This is an update of my terrible review earlier . I still haven't received the registration for my new car . I called DMV and they told they haven't even... received the paperwork yet. 10 days later. Cooley blamed it on the snow and said to wait a few days. Recommend to a friend ? I wouldn't recommend them to an enemy. I never seen anything like this from any other dealer I had brought a car from. What a nightmare !
I brought my 2012 CX-9 in for service. There is water leaking out of a floor vent in the passenger side whenever I make a left turn. They supposedly took... care of the problem. Drive the car home and still water is coming out of the vent. Called them to explain that I was still having the same problem and was told to just drive it for a week and it should stop. Of course that didn’t solve the problem so I brought the car back a 2nd time. Again they said the car is fixed now we found a stick in the drain for condensation... I take the car home and after the AC is on for a short time water continues to leak... the carpet is completely soaked and I’m worried about mildew or mold. I call the service department and explain to them the inconvenience of now having to bring the car back a 3rd time for what should have been fixed correctly to begin with. Both my wife and I work and we have to shuttle toddlers back and forth to pre-school on top of working different shifts in an operating room. The very rude and unsympathetic service employee I was speaking to grew tired of me explaining my situation to him and said “ we are done here” and hangs up the phone on me. I have never been treated so poorly by a “service department” in my life.... I have been a long time customer of Cooley Mazda but I will never do business with them again... I apologize for the very long rant....
My recent experience at Cooley Motors was easily the worst customer service I have ever experienced. I would avoid going here at any and all costs. -I... called in a service appointment request on Fri the 21st. -Per their request I dropped off the car on Wed the 26th first thing in the morning for a 2hr service. -I called 4.5hrs later and got an answering machine. -I received a call back 35 mins later stating “I was told something about your car by the service supervisor but I forgot because I’ve had a few calls, I’ll have him call you.” -This continues on with me calling 3 more times up until 4:45 when I finally got the services manager on the phone who told me he had a few items on my car to discuss and asked if he could call back in 2 minutes when he had my work sheet. NO CALL -5:15 PM now 15 minutes before close I asked if I could have my car back. They told me to come in (no other info) I went to the dealership and was told they couldn’t do the recall they stated they were going to because my fuel level was high (no call anytime during the 9hrs for me to come and drive it to waste some fuel). The major issue I was experiencing (fuel door not opening) was no fixed even though I called asking for that part to be replaced and set an appointment so they could get parts in and ready. The only item they did do was replace my key fob battery. Now I’m driving with no ability to refuel, quickly running out of gas and their answer was we will call in the part FIRST thing in the AM on the 27th. They stated I would receive a call that morning and even re confirmed my phone number. It is now Saturday the 29th and I have yet to receive a call. This is the absolute worst organized business I have ever seen and the Cooley’s should be ashamed to have their name on the door.
This is the only Mazda dealer who would give me a best price via email, no hidden costs or bait and switch tactics. Honest and transparent, friendly and... patient, I will definitely buy from them again
Shawn Cleszynski was an awesome salesperson. His knowledge was great, he was not pushy or all concerned about just selling a car. He was polite, offered... to bring up a car for us to see and drive. Shawn is one salesperson I would highly recommend.
Took Mazda there for repairs. They kept the care for six days. We were not kept apprised of the status of repairs during that time. Stories kept changing.... When we finally got the car back, only one of the original issues was corrected. Overcharged for parts and work that was not related to original issue.
Highly recommend! Easy process working with John Lefebvre on the purchase of my new 2017 Mazda CX-5. He helped answer any and all questions with no pressure... and made the process quick and easy. He was very accommodating to my busy schedule. I'll definitely be a repeat customer.
I bought a Mazda 3 at Cooley last week. The sales person, Matt Rusilas, was easy to work with. He was also extremely helpful following the sale in that... I had forgotten to take several items from my trade-in. Matt found them and kindly mailed them to me so I wouldn't have to make another trip to the dealership. (I live out of town.) The service and consideration that Matt extended were FAR better than what I got at Lia Honda in Albany where I purchased my last vehicle. I'd be happy to do business with Matt again.
It was such a pleasure to buy a car from Cooley. The last car Suzanne and I bought took Suzanne a total of FIVE hours to complete the transaction; a very... frustrating experience indeed. We were very pleased by the whole buying experience at Cooley. No one could have touched the deal we got, so we feel really fortunate. Thanks Dan Stein Steve
They went above and beyond to get us into a new car that was still within budget when others turned us away. An absolute pleasure to work with.