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Platinum Volkswagen

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (159 reviews)
2022 consumer dealer award
View 4 awards
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2017 consumer dealer award

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (159 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Platinum Volkswagen from DealerRater.

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Excellent Experience

Had a great experience with this dealership. This was my second car I leased through them. Manny was excellent to work with. Very kind and thorough. They got me in and out in my new car in record time. Would highly recommend this dealership.

Excellent Experience

Had a great experience with this dealership. This was my second car I leased through them. Manny was excellent to work with. Very kind and thorough. They got me in and out in my new car in record time. Would highly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Kristen, thank you so much for choosing Platinum Volkswagen! Congrats on your new lease, and please let us know if we can be of any more assistance! josh@platinumvw.com

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Do Not Deal With Platinum VW and Josh Lever

Josh Lever, Owner and "Sales Manager" of Platinum Volkswagen of Hicksville is a vile disgusting human. Josh didn't like that I left the firm a 1 star review for their SLOW service. Josh decided to call me and thought he could yell me into submission. Josh cursed me out and told me "come see me at the dealership." This is a unprofessional, rude, arrogant individual. Josh and his team also provided FALSE defamatory statements about me online - claiming my license was suspended. I am pursuing Josh Lever and Platinum VW for penalties for their defamation.

Do Not Deal With Platinum VW and Josh Lever

Josh Lever, Owner and "Sales Manager" of Platinum Volkswagen of Hicksville is a vile disgusting human. Josh didn't like that I left the firm a 1 star review for their SLOW service. Josh decided to call me and thought he could yell me into submission. Josh cursed me out and told me "come see me at the dealership." This is a unprofessional, rude, arrogant individual. Josh and his team also provided FALSE defamatory statements about me online - claiming my license was suspended. I am pursuing Josh Lever and Platinum VW for penalties for their defamation.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

You can keep going to every website and posting false information. The fact is you had aftermarket parts in your car and drilled through an important part in the car and now your warranty on your car is in jeopardy. This is causing you to continue to behave like a child.

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Leigh

Bill Q and his Mgr are nasty. They lied and don't take ownership of their lies and mistakes. Would never buy a VW again or go back to this dealership. Tried to get car certified to buy, only to wait 2 weeks for a part that I never even was called when it came in. I had to call them. Then they changed the price and deal. Forget them! They are the worst dealership I have ever dealt with in 25 years. Go elsewhere!

Leigh

Bill Q and his Mgr are nasty. They lied and don't take ownership of their lies and mistakes. Would never buy a VW again or go back to this dealership. Tried to get car certified to buy, only to wait 2 weeks for a part that I never even was called when it came in. I had to call them. Then they changed the price and deal. Forget them! They are the worst dealership I have ever dealt with in 25 years. Go elsewhere!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
Worked with:
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Dealer response

Hi, We're sorry to hear of your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact me directly at Moses@platinumvw.com

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Flawless

The entire sales process, from initial visit to driving off with our new car, was excellent. Such gracious professionalism of Platinum Volkswagen (Hicksville, NY) and, in particular, Joe Riccobene in Sales. Highly recommended.

Flawless

The entire sales process, from initial visit to driving off with our new car, was excellent. Such gracious professionalism of Platinum Volkswagen (Hicksville, NY) and, in particular, Joe Riccobene in Sales. Highly recommended.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Thank you, John, for taking the time to share your thoughts on working with Joe and the rest of our team. We're glad to hear we delivered such a great experience! josh@platinumvw.com

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Best New Purchase Experience

Excellent experience, first time I buying a car whereby I didn’t have to haggle for a fair price and was given top notch customer service (from the initial test drive to final purchase date). I will definitely use Platinum again for my next VW!!

Best New Purchase Experience

Excellent experience, first time I buying a car whereby I didn’t have to haggle for a fair price and was given top notch customer service (from the initial test drive to final purchase date). I will definitely use Platinum again for my next VW!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Owner called the police on me and my mother

The Owner, Josh Lever, called the POLICE on me and my mother. After receiving text messages to come pick up my car they Refused to take a credit card from us and then when we tried to pay cash the car was magically not ready and needed to be put back together. EI have never been treated so badly in my life.

Owner called the police on me and my mother

The Owner, Josh Lever, called the POLICE on me and my mother. After receiving text messages to come pick up my car they Refused to take a credit card from us and then when we tried to pay cash the car was magically not ready and needed to be put back together. EI have never been treated so badly in my life.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Unbelievable Service and Sales People.

Exceeded expectations and took car of everything timely. Ended up getting the vehicle i wanted at the price i wanted. Very good experience for me.

Unbelievable Service and Sales People.

Exceeded expectations and took car of everything timely. Ended up getting the vehicle i wanted at the price i wanted. Very good experience for me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Best Car Buying Experience, 10/10

I worked with Kadeem in the sales department, and it was by far the best buying process I have ever been through. He was professional, didn't play games, and was eager to earn the sale. The other staff was equally pleasurable, including the manager and financial department. I will for sure recommend friends and family and will be going back down the line.

Best Car Buying Experience, 10/10

I worked with Kadeem in the sales department, and it was by far the best buying process I have ever been through. He was professional, didn't play games, and was eager to earn the sale. The other staff was equally pleasurable, including the manager and financial department. I will for sure recommend friends and family and will be going back down the line.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I was cheated out of money for three years.

90 days left on my lease I went to re-up. Salesperson said I was paying to much on lease. Second dealership, same thing. DO NOT TRUST!

I was cheated out of money for three years.

90 days left on my lease I went to re-up. Salesperson said I was paying to much on lease. Second dealership, same thing. DO NOT TRUST!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 2.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

How can a sales person determine what you should have paid 3 years ago? You writing a review based on assumptions not real data. During the time period you leased your car you got a good deal, unfortunately the lease program on your car that had just come out was higher in the market place but not for the vehicle you chose. We wish you good luck.

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Customer

Was able to settle terms on a end of lease vehicle and leave with 2 new leases, everything went great as they worked with me and mother vw for the best deal possible. They didn’t stop until I was happy with deal. No pressure tactics and even received personal text to make sure everything was still good with vehicle purchases for the next few days after purchase. Will definitely recommend and do buisiness with them ahain

Customer

Was able to settle terms on a end of lease vehicle and leave with 2 new leases, everything went great as they worked with me and mother vw for the best deal possible. They didn’t stop until I was happy with deal. No pressure tactics and even received personal text to make sure everything was still good with vehicle purchases for the next few days after purchase. Will definitely recommend and do buisiness with them ahain

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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