Martin Nemer VW of Latham

Reviews

4.0 out of 5 4.0
92 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    September 10, 2018

    Due to poor service at 2 other dealers went to Nemer VW on a referral and am glad I did! My salesman Archie was great!

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    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    August 6, 2017

    Just bought a brand new 2017 VW GTI SE and had an excellent time going thru the process of buying a new car . Thanks to Chris Hunter for all of his help... and knowledge buying this car, Thanks to Anna and her entire team who took great care of me thru the process of a buying a new car , team was very professional and all have a great attitude. I will recommend this dealership to all of my friends and family.

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    Shopped for a new car
    Did make a purchase
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  • April 4, 2014

    Very pleased with the quality of service and the level of professionalism from the employees. I have recommended and will continue to recommend Nemer VW... to friends and families. As a first time car buyer I felt like I was treated with respect and taken seriously. Love love love my new car. They were willing to meet my expectations and more. Great job Nemer.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for choosing to purchase your car with us! Thank you also, for the recommendations to your family and friends. Buying your first car can be ...an overwhelming experience - we're glad we made yours a positive experience! We look forward to doing business with you for many years to come!

  • 2.0 out of 5
    April 10, 2017

    Very pushy sales people that will tell you anything to make a sale. They gang up on you and don't like to take no for an answer. I was going to buy a vehicle... here but felt put down by the sales people and left feeling confused and embarrassed. They made the process of buying a car so stressful that I gave up on getting a new car.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    March 30, 2016

    On Feb. 9,2016 I dropped my 2008 EOS off , to have an oil change. While it was there I asked them to look into a small water leak I was having during heavy... rain storms the previous summer. This car was stored all winter in a heated garage. A couple of hours after I dropped it off I got a call from the service advisor, Pam. She said that they water tested my car and was unable to find any leaks, and @ $1.05/hr did I want them to keep looking. Of course I said no, just do the oil service and I'll come and pick it up. A while latter she called back to say that there was a problem with my sun roof not closing.( I bought this car there new in 2008 , never had any trouble with the roof.) I picked up my car and when I got back to my office I thought I'd try the sun roof to see what was wrong. When I touched the button to open it , the roof opened up all the way making sounds like nuts and bolts in a blender. I called Pam up to ask what had happened , she was kind of short with me. So I asked to speak to the mechanic for is in put. Eric said that when he opened the roof it wouldn't close so he got a couple of guys there to help him manually close it., twice. Not sure why he had to do it twice. I then called back to speak to the service manager, Mike. He said call him next week and he would get my car back to see what was wrong meanwhile he would speak to the mechanic, Eric for some insight. When L called the next week I was told that there wasn't any openings and would have to wait several days. A couple of weeks latter I took it to another VW dealer who discovered that the roof had been damaged and would require about $7500 in parts to fix. During this time I had a lot of thought as too what caused this. I figured that they got the roof wet , keep in mind its FEB. and then tried to open it frozen. That caused the nylon gear on the motor to strip while the roof was opening up and when they Manually closed it twice bending the frame work. I hand a real nice convertible for seven years, Don't trust these people.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    January 18, 2016

    I don't think you can find better service than at Nemer. Cannot recommend them more highly.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thanks for your review Jean, we're so happy you're happy!

  • 5.0 out of 5
    January 6, 2016

    I really like the Martin Nemer VW dealership. I appreciate that they are passionate about the VW brand and their service department is knowledgeable, customer... friendly and customer oriented. All my interactions with them have been honest, clear and professional. Thank you!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you Steffen for the review! We really appreciate your business and are happy to hear of your positive experience.

  • 5.0 out of 5
    January 6, 2016

    I have bought 2 lightly used VW's here and have nothing but positive things to say. They did not push me to purchase something else, an experience I have... had at may other dealers. Their service department is on top of things and have worked through some tricky problems with me.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for the review ChasF! It is always wonderful to work with awesome customers like you.

  • 5.0 out of 5
    January 6, 2016

    Staff is always very helpful and friendly. Everyone is very professional.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the review! It's easy to stay friendly with such great customers.

  • 5.0 out of 5
    August 10, 2015

    I have now leased 3 vehicles from Nemer. Thank you for making each experience easy and painless. Service is also a pleasure to deal with. This is the only... place to purchase.

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    Came in for service or repair
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    Dealer Response

    Great to hear from you Mary and thank you for the review!

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Martin Nemer VW of Latham

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