Healey Chrysler Dodge Jeep & RAM

Has