Lia Honda of Albany

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
283 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 23, 2020

    Vincent Simeone made buying a car such an easy process. He was able to talk with me over the phone several times! In the end, he sold me a 2021 Honda Pilot... SE and we love it!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 22, 2020

    Rob Dawes was incredible!! Rob worked on getting us the deal we wanted for over 6 months. He made the whole process quick and easy. Thanks Rob!!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • January 9, 2015

    I bought my car here, new and had such a good experience that I go here every time I need something done to it. The service center is beyond fabulous.... No matter who "gets" or is in charge of the car when I drop it off for an appointment I'm amazed at how nice they are. Car issues had always made me nervous in the past. They have a way of speaking to you that isn't pushy or drastic and no matter what it is it'll all be fine. This past time I went in for a front headlight that was out. It was the coldest day of the year, I had night dropped my car off and in the morning the battery was dead. They had to jump it to get it in the garage. Walter Cook called me to let me know they jumped it, had hooked it up to a tester and suggested that I get a new one but it was totally up to me. Of course I said go ahead and didn't even need him to explain that I might be fine but....and the new battery had an eight year warranty, etc. I just said go ahead because I completely trust this service center. They have never steered me wrong and I know my car is in great hands when they have it. They have always answered any questions I had multiple times if needed and the answers make sense to a non-car person and always in a calm voice. The hours are great, the staff is friendly, when I have waited for something quick on it I have enjoyed the comfortable waiting room and I'd never go anywhere else!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    October 22, 2020

    This was my first time buying a car. I worked with Chris D. And he was so helpful. He worked with me to get the car that was best for me. He answered all... of my questions and made sure I understood everything. I had a. Great experience overall.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Ije, we are thrilled to hear about your positive experience. Our entire dealership takes great pride in providing the best possible buying experience ...and Chris will be thrilled to hear your kind words.

  • 5.0 out of 5
    October 7, 2020

    Oil change,tire rotation and installation of a fog light bulb in less than an hour. Can't complain with that. Thanks to Ernest Walton for get me... in.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Gary, thank you for your time and feedback. We are pleased to hear that Ernest was able to fix your vehicle, quickly and conveniently. We look forward... to serving your automotive needs in the future.

  • 5.0 out of 5
    October 6, 2020

    Steve Smith was very helpful with my recent visit to Lia Honda for an oil change and new tires. He is an excellent service technician.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Pat, thank you for your time and feedback. We are pleased to hear that you had such a positive experience with Steve. We look forward to seeing you ag...ain when your vehicle is ready for its next service.

  • 5.0 out of 5
    September 28, 2020

    Thank you to Joe Wiley for exceptional customer service. He listened, he treated me with respect and didn’t become the stereotyped description of a ‘sales... man’. Instead he worked with me to make sure my vehicle was safe and me too. Thank you Joe for figuring out how to release my passenger seatbelt that had become locked around back of seat!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to share your experience with us. We are pleased to know that Joe has taken such great care of you. Our aim is to give e...very guest the highest possible level of customer service and quality.

  • 5.0 out of 5
    September 26, 2020

    In early August, I was approaching the end of my lease so I stopped in and met with Vincent Simeone. I told him what I was looking for and that I still... had some time before my lease ended, so I wasn't in a hurry. Vincent set me up with a couple of test drives, but the monthly payments were a little high. Over the next five or six weeks, he replied to my requests for updated numbers, and when the payments reached a comfortable level, I went in to make the deal. Throughout the process, he was helpful and patient.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Andy, we are thrilled to hear about your positive experience. Our entire dealership takes great pride in providing the best possible buying experience... and Vincent will be thrilled to hear your kind words. We look forward to serving your automotive needs in the future.

  • 5.0 out of 5
    September 24, 2020

    I dealt with steve smith he was super. Got me in and out quickly and what i needed was accomplished. A very professional man. I will continue to come... to Lia.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Richard, we are so pleased to hear about your quick and effective service! We aim to please all our customers so every success story puts a smile on o...ur faces. Thanks again and we look forward to seeing you in the future.

  • 5.0 out of 5
    September 23, 2020

    This was the second time Joe Calabucci has helped me out. Not only was he timely and professional about bringing my car in for service but he was also... very clear about future service that I will need to maintain my car. I like to make sure my cars are maintained well so it helps to have someone help you along the way. Thanks joe.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Nick, thank you for your very kind review. We are always happy to hear that we have given our customers 100 percent satisfaction! We look forward to ...seeing you again when your car is ready for its next service. Thanks again!

View More Reviews