Reviews
Adrian was outstanding! He is very knowledgeable and...
Adrian was outstanding! He is very knowledgeable and friendly. He made the entire leasing process a breeze. He was extremely patient with my girlfriend and I as we were torn between a jetta and a passat. Adrian made time for us to test drive both vehicles or 2 different occasions. He never pressured us into making a decision and we really felt he had our best interests in mind. This is my 2nd car from Platinum and I will definitely return! Thanks for the amazing service Platinum Volkswagen!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your review! We're so glad to hear that you enjoyed working with Adrian! He is very knowledgeable and works hard to make sure his customers feel comfortable. We hope you are enjoying your new purchase! Please let us know if there's anything else we can help you with! Sincerely, Josh Lever | General Manager | josh@platinumvw.com
John did a good job of determining the fix, providing a...
John did a good job of determining the fix, providing a solution and a dead nuts accurate time estimate. Facility is small but clean, convenient and well appointed (good coffee, good wifi).
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for taking the time to share these kind words about your service experience! John is an excellent member of our service team and will be pleased to hear that he went above your expectations. Our goal is to provide a timely appointment and a welcoming environment. It is always rewarding to hear when we achieve this. We hope to see you again in the future! Sincerely, Josh Lever | General Manager | josh@platinumvw.com
Quick service turnaround
John was helpful, clear on the repair and dead nuts accurate on the time to complete the job. The also took the time to lookup my records and not ask a lot of unnecessary questions.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're so happy to hear that John was helpful and clear, and that he was able to give you an accurate time of completion! He is an excellent employee and he works hard to make sure his customers are happy! Thank you for coming in to see us! Sincerely, Josh Lever | General Manager | josh@platinumvw.com
Great Buying Experience, Professional Staff
Throughout my research, test drive, price negotiation and overall buying experience, I was treated very professionally, politely and fairly by Sales Consultant Krista Howard and the rest of Platinum's staff, with no sales pressure.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're happy to hear that you enjoyed your experience with us. We truly care about our customers, and we strive to provide a stress free purchasing experience. Thank you for your review, and please let us know if there's anything else we can help you with. Sincerely, Josh Lever | General Manager | josh@platinumvw.com
Great Service
I had a different service advisor this time around. He actually listened to the problems I was having with my car, didn't dismiss them, and was able to fix each one. He was great!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for taking the time to share this feedback, Annie! I am pleased to hear that our service team listened to your problems and was accommodating to your needs. We hope to see you in the future if ever a service issue arises. In the meantime, keep in touch by liking and following us on Facebook and Twitter. Sincerely, Josh Lever | General Manager | josh@platinumvw.com
Service was great
Everything was great. It was a routine factory maintenance and everything was as expected. It was easy to make an appointment and very nice that they called to follow up afterwards.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you taking the time to share this review and rating, Cristina! It is always rewarding to hear when our team upholds our priority of great customer service. I am glad that you found our scheduling process to be easy and hassle-free. We hope you will continue to visit us for any of your automotive needs! Thanks again, Josh Lever | General Manager | josh@platinumvw.com
Best Car Buying Experience EVER!!!
We loved the atmosphere. Rock music playing, open to animals, no pressure from sales people. Doc Perin was the highlight of our experience. Doc was knowledgeable about your vehicles, kind, funny, compassionate, generous, patient, accurate. This was the BEST car buying experience we have ever had! Thank you!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jacqueline, thank you for taking the time to write this review! We do our best to have a fun and inviting environment for our customers, and I am happy to hear that you felt comfortable during your visit. Doc is a great member of our team, and he will be happy to hear that he provided you with the best dealer experience ever! We hope to see you again in the future! Best, Josh Lever | General Manager | josh@platinumvw.com
My husband and I walked into Platinum Volkswagon looking...
My husband and I walked into Platinum Volkswagon looking to possibly purchase a new Passat. Thanks to Doc Perin, we had the BEST car buying experience we have ever had. Doc Perin is incredibly knowledgeable about the vehicles he sells. He is warm, caring, compassionate, amazing listener, funny, patient, accurate and generous. Not only did we buy a new Passat (which we are completely in love with), but we have made a friend for life! Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
On behalf of our dealership I sincerely thank you for taking the time to write such kind words about our sales team. Doc truly is a great people person and he strives to create a positive buying experience for every customer. He will be very happy to hear that he was successful. Congrats on your new Passat! If you have any questions or concerns, please do not hesitate to come see us. Also, make sure to follow us on Facebook and Twitter to stay in the loop with exclusive content and specials. Best, Josh Lever - General Manager - josh@platinumvw.com
!st Scheduled service appointment for new VW
The service appointment was well organized and ran smoothly. The car was completed in the time I was told it would be. The employees at the service center were polite and knowledgeable.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for sharing this great feedback, Sheri! Our service team prides itself on making the process relaxing and hassle-free. I am pleased to hear we were able to provide this to you. We look forward to seeing you for your next service visit! In the meantime, be sure to connect with us on Facebook and Twitter. Sincerely, Josh Lever | General Manager | josh@platinumvw.com
I had an excellent experience at this dealership....
I had an excellent experience at this dealership. Everybody were friendly and helpful. I was very happy with Adam professionalism and knowledge about the vehicle.The best salesman in the world, I hope every salesman is like you. Thank you so much Adam.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks so much for the five-star review! We truly appreciate your positive feedback. I am happy to hear you had such a wonderful visit with us, and that Adam was able to make you feel comfortable throughout. Our sales team strives to create an accommodating environment, as well as provide each customer with a competent and efficient experience. We hope to be able to serve your future automotive needs! In the meantime, be sure to like and follow us on Facebook and Twitter. Sincerely, Josh Lever - General Manager - josh@platinumvw.com