Cooley Motors

I bought a used car with paint damage in 2025 and was promised a buff job to clean if off as well as a free oil change. Well, after a minimum of 5 calls into both the service and sales department as well as service and sales managers. I have been told they do not do those services there and a myriad of other excuses. The service department sends me to sale s and sales send me to service. I have received no call back from the service or sales managers. My specific salesperson, Mike, has stopped responding to any text or other communication at all. So far, I am happy with the car but do not appreciate being deceived and ignored. Buy beware of false promises, especially from Mike in sales.

Ethics and service highly questionable. Recently bought a used vehicle which displayed a check engine light only one week after purchase. Turned out to be $5K repair on a 12K vehicle. GM replied, sorry, no warranty and lemon law does not apply. Diagnostic history proves issue was present prior to the sale. Acquired this info. on my own in just a couple of hours. Doesn't say much for Cooley Service "Inspection Process". Legal? Maybe. Ethical? No. Makes sense now why the sales rep suggested to forgo any additional warranty. Buyer beware. I suggest going elsewhere.

The management of this dealership should truly terminate their service rep team. I lived a nightmare for 3+ months with service from November 2022 - Feb 2023 - it has taken me this long to organize my facts & thoughts - and warn others. My VW Atlas Sport was infested with rodent damage from tip to tail, including the ceiling and floor carpets. (the car was NOT purchased from Cooley ). When first brought to Cooley - I inquired with them about a rental. I was told there was a huge Wait List, and to keep checking back. I did - every 2 weeks. Several Weeks later, the dealership where I purchased the car called and Cooley told Seller Cooley never offers a rental on warranty work. Ever. So they lied to me. Strike One. Cooley stated they had to wait on a Headliner to come in - which took over 3 months. I checked with an outside Volkswagon Dealer who stated this could be true, so I'll give them that one. Upon picking up my car in early February - mind you - I LOVED this car from day one ( and it was my overall 5th VW) - I asked to look it over before I made final payment ( the deductible). Sue & Jim - 2 Service Reps looked at me like I had 2 heads and asked for their SSN... I looked over the car- not only was it filthy on the outside ( seriously - not even a courtesy wash?), it was filthy on the inside with dust & dirt. I looked up under the driver and passenger dashboard area and there was white/grey "Stuffing" coming out. The driver running board was missing some reflective pieces - "that has nothing to do with us" is what I was told. Strike Two. When I asked Sue in Service about this- She was curt, dismissive and firmly stated "That's just how it is". I was in tears and there was absolutely no reassurance or empathy. Strike Three. I will never, ever recommend this dealership - and have already reached out to Volkswagon Corporation to give them a heads up on one of their dealers. My VW Atlas sport was in the shop longer than I had it - I had not even made a 3rd payment with the damage came to light. When I picked up the car, I could not even enjoy it and traded it within 30 days of getting it back from repair. For a Land Rover.

Totally unacceptable customer service provided: Had my 2021 car was in for service on a warrantee issue with a brake sensor warning . That said bring the car into the dealer to be checked. They did check the vehicle and tried to bill me $139 which I refused to pay it should have been covered under the warfare. They were adament about me paying I told them no it is under the the warrentee. They said if I do not pay they will call the East Greenbush Police to charge me with theft of services. I said you do what you feel you have to do. I will deal with it when and when I hear from the police. Cooley customer service at its best way to satisfy a customer. Beware of them ! I did purchase my car at Cooley but due to this situation I will not buy again for would reccomend them!

I have purchased many cars and this was by far the worst experience I have ever had. When I went in to pick up my new car, the Sales Manager, Larry Cole, tried to exhort more money from me. This after I put down a down payment and was told how much my Cashier's check would have to be to pick up my car. Cash Deal. He demanded I write him a check or I would not get my car. He threw my Cashier's check at me and told me to get out - he didn't want my business. I should have left. I wrote a check and just wanted to get out of there. I was so shaken up, I never fully inspected my car before leaving. When I arrived home, I saw my car was dirty and the clock was incorrectly set. In going through my paperwork, I found the blank, unsigned New Car Get Ready Inspection Form. It was never done. I tried to negotiate with the GM, Ted. He was uncooperative just like the others at this dealership. I am a 64 year old widow. This should have been an enjoyable experience for me and instead turned into a nightmare. Stay far, far away!! They have my 2014 CX-5 on their lot for $15,999 with 26K miles. They will make money on it, but ZI will never give them another cent. I have contacted Corporate MAZDA and my own personal attorney. BEWARE!!!!!

This is an update of my terrible review earlier . I still haven't received the registration for my new car . I called DMV and they told they haven't even received the paperwork yet. 10 days later. Cooley blamed it on the snow and said to wait a few days. Recommend to a friend ? I wouldn't recommend them to an enemy. I never seen anything like this from any other dealer I had brought a car from. What a nightmare !

I brought my 2012 CX-9 in for service. There is water leaking out of a floor vent in the passenger side whenever I make a left turn. They supposedly took care of the problem. Drive the car home and still water is coming out of the vent. Called them to explain that I was still having the same problem and was told to just drive it for a week and it should stop. Of course that didn’t solve the problem so I brought the car back a 2nd time. Again they said the car is fixed now we found a stick in the drain for condensation... I take the car home and after the AC is on for a short time water continues to leak... the carpet is completely soaked and I’m worried about mildew or mold. I call the service department and explain to them the inconvenience of now having to bring the car back a 3rd time for what should have been fixed correctly to begin with. Both my wife and I work and we have to shuttle toddlers back and forth to pre-school on top of working different shifts in an operating room. The very rude and unsympathetic service employee I was speaking to grew tired of me explaining my situation to him and said “ we are done here” and hangs up the phone on me. I have never been treated so poorly by a “service department” in my life.... I have been a long time customer of Cooley Mazda but I will never do business with them again... I apologize for the very long rant....

My recent experience at Cooley Motors was easily the worst customer service I have ever experienced. I would avoid going here at any and all costs. -I called in a service appointment request on Fri the 21st. -Per their request I dropped off the car on Wed the 26th first thing in the morning for a 2hr service. -I called 4.5hrs later and got an answering machine. -I received a call back 35 mins later stating “I was told something about your car by the service supervisor but I forgot because I’ve had a few calls, I’ll have him call you.” -This continues on with me calling 3 more times up until 4:45 when I finally got the services manager on the phone who told me he had a few items on my car to discuss and asked if he could call back in 2 minutes when he had my work sheet. NO CALL -5:15 PM now 15 minutes before close I asked if I could have my car back. They told me to come in (no other info) I went to the dealership and was told they couldn’t do the recall they stated they were going to because my fuel level was high (no call anytime during the 9hrs for me to come and drive it to waste some fuel). The major issue I was experiencing (fuel door not opening) was no fixed even though I called asking for that part to be replaced and set an appointment so they could get parts in and ready. The only item they did do was replace my key fob battery. Now I’m driving with no ability to refuel, quickly running out of gas and their answer was we will call in the part FIRST thing in the AM on the 27th. They stated I would receive a call that morning and even re confirmed my phone number. It is now Saturday the 29th and I have yet to receive a call. This is the absolute worst organized business I have ever seen and the Cooley’s should be ashamed to have their name on the door.

This is the only Mazda dealer who would give me a best price via email, no hidden costs or bait and switch tactics. Honest and transparent, friendly and patient, I will definitely buy from them again

Shawn Cleszynski was an awesome salesperson. His knowledge was great, he was not pushy or all concerned about just selling a car. He was polite, offered to bring up a car for us to see and drive. Shawn is one salesperson I would highly recommend.