Westbury Jeep/Chrysler/Dodge/RAM

(4.7) 1764 reviews

Dealer on Cars.com since August 2001

Currently in stock!

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Today's Hours

Sales 11:00 AM - 5:00 PM
Service Closed
Mon 9:00 AM - 9:00 PM
Tue 9:00 AM - 9:00 PM
Wed 9:00 AM - 9:00 PM
Thu 9:00 AM - 9:00 PM
Fri 9:00 AM - 9:30 PM
Sat 9:00 AM - 6:00 PM
Sun 11:00 AM - 5:00 PM
Mon 7:30 AM - 12:30 AM
Tue 7:30 AM - 12:30 AM
Wed 7:30 AM - 12:30 AM
Thu 7:30 AM - 12:30 AM
Fri 7:30 AM - 12:30 AM
Sat 8:00 AM - 5:00 PM
Sun Closed

Reviews

4.7
1764 lifetime reviews. Includes reviews of Westbury Jeep/Chrysler/Dodge/RAM from DealerRater.com
  • Excellent Dealer

    I find the entire staff very friendly and helpful from the sales staff to the mangers, business mangers and the service staff. This is my second car f

    ...

    rom Westbury jeep and the service is outstanding. The Sales teams are not pushy or try to sell you something you don't want. Brain Thomas helped me this time and listened to what I wanted in my new car and my preferred color. He searched their inventory and found just the car I was looking for with just what I requested nothing extra. During the entire process Brain did not try to sell me other features. He was kind enough to explain some other options but did not push. The Sales Manager Wayne also came over and introduced himself but here again he was not pushy and stated he just wanted to say Hi. The experience at Westbury Jeep is like none I have ever had before. At other dealers I have visited the try to push you into a sale and extra options and then the sales Managers comes over to push you to but right then. None of this happens at Westbury Jeep. As I mentioned this is my second experience buying from Westbury Jeep and I couldn't be happier. I highly recommend to anyone looking for a car or SUV to go to Westbury Jeep as you will get what you want with no pressure and have a great experience from the time you walk in the door until drive out with your new car.

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

  • Anthony Sr

    Very happy with Anthony and Westbury jeep they were professional detailed and honest

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

  • Consistently reliable service.

    My sons and I switched to Westbury Jeep in 2015. They have consistently provided outstanding service. My most recent visit on Dec. 2nd 2017 was no ex

    ...

    ception. On this latest service visit, I met with John Brewer who assisted me with software reprogramming. He patiently explained and corrected all of the issues. His knowledge and patience was impressive! He truly represents superior customer service and concern for rectifying customers' problems. And thank you to Kathy Cooper who always provides me with prompt service and skilled technicians.

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does recommend this dealer
    Came in for service or repair

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Service & Repair

Service Reviews

4.7

490 lifetime reviews of the Service Department.
Includes reviews of Westbury Jeep/Chrysler/Dodge/RAM from DealerRater.com

  • Consistently reliable service.

    My sons and I switched to Westbury Jeep in 2015. They have consistently provided outstanding service. My most recent visit on Dec. 2nd 2017 was no ex

    ...

    ception. On this latest service visit, I met with John Brewer who assisted me with software reprogramming. He patiently explained and corrected all of the issues. His knowledge and patience was impressive! He truly represents superior customer service and concern for rectifying customers' problems. And thank you to Kathy Cooper who always provides me with prompt service and skilled technicians.

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does recommend this dealer
    Came in for service or repair

  • No fix, belittled by employees

    DO NOT TAKE YOUR VEHICLE HERE. DEALERSHIP WAS OF NO HELP. Purchased a '15 Ram ecodiesel New from Westbury dealership. Took in for first oil change and

    ...

    shaky window. I tried to make appt but was told to use express lane when I called. DO NOT DO THIS - don't use express lane for anything except oil change even if they tell you to. I waited 5 HOURS and they hadn't fixed my window. I walked into the garage and the panel was off my door, it just needed lubrication. Fast forward to 27k miles. My '15 Rams tranny went at 27k. I had service done at Huntington even though I knew I wouldn't get a courtesy car. I was willing to make the sacrifice because of the first experience. I even paid for my oil changes at a mechanic to avoid Westbury. Huntington replaced my transmission and at 34k miles, I had issues with my electrical and the truck was bumping when coming out of 1st gear or when coming to a stop. The truck was telling me the trans fluid was running too hot. With knowing I wouldn't get a courtesy car from another dealership, I gave Westbury another chance. They took my truck and accommodated me with a courtesy car. I was told I would receive updates and never did. When I tried to call, I wouldn't get an answer. My service writer was Manny Karamalis. I went in to check on my truck and I was asked to take a test drive with a tech. We drove it around and he felt the bump in the shifting. He wanted to check a bunch of stuff so I left my truck there. I had to call again to find out about my truck with being put to a voice mail. After a few more days, I received a text message. Not even a phone call. I went to Westbury service, sat down with Manny and he told me the tech didn't find a problem. I asked Manny to make a note in my service record that the tech felt the bump and he told me he couldn't write something that isn't true. Made me feel like I was asking him to write something that didn't exist and talked to me like garbage. Loud, rude and inconsiderate. I asked to speak to his manager. His manager Dominick was sitting at a podium next to us and while eating his lunch, not getting up immediately sided with Manny without acknowledging me!! The trans fluid overheating on the highway was not addressed, the electrical problems were not addressed. Manny told me there was nothing wrong with my truck. I tried to contact Westbury via in dealership with Bob Horn and by email. No reply. Not right how I was treated and if you have a troublesome car or truck, I'd advise against bringing it to this service place. If Westbury reads this, contact me for any details you may need. The way I was treated by Manny and Dominick was pretty bad.

    Customer Service
    Quality of Repair
    Friendliness
    Not Applicable
    Pricing
    Overall Experience
    Does not recommend this dealer
    Came in for service or repair

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Service Pricing

    Multi-Point Inspection

    Complimentary

    Car Wash

    Complimentary

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RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Special Offers

This dealership offers 942 Offers on 22 Models

About Our Dealership

Dealer on Cars.com since August 2001

Westbury Jeep Chrysler Dodge RAM SRT offers America's #1 VIP program including a Free service loaner, free oil changes, free 24/7 Rescue service, Express Lane service, and the best service hours in the business: Monday thru Friday 7:30 to midnight and Saturday 8:00-6:00. We offer a huge selection of new and certified pre-owned vehicles.

"We Will Satisfy You!"

"NY State's Largest Volume Dealer!!! Ask for the Internet Dept for Specials!"
Westbury Jeep/Chrysler/Dodge/RAM
100 Jericho Tpke Jericho, NY 11753
New (888) 633-1165
Used (888) 634-0271
Service (888) 771-7932
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