Stevens 112 Ford

BUYER BEWARE!!! GO ANYWHERE ELSE! THEY DO NOT DO WHAT THEY SAY!!! NOT ONLY DID THEY NOT HOLD UP THEIR END OF THE WARRANTY ( THAT THEY TOLD ME WAS INCLUDED AND THEN ADDED $4000 TO THE STICKER PRICE.) THEY REFUSE TO ACKNOWLEDGE THAT THE VEHICLE NEEDED NEW ROTORS AND BRAKES. AND THAT THE FRONT CALIBERS WERE LEAKING!!! Told me " that's what it's supposed to sound like!" " Probably just after market brake pads!" "They are fine!" ..after..ARE YOU KIDDING ME!?! The grinding was so bad it was impossible to drive! after taking It to my own mechanic and having him make a list of things that need to be fixed on it, They had the vehicle for over a week, did not provide me with a rental car , not even a ride to the bus stop! Didn't fix the initial radio issue, when i requested a work order, they laughed and said we will email it....never did. Now I have an appointment that they made @ gmc for today... and no one can tell me when and where it is! I am so done dealing with this ridiculous excuse for a business!!! No one seems to even want to try and help. BILL IS A USELESS LIAR! SAVE YOUR SELF THE TROUBLE AND GO TO A REAL DEALERSHIP! WORST COSTUMER SERVICE ON THE PLANET!

The Worst Experience of my life! THEY LIE RIGHT TO YOUR FACE! SHOULD BE CALLED A STEALERSHIP. DO NOT GO HERE UNLESS YOU LIKE BROKEN VEHICLES AND TO HAVE YOUR HARD EARNED MONEY STOLEN!

I was shopping for a truck and landed at stevens ford and Jessica was my amazing salesperson, I thought I knew what I wanted until I met Jessica who suggested a 2017 f-150 and I was skeptical and she said trust me you have to see it. So I agreed and literally fell in love with the truck..then I had the pleasure of sitting with Dennis the finance guy and he knocked it out of the park, his personality and sensitivity and ability to help. I will biy again and again and highly recommend this dealership…

I brought my car in for service. It was diagnosed I needed 2 new turbos on my explorer with only 59k miles. 2 weeks later I called only to find they haven’t started the work . After complaining the car was completed a week later. Only to get my car back and every light on my dashboard is going off. I called to get it repaired again. I was told it will take 3 weeks for them to take a look

This was the most horrible auto buying experience I have ever had!! I have owned 5 Mustang GT's since 2007, and will never buy one again, simply because of my experience at Stevens112 Ford; I will never give my money to Ford again. I bought a used 2015 Mustang GT at Stevens112 Ford in March, 2022, and there were so many defects with it, most could not be seen by the naked eye. And the ones that could, they stated that they would not fix. First, I was told that I would have to bring the car back at a later date. Even when I did, they didn't fix many of them. I was told that I would get a 2nd key FOB, a donut, and several other missing things, and never got them. They then refused to remove the window tint that was on the car when I purchased it (which they said they would do). The only bright spot at this dealership was Keith, in the Service Department; he at least continued to speak with me, and, stayed on top of things. However, when I came back as requested, they never fixed the camera recall on the back of the car, never removed the tint, and, never gave me a 2nd key FOB. Chris in sales was the worst. First, when the paperwork for my car was supposed to go to the Service Department, he wound up keeping it on his desk, noting to the Service Department, "I thought it would be safer on my desk"; even I know that paperwork needs to go to a Service Department, so they can correct things!!. So when I asked why the Service Department didn't remove the tint, they said, "There was no tint on the side windows". If Chris simply gave it to them as he should have, they would have realized that the tint was on the front window!! Moving forward, only 2 months later, and only 1,600 miles later, the entire clutch system went, and, the brakes and rotors had to be replaced - this should not happen after just 1,600 miles!! My body shop (Firestone in North Bablyon) said that all of the above had to be replaced immediately, and that the rotors looked like they had been submerged under water, for months!! I have been dealing with Firestone for over 20 years, and deal with the owner directly - he even showed me the horribly defective parts, and, I kept them. So when Stevens112 Ford says they perform inspections on used vehicles, don't trust them!! They purchased a used vehicle from someone and simply slapped a much higher price tag on it, and said, here ya go; there is no way they inspected the brakes or clutch system, as well as the fact that the vehicle had no donut, a missing key FOB, and, a clip missing from the front side panel. I reached out to Chris in sales numerous times, as well as Bill from Service, and, event tried to reach the General Manager, David Benstock; no one returned my calls for weeks. So, in mid-June, 2022, I sent the GM of Stevens112 Ford (as well as the CEO of Ford) certified letters noting that if anyone didn't get back to me by July, I would file a small claims court lawsuit. On July 16, 2022 I filed and mailed the suit to Suffolk County Court. Of course this will take some time, but after spending over $3,500 on parts that I shouldn't have (not at least for several thousand miles), and Stevens112 Ford not caring about it (or responding to me), I am done!! I even have some of the defective parts so I can should the Judge that these things should not have failed, after just 1,600 miles of purchasing the vehicle. I have already convinced at least 2 potential buyers (friends of mine) of vehicles that were considering buying vehicles at Stevens112 Ford, not to do so, as the place is a deathtrap, has zero customer service skills, and, doesn't care about you once you buy a used vehicle from them. You should avoid Stevens112 Ford at all costs, in my opinion!!

