Reviews

Average Ratings

4.8
659 lifetime reviews. Includes reviews of Platinum Volkswagen from DealerRater.com
  • best car dealer experience

    I can't say enough about how pleasant my experience with Platinum VW and especially Manny was. First off, their advertised price was their ACTUAL ...


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    I can't say enough about how pleasant my experience with Platinum VW and especially Manny was. First off, their advertised price was their ACTUAL price. After visiting several other dealers, this was almost mind blowing. Then, Manny was very attentive, courteous, and just genuine. I never got the sense someone was trying to SELL me something or push things on me. He was genuinely trying to help my wife and I. That seems to be the vibe at Platinum. Nobody was anything close to pushy which was refreshing. And finally, I'd like to add that after my wife and I had made our purchase, after their sale had already been made, Manny calls me because he took it upon himself to look into some things that wound up saving me money from a conversation we had had. He did so without nothing to gain or lose from doing so as our transaction had been completed. But it helped me. It also made me feel like a human being, not just a sales quota. I would highly recommend Platinum VW and look forward to doing business with you guys again. Ask for Manny

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • 30,000 miles service
    September 15, 2017

    great service, work done right the first time with a smile. Service adviser was in charge of my service for my car and made sure that it did not ...


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    great service, work done right the first time with a smile. Service adviser was in charge of my service for my car and made sure that it did not need anything else.

    Does recommend this dealer
    Came in for service or repair

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  • 80k service
    September 14, 2017

    Platinum VW is the best service location. Very accommodating and helpful. I will always use them now. I have used other VW service locations but t...


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    Platinum VW is the best service location. Very accommodating and helpful. I will always use them now. I have used other VW service locations but this place has been the best. Thank you Platinum. See you again.

    Does recommend this dealer
    Came in for service or repair

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  • took me in as walk on
    September 14, 2017

    no hassle coming in with no appointment. steve was friendly and really wanter to help, performed the service that i required, no more no less. be...


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    no hassle coming in with no appointment. steve was friendly and really wanter to help, performed the service that i required, no more no less. been happy with every service visit.

    Does recommend this dealer
    Came in for service or repair

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  • Customer friendly dealership
    September 12, 2017

    Fast, thorough, Service with excellent customer care. This is the service center, I have been visiting since I purchased my vehicle and they have ...


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    Fast, thorough, Service with excellent customer care. This is the service center, I have been visiting since I purchased my vehicle and they have always done an excellent job on keeping my vehicle fit for the road. They have completely delivered on their promises.

    Does recommend this dealer
    Came in for service or repair

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  • Service Car/service Agent
    September 11, 2017

    John is terrific. Very helpful and personable. I appreciate his time and cooperation. Thank you for a great experience. Will definitely return...


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    John is terrific. Very helpful and personable. I appreciate his time and cooperation. Thank you for a great experience. Will definitely return when necessary. Larry Gelb

    Does recommend this dealer
    Came in for service or repair

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  • Awful
    September 9, 2017

    If you want to know any details about the car you're buying, like the MSRP & selling price, do NOT go to this place. The owner, Josh, only sells ...

    Platinum Volkswagen

    First lets tell the truth, you came in on the last day of July and you were asked if you were ready to buy because it was almost closing time on t...


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    If you want to know any details about the car you're buying, like the MSRP & selling price, do NOT go to this place. The owner, Josh, only sells cars by condescending and berating his customers until they're so bewildered they'll just sign anything to get away from him. Something tells me he blows every deal that walks in the door, although he insists he sells more cars than anyone else on the planet. We wouldn't buy a car from this place if they paid us. We actually headed over to Bayside VW the next day and signed for the same car in about 15 minutes because they were courteous and professional. OH WELL.

    Does not recommend this dealer
    Platinum Volkswagen

    First lets tell the truth, you came in on the last day of July and you were asked if you were ready to buy because it was almost closing time on the last day of the month. You clearly said you were in the market for a Jetta S and were explained that the programs change and the store is about to close. The only one that was confused was you because you had never lease a car by your own admission you asked what the MSRP of the car is 15 times during negotiations, instead of the selling price or the initial cap of the vehicle. We worked several different types of scenarios out only to have you continue to ask the wrong basic questions which validated your lack of experience. Furthermore to your claim that nothing was disclosed is again false , you sat with a print out of a deal screen but again your vast lack of knowledge of leasing a vehicle I had to clearly point out everything to you. Then came the real truth that you had been to Bayside and were quoted a number that we were happy to match after about 30 minutes and after closing time. You then spent a bunch of time thinking about it with your girlfriend and then told us " You would think about it." You now resurface over a month later to complain about your lack of knowledge of the leasing business. Clearly you did not get what you wanted at Bayside or you would not have left a review like this 40 plus days later. Good luck!


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  • Expensive repair
    September 8, 2017

    The repair was completed and day 2 I have not seen any oil leaking. Glad to know I have a 1 year warrany. This repair was expensive because the tr...


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    The repair was completed and day 2 I have not seen any oil leaking. Glad to know I have a 1 year warrany. This repair was expensive because the transmission needed to be removed to replace a part. Very POOR engineering and design for repairs.

    Does recommend this dealer
    Came in for service or repair

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  • service volkswagen Tiguan
    September 8, 2017

    very efficient and friendly service at a good price, taken at appointment time, even washed the car. Very pleased with the service, will be back


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    very efficient and friendly service at a good price, taken at appointment time, even washed the car. Very pleased with the service, will be back

    Does recommend this dealer
    Came in for service or repair

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  • smooth and accurate
    September 8, 2017

    Things take as long as I'm told they'll take and I feel comfortable with what I'm told about work that is needed.


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    Things take as long as I'm told they'll take and I feel comfortable with what I'm told about work that is needed.

    Does recommend this dealer
    Came in for service or repair

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