Reviews
Write a reviewCarmella G.
Go see Elliot...such a greatttt salesperson!!!! The car is fabulous, exactly what I was looking for.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Carmella, Thank you for your business. We strive to make sure every customer is taken care of and pleased with their experience. Sincerely, Your friends at New Country Lexus of Latham
Great service
Bill and Lee both very helpful and very knowledgeable.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Brian, Thank you for taking the time to acknowledge our Sales Consultant Bill and our Business Manager Lee for there efforts. Sincerely, Ray Skiba
Debora J.
I just purchased a 2010 Lexus ES350. I am very excited about the car and pleased with the service I received from Elliot Bennermon. Mr. Bennermon was both personable and informative about the cars I test drove. He responded quickly to all my questions. I would strongly recommend both him and New Country to my friends and anyone interested in buying a car. Great service!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Deborah, Thank you for taking to time to acknowledge the service you received. We appreciate your business. Sincerely, Ray
MArcie McCarthy
Everyone here was excellent and most accomadating from Dave Saunders to Elliot. I was referred by Mike Raucci and I could not have been treated better. Thank you to all. Sincerely, Marcie McCarthy
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Marcie, Thank you very much. We thank you for your business. Sincerely, Ray
Highly Satisfied Customer
We are prior Lexus owners and have been so pleased with the service, we decided to upgrade to new Lexus vehicles.Our Sales Consultant, Elliot Bennermon, was very professional, responsive and informative. He was patient with all our questions and allowed us the necessary time and space to decide which vehicle we wanted to purchase. He allowed us to test drive the vehicle as many times as we liked. Elliot worked diligently to find vehicles with our preferred color combinations so we could actually see the exact vehicle before ordering. We felt so respected as customers, we decided to purchase two vehicles from Lexus. DWPleydle
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Mr and Mrs Pleydle, Thank you for you kind words and more importantly your business. Elliot is one of our new sales consultants who holds a very promising future with our company. We are very pleased that you received the same exceptional service that we want every one of our customers to have. Thank you for your loyalty and we look forward to servicing both of your cars for years to come. Sincerely, Your friends at New Country Lexus of Latham
leased two vehicles in one day!
My husband & I have leased two 2013 Lexus from Elliott Bennermon. He was very pleasant as well as knowledgeable about the vehicles. A great salesman. We came to New Country Lexus to lease one vehicle and Elliott talked my husband into the second one! So that was a great move on his part. My husband had been driving a 1995 LS450 Lexus left to him by his mother for the last 8years. He traded in on one of the leased vehicles. This was the first time we ever leased two cars on the same day! Great job Elliott!! Elliott has my vote as salesman of the month!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Pamela and James, We thank you for the two car purchase and it was a pleasure meeting you guys during during the process of buying and taking delivery. If you need anything you can contact me directly. Ray Skiba, GM
Great deal. Best People!
I bought an LS 460 from Brandon LeFevre. I was treated very professionally. It was a great experience. Great guy! Come and see Brandon. He will make you a good deal. Managers were very nice too.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Filiberto, Thank you for the positive feedback. We hope you enjoy your LS and all of your future interactions with our dealership. We hold Brandon and all of our Sales Associates to a high standard when it comes to customer service and we are happy to hear that your experience proves that. Thank you again! Sincerely, Your Friends at New Coutry Lexus of Latham
kind, sincere and patience of a saint
I have chronic illness and pain making the purchase of a new vehicle a real challenge for me. Bill was so very helpful in my search for a new lexus and also very knowledgable and patient regarding my concerns and special needs. I highly recommend Bill and New County Lexus, Sincerely, Jennifer Millett
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Jennifer, Bill Bradley is one of our best associates here and we are glad he was the one who got the chance to help you in your process. We strive to treat our guests with respect and honesty and stand apart from other typical car dealer experiences. Thank you so much for your business and we look forward to taking care of your needs. Sincerely, Your Friends at New Country Lexus of Latham
superb dealership - great buying experience
Our sales experience very positive and the easiet purchasing process , ever. Our sales consultant ,Eric Roy, was polite, professional, and knowledgeable, and he made the whole purchasing experience a pleasant one!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
John, It is always nice to hear when someone has a pleasant and easy buying experience with us. Our selling principles include treating our guests as they are guests in our home, and it sounds like we delivered with your purchase. We look forward to helping you for many years in the future. Thank you! Sincerely, Your Friends at New Country Lexus of Latham
Great Experience
I purchased many cars from this dealer before and my wife just recently purchased a RX from Talas Rogers who made my wifes experience outstanding in every aspect for the first time from start to finish. My wife wanted me to get a RX and out of my LS430 that is rear wheel drive and isnt very fucntional in the winter months. I had conversed back and fourth atleast 10 times through email and phone with Talas and he was very tentative to my questions and concerns. I also had the chance to meet Bill bradley who helped show me the RX while Talas was busy delivering a car to a customer. Bill was very thorough and knowlegable of the vehicle. I didnt end up purchasing the vehicle because I didnt think it was the right car for me but I was very impressed with the overall experience ive had with the dealership and how much it has improved over the years. Talas Rogers is a huge asset to this company and he is working on finding me the perfect vehicle. Im excited to do business with New Country Lexus again and I couldnt see it any other way.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Bob, We appreciate your kind words and your loyalty to our dealership. We are happy that both Talas and Bill are addressing your questions and concerns with professionalism and that we are on the search for the right vehicle to fit your needs. We look forward to earning your business here once again and hope to continue to service you for years to come. Thank you! Sincerely, Your Friends at New Country Lexus of Latham