This was the most horrible auto buying experience I have ever had!! I have owned 5 Mustang GT's since 2007, and will never buy one again, simply because of my experience at Stevens112 Ford; I will never give my money to Ford again. I bought a used 2015 Mustang GT at Stevens112 Ford in March, 2022, and there were so many defects with it, most could not be seen by the naked eye. And the ones that could, they stated that they would not fix. First, I was told that I would have to bring the car back at a later date. Even when I did, they didn't fix many of them. I was told that I would get a 2nd key FOB, a donut, and several other missing things, and never got them. They then refused to remove the window tint that was on the car when I purchased it (which they said they would do). The only bright spot at this dealership was Keith, in the Service Department; he at least continued to speak with me, and, stayed on top of things. However, when I came back as requested, they never fixed the camera recall on the back of the car, never removed the tint, and, never gave me a 2nd key FOB. Chris in sales was the worst. First, when the paperwork for my car was supposed to go to the Service Department, he wound up keeping it on his desk, noting to the Service Department, "I thought it would be safer on my desk"; even I know that paperwork needs to go to a Service Department, so they can correct things!!. So when I asked why the Service Department didn't remove the tint, they said, "There was no tint on the side windows". If Chris simply gave it to them as he should have, they would have realized that the tint was on the front window!! Moving forward, only 2 months later, and only 1,600 miles later, the entire clutch system went, and, the brakes and rotors had to be replaced - this should not happen after just 1,600 miles!! My body shop (Firestone in North Bablyon) said that all of the above had to be replaced immediately, and that the rotors looked like they had been submerged under water, for months!! I have been dealing with Firestone for over 20 years, and deal with the owner directly - he even showed me the horribly defective parts, and, I kept them. So when Stevens112 Ford says they perform inspections on used vehicles, don't trust them!! They purchased a used vehicle from someone and simply slapped a much higher price tag on it, and said, here ya go; there is no way they inspected the brakes or clutch system, as well as the fact that the vehicle had no donut, a missing key FOB, and, a clip missing from the front side panel. I reached out to Chris in sales numerous times, as well as Bill from Service, and, event tried to reach the General Manager, David Benstock; no one returned my calls for weeks. So, in mid-June, 2022, I sent the GM of Stevens112 Ford (as well as the CEO of Ford) certified letters noting that if anyone didn't get back to me by July, I would file a small claims court lawsuit. On July 16, 2022 I filed and mailed the suit to Suffolk County Court. Of course this will take some time, but after spending over $3,500 on parts that I shouldn't have (not at least for several thousand miles), and Stevens112 Ford not caring about it (or responding to me), I am done!! I even have some of the defective parts so I can should the Judge that these things should not have failed, after just 1,600 miles of purchasing the vehicle. I have already convinced at least 2 potential buyers (friends of mine) of vehicles that were considering buying vehicles at Stevens112 Ford, not to do so, as the place is a deathtrap, has zero customer service skills, and, doesn't care about you once you buy a used vehicle from them. You should avoid Stevens112 Ford at all costs, in my opinion!!

I called to make an appointment for My 2016 Ford transit van I told them I need them to work on the van the same day I drop it off because I had to rent a vehicle-so I had to wait one month in order for them to do that-four days when I they finally looked at my vehicle and told me I needed a new heater core and that it was under warranty-I called the service desk spoke to Fernando and told him I was annoyed with the fact that had to wait four days until they look at it-I said if you guys want to get a good review you should be more prompt like you promised he called me back a few hours later and told me to pick up my van they were no longer going to work on it in fear I would leave a bad review went to pick my van up and spoke to her old manager and convinced him I would not leave a bad review just wanted my van repaired so he agreed Keith the service manager called me up the next day and told me my van was not under warranty and it was going to cost me a little over $2000 to repair -I did not trust him anymore so I bring my vehicle to sayville Ford-they told me my van was still under warranty and ironically it did not need to be replaced when I called Keith back he told me he did not care he was only going to be working there for a few more months and hung up on me and called back several times and he would not get back on the phone

If you want to spend your hard earned money at a place that has zero regard for customer safety and satisfaction, go to Stevens 112 Ford! I purchased a 19 Edge ST and immediately noticed the front rotors were warped, as well as the "new" no name brand tires they threw on being unbalanced and two being out of round. Very "safe" for a performance SUV. Only reason I found them being out of round is they told me to bring it to a local shop near me to have them balanced and they'd cover it. I never saw that money until I went to corporate over it, and even then the check they cut was not the invoice total. I brought up my concern over the tires to Bill and was told to call up the tire place myself. I handled that. I've attached pics of one rotor, but all 4 looked like this and Bill told me to kick rocks. I had to pay out of pocket for brakes on a car I just spent top dollar on. Carlos did his best to get every concern taken care of, he was great to deal with, but Bill prefers to take your money once instead of making it right and having repeat customers. Every shop that saw this said how bad these brakes were and they should not have let it go this way. My local ford dealer is going to be dealing with the transmission issue as well. I will never bring my car here and they will never get my business again. Update: One tire is still bad and a wheel is bent, which is why it wont balance out. I brought up my concern and Bill told me "I've done all I'm going to do" then hung up on me. If I could give 0 stars I would. The worst customer service I've ever seen. Buyer beware

Although the vehicle I was interested in was priced incorrectly on their site and cars.com, they do have a selection of reasonably priced used vehicles.

I have a leader vehicle from an upstate dealer and got a blowout on LI. After getting roadside assistance, I drove to Stevens Ford to purchase a new tire under my tire coverage. My paperwork was pulled up to verify the coverage and then I was told they didn't want to service me because it took too long for reimbursement! I offered to pay them and I would wait for reimbursement. They did not call ahead for approval of the work and sent me around the corner to a tire place! P.S. I cannot get reimbursement because there was no pre-approval! If I could relate them a "zero" I would.