Reviews
Fantastic fast service vehicle is ready quicker than I...
Fantastic fast service vehicle is ready quicker than I thought no issues appreciate the continued dedication of service for my vehicle I have almost 200,000 miles on it service by your dealership end no problems again I appreciate the great service thank you Kelli always goes above and beyond that’s why it is in such a good shape
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your feedback! We want all our customers to feel this way when leaving Thomas Dodge Chrysler Jeep Ram! Safe travels.
If I could give negative stars I would! Went several days...
If I could give negative stars I would! Went several days to inspect, drive, code read a trailblazer that had serious issues. Agreed on 1000.00 cash out the door. Go to pick vehicle up after driving in bad weather conditions, brought fluids and tools just to be able to drive it off lot,, then was told they would only let it go for 1300.00. Huge waste of time. Lied to our faces. Don't get a vehicle from here. Bad business practices, liars, time wasters, sheisters. Go somewhere else!!! Not worth the huge waste of time. STRAIGHT UP LIARS!
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hello, Your satisfaction is important to us and I would like to connect with you to learn more about what had happened during your recent service experience. When you are available, please give me a call. Thank you. Best, Jimmy Thomas 219-924-6100
I am not interested in wasting anymore of my time on you. I explained above exactly what happened.
I went to Thomas Dodge Chrysler Jeep Ram after having a...
I went to Thomas Dodge Chrysler Jeep Ram after having a bad experience at another dealership. Jacob Rozdilsky assisted me with purchasing a Ram 1500 Rebel. All I can say is everything I experienced at Thomas was 100% better than my previous encounter. Jacob listened to me and took everything into account as to where I wanted to be with payments. Thank you Jacob!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, Congratulations on the new RAM 1500 Rebel! We're pleased to hear that your experience with Thomas Dodge Chrysler Jeep of Highland was much better than the ones you had at other dealerships. Our team wishes you the best! Have a great day!
I was a little nervous about getting my car repaired...
I was a little nervous about getting my car repaired because of past experiences with other dealerships. But Thomas Jeep Dodge made me very comfortable with my service. Also, they have very friendly staff. I will definitely come back for service and eventually a new vehicle . Thanks Kelli Henderson for helping make this a positive experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi there, thank you for the kind words with our team! We'll be sure to give your thanks to Kelli. It was a pleasure working with you. We're here anytime you need help.
Our experience at Thomas was amaizing. We ordered a...
Our experience at Thomas was amaizing. We ordered a brand new Ram 2500 from Nick. The ordering process was very smooth with no pressure. He had excellent communication throughtout the build process, and gave realistic expectations on a time line to receive our truck. Once the truck came in, we made an appointment to pick it up. We were in and out in 2 hours flat including all of the financing paperwork. We also recieved top dollar for our trades. Will definately be a customer for life!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for sharing your amazing feedback at Thomas Chrysler Dodge Jeep Ram Highland. Congratulations on your new RAM 2500! We hope you are enjoying the truck and it really warms our hearts to see the phrase, customer for life. We look forward to any continued business with you, Tim.
Very professional and helpful. I always have a good...
Very professional and helpful. I always have a good experience when I bring my car in for service. They always try to get my car finished asap.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi there, thank you so much for the kind words with our team! We truly appreciate your business and are here anytime you need help.
I have always had good service even since I bought my Ram...
I have always had good service even since I bought my Ram from this dealer, I only wish they would play better music while you wait for your vehicle and not so loud it made it hard to stay inside the dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Glad to hear that you are consistently impressed with our service! Thank you for stopping by!
Car was supposed to have tires rotated and they were not...
Car was supposed to have tires rotated and they were not done but printed out form saying that it was rotated. Call the service dept and they watched a video to confirm that the tire rotation was indeed not done at all. Very misleading and disappointed.
- Customer service 2.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
After management review and speaking with all parties involved with your service visit, we discovered the tech simply missed the tire rotation job on the repair order. We have reached out to you and offered to have you return to have the service performed and in addition to check your tire that has a leak at no charge.
I feel the quality of work is good , but every time I...
I feel the quality of work is good , but every time I bring my car in to be serviced even with an appointment it takes a long time for a service advisor to come out and get me checked in.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We are glad to see that your service at Thomas Chrysler Dodge Jeep Ram Highland is always satisfactory. Please let us know if there is anything else we can do for you.
Thomas Dodge is Awesome. I would recommend them to...
Thomas Dodge is Awesome. I would recommend them to everyone I know who’s in the market to purchase and service. Good Job Thomas Dodge
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for stopping at Thomas Dodge Chrysler Jeep Ram! We are glad you enjoyed your time with us!