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Mercedes-Benz of Smithtown

(1,110 reviews)
2020 state dealer award
View 4 awards
2020 state dealer award 2019 state dealer award
2020 consumer dealer award 2019 consumer dealer award

Reviews

(1,110 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Smithtown from DealerRater.

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Fritz Jean salesmen

I and my boyfriend where shopping for a car my lease was up on my Acura I didn’t wanna purchase another one so we started looking. I just want to say shopping for a new car can turn into an unbelievable experience not in a good way. I looked at the Audi Q5 dealing with Audi I will never purchase an Audi car ever in my lifetime that said let’s MoveOn. My experience with competition Mercedes of Smithtown could not have been more perfect my boyfriend had purchased three cars prior from our salesman who had worked at Infiniti across the street competition let’s just say the salesman was top-notch honest from the beginning to the end with me working out with the car that I wanted Robert and finance was also great at his job everything was done very professional no hidden costs add a very enjoyable experience I recommend them highly on professionalism. We are enjoying our GLC 300 4 matic thank you very much Fritz we will be doing business again

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Sharon, Thank you so much for taking the time to leave us this amazing review! Your satisfaction means so much to us, and we are honored to have had the opportunity to assist you with your first Audi purchase! We are glad that Fritz and Robert could make this special experience such an all-around exceptional one, and we are so excited for you to enjoy your new GLC 300! Congratulations! We can't wait to work with you two again.

Not up to usual high standards

We had a 2 1/2 hour wait for the one hour Express Service. When we were finally ready to leave no one could find our key for 15 minutes.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

First class loved how they treated me like I was their #1 p

I really enjoyed the communication they had with me and I felt that they really cared if I was happy which I was I felt like the dealership was the NY Yankees and I was their #1 prospect they were kind and I felt like I was the most important person in the room I told all my friends that the Dealersip was really first class and I would definitely recommend you I absolutely love the car and I feel the car was a great price

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your wonderful review and recommendation! Your satisfaction truly is our utmost priority, and we are delighted to hear of your contentment with the vehicle, deal, and overall experience that Nick and Adnan provided you with! We are so excited for you to enjoy your new ride, and we hope to be given the opportunity to serve you again in the future.

Great customer service!

Rich really handled my situation with care. Addressed my situation quickly and made some suggestions based on the service inspection. Got me out of there as quick as he could and the team did a great job! Chatted with the GM while waiting for my car. Exchanged kid stories. Great coversation. Very friendly. All of them are really nice to me. Love my ML350! Best SUV out there! Steve

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi Steven, Thank you so much for taking the time to leave us this wonderful review! We are so happy to hear that you love your Mercedes-Benz ML350, and we are pleased that Rich and Bill could accommodate your needs and get you taken care of efficiently! It is our pleasure to serve you, and we are so excited for you to enjoy your new vehicle!

30 years of outstanding service

I Bought my first Mercedes at Competition Imports in 1988. I have always serviced all my cars at the dealership and I’m still impressed with the extra care and personal touch they continue to provide. Andy Schleiffelder and Rob Piccone are the reasons why I have been a Mercedes customer for 30 years!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for leaving us this incredible review! It means so much to us to know that you are so confident in Andy and Rob's efforts, and we are overjoyed that they have consistently provided you with impressive and reliable service for 30 years now. Securing your safety and satisfaction is our utmost goal, and we look forward to continuing to serve you for many more!

A good purchasing experience at Mercedes-Benz of Smithtown

My experience at Mercedes-Benz of Smithtown was wonderful. The sales rep Mr. Rick Gonzalez was very professional and knowledgeable. He answered all my questions with expert opinions. He is also a kind man showing respect to his customers. I am confident with this dealer's service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi Michael, Congratulations on your new vehicle! We are so pleased that Ricardo provided you with such thorough and informative assistance, and we are honored to have earned your confidence! We are appreciative of the opportunity to work with you, and we hope to see you again when you are ready for your first service!

Great experience buying a car at Smithtown with Rick!

Great salesman. He was very knowledgeable in all aspect of the Car! Enjoyed his sense of humor! Great salesmen! We will definitely refer him to friends!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hi Barbara, Congratulations on your new vehicle! We are so delighted that Rick could be of such great assistance to you throughout your buying experience, and he will be thrilled to know that he has earned your recommendation! We hope you enjoy your new vehicle, and we thank you for doing business with us at Mercedes-Benz of Smithtown!

Helpful and caring all the way around!!

The comfort and ease of returning one car for another was outstanding! All of the people at Smithtown Mercedes are helpful and friendly. I had a great experience. Thank you !!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your excellent 5-star rating! We are so happy to hear that your recent experience working with Matthew, Fritz, and Bill was so smooth and positive all-around! We appreciate the opportunity to work with you, and we look forward to the opportunity to serve you again in the future! Congratulations on your new vehicle!

A wonderful experience from start to finish

Great selection and an awesome experience from the first moment we drove in to the lot. We were greeted by the lovely Margaret in reception who introduced us to Justin in Sales. I’ve never had a better car buying experience. The process is absolutely pleasant. Upon pickup, they covered every detail, had the paperwork ready to go and I was out driving my new E400 in less than 45 minutes. The car is a beauty but the people and the superior service and attitude is the reason I will come back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Denise, Thank you so much for taking the time to leave us this amazing review! We are thrilled to hear that you had such an exceptional experience working with Justin on the purchase of your new vehicle! It is our goal to get our guests into vehicles that they are fully content and confident in, and we are so excited for you to enjoy yours and all of its awesome features! We hope we are given the opportunity to work with you again!

Service

Tge service was excellent and very efficient. Even though I live in Southampton servicing with Smithtiwn is a breeze. They pick up and drop off your car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave us this 5-star review! We are so happy to hear of your satisfaction with your recent experience working with Ray, and we hope that you will continue to confide in our team for your automotive needs in the future.