Reviews

4.6 out of 5 4.6
50 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    April 7, 2018

    This is the only Mazda dealer who would give me a best price via email, no hidden costs or bait and switch tactics. Honest and transparent, friendly and... patient, I will definitely buy from them again

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    Shopped for a new car
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  • 5.0 out of 5
    January 29, 2018

    Shawn Cleszynski was an awesome salesperson. His knowledge was great, he was not pushy or all concerned about just selling a car. He was polite, offered... to bring up a car for us to see and drive. Shawn is one salesperson I would highly recommend.

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    Shopped for a new car
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  • 2.0 out of 5
    January 29, 2018

    Took Mazda there for repairs. They kept the care for six days. We were not kept apprised of the status of repairs during that time. Stories kept changing.... When we finally got the car back, only one of the original issues was corrected. Overcharged for parts and work that was not related to original issue.

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  • 5.0 out of 5
    August 10, 2017

    Highly recommend! Easy process working with John Lefebvre on the purchase of my new 2017 Mazda CX-5. He helped answer any and all questions with no pressure... and made the process quick and easy. He was very accommodating to my busy schedule. I'll definitely be a repeat customer.

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    Shopped for a new car
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  • 5.0 out of 5
    June 3, 2017

    I bought a Mazda 3 at Cooley last week. The sales person, Matt Rusilas, was easy to work with. He was also extremely helpful following the sale in that... I had forgotten to take several items from my trade-in. Matt found them and kindly mailed them to me so I wouldn't have to make another trip to the dealership. (I live out of town.) The service and consideration that Matt extended were FAR better than what I got at Lia Honda in Albany where I purchased my last vehicle. I'd be happy to do business with Matt again.

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    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    December 5, 2016

    It was such a pleasure to buy a car from Cooley. The last car Suzanne and I bought took Suzanne a total of FIVE hours to complete the transaction; a very... frustrating experience indeed. We were very pleased by the whole buying experience at Cooley. No one could have touched the deal we got, so we feel really fortunate. Thanks Dan Stein Steve

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  • 5.0 out of 5
    November 19, 2016

    They went above and beyond to get us into a new car that was still within budget when others turned us away. An absolute pleasure to work with.

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    Shopped for a used car
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  • 5.0 out of 5
    September 18, 2016

    This was our second lease from Cooley and it was better than the first one, which was great as well. I leased my 2015 Mazda6 from Cooley back in May, 2015... with John Hansen and they jumped through hoops to get me into the car at the payment I wanted. My credit is less than perfect and they still made it happen, and I love the car. We just leased a brand new, just released 2016 Mazda CX-9 from them for the family and they had me in and out in two days. Somer was THE best sales person I've ever dealt with, and I've bought a lot of cars from a lot of different dealerships. Even after a problem arose on our end we dealt directly with Adam, the sales manager, and he took extra time out of his own schedule to make sure we were completely happy. This dealership is above the rest, they make you feel like part of the family and aren't pushy or shady in the least. I will continue to buy/lease from Cooley Mazda for many years to come, I couldn't be happier. Thanks to Somer, Adam, and Mr. Cooley for making us two-time happy Mazda customers! Also thanks to Jamie in the service department, she is great as well and went out of her way to point out that I have free services available for the life of my cars that I had completely forgotten about! I will be taking advantage of my free oil changes and NYS inspections thanks to Jamie.

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  • 5.0 out of 5
    July 13, 2016

    I bought a Mazda 3 from Dan Carll at Cooley motors. Dan was knowledgeable about the different cars and really easy to work with. The whole process was... stress free . Everyone at the dealership was very friendly. It was a pleasure doing business.

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  • 5.0 out of 5
    July 9, 2016

    Today I walked into Cooley Motors and experienced by far the best customer service I have ever had. I was so impressed with the service and quality of... cars that I walked out a new owner of a beautiful Mazda cx5...Thank you so much for Cooley for making my experience a rewarding one....

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