and the team at NS Honda was exceptional! Special shout out to Bill Binninger, Noel Ledesma, and Steve Cohen for their patience, professionalism, and amazing customer service! Great place to buy a car- they treat you like family! I would highly recommend NS Honda!

We had a wonderful experience at NS Honda! We were nervous new buyers of an all electric Prologue, and the team at NS Honda was exceptional! Special shout out to Bill Binninger, Noel Ledesma, and Steve Cohen for their patience, professionalism, and amazing customer service! Great place to buy a car- they treat you like family! I would highly recommend NS Honda!