Reviews
Insensitive to customers needs.
Salesman Alex was awesome! Unfortunately I got the runaround getting title work paper and am forced to drive on expired plates. The part that really got me was the manager in charge couldn’t even look at me when handing me a line of xx that people have called me and laughed that there was nothing he could do. He also told me I was talking to all the wrong people at the dealership to help me. I asked for the manager the half dozen times I called, but always got a salesperson that would take my number and never call me back. I guess his confidence in the staff is less than desirable as well. Thomas Dodge, when selling cars I guess you should advertise the correct people to help with incompetent staff for future service.
- Customer service 1.0
- Buying process 5.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Jen, We appreciate you taking the time to share your feedback and are pleased that your interaction with our Sales Team was positive. I would, however, like to speak with you about the level of communication and customer service you received from our Sales Department regarding the title for the vehicle you recently purchased. Will you please reach out to me so we can discuss this further? Best regards, Jimmy Thomas 219-924-6100
Terrific service every time I take Jeep or Dodge in for
Terrific service every time I take Jeep or Dodge in for an oil change or service! Brian Gain and his Service Advisors and trained mechanics always make me feel like a valued customer!
- Customer service —
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the five-star review. We are happy our Service Department was able to complete your oil change promptly. We hope you continue to choose Thomas Dodge Chrysler Jeep of Highland for all your automotive needs.
Very professional and quick.
Very professional and quick. Friendly and helpful with my vehicle and advised any issues that needed to be addressed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you kindly for your 5-star review. We are honored to know your experiences with our team are friendly, helpful, and professional! Our team strives to provide such visits for each guest and we couldn't be happier to know you received that here at Thomas Dodge Chrysler Jeep of Highland. Do not hesitate to reach out if there's anything additional we can do for you.
Great Service experience every time I bring my wife's and
Great Service experience every time I bring my wife's and my vehicle to this dealer. The service department is courteous and efficient. They communicate very well with us always communicating the status of our automobiles and how long before they are ready to be be picked up. Paul Nelson is an excellent
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are so happy to read your wonderful five-star review. Thank you for making Thomas Dodge Chrysler Jeep of Highland a part of your day and it pleases us to read you have a great experience every time you and your wife bring a vehicle to us. Our Service Team is delighted to learn they were courteous and efficient. It brings us joy that we communicated very well about the status of your cars and how long it would take before they would be ready. Thank you for your business and we appreciate you as a valued customer.
Best service experience that I've had versus other
Best service experience that I've had versus other dealers. I would highly recommend Thomas Dodge over any other dealer that I have used in the past
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your kind review and recommendation! We are thrilled to know that you received the best service at Thomas Dodge Chrysler Jeep of Highland and it would be an honor to work with you again in the future.
This dealership gave me a complete run-around after the
This dealership gave me a complete run-around after the Jeep I purchased from them just 40 days prior began to leak oil. They went seven days having my Jeep without contacting me or keeping me updated, then claimed the car was "fixed" already after I began pressing them. The car was not fixed and now I am forced to bring it to another dealer to get fixed. Total incompetency.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, We appreciate you taking the time out of your day to share this feedback. It would be great to have the chance of connecting with you further regarding the communication you received from our Service Team and the time it took for your Jeep's visit to be completed. Please reach out to me at a time that works best for you. Thank you, Jimmy Thomas 219-924-6100
I always have the best experience at Thomas Dodge with
I always have the best experience at Thomas Dodge with quick service and knowledge employees.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello DINGER7. We appreciate you taking the time to leave us a five-star review and choosing Thomas Dodge Chrysler Jeep of Highland Service Team for your automotive needs. Have an incredible day.
I Highly recommend Thomas Dodge.
I Highly recommend Thomas Dodge. I have always received excellent service from the dealership especially Jennifer. She is Always Very helpful and very knowledgeable. Easy to week with and very professional
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great rating and review. We are happy to see our Sales Team at Thomas Dodge Chrysler Jeep of Highland was very helpful and knowledgeable during your car buying experience. Congratulations on the new car!
The service was excellent.
The service was excellent. The service advisor was especially knowledgeable, curteous, and professional. She is an asset to your team.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great rating and review, Brenda. We are happy our Service Team at Thomas Dodge Chrysler Jeep of Highland was both professional and knowledgeable during your visit. We thank you for your business.
Customer service was awesome!
Customer service was awesome! Ashley was a good sales person! Detailed in assisting us! Thanks
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are proud to see that you had an awesome experience. Thank you for taking the time to review our Sales Team here at Thomas Dodge Chrysler Jeep of Highland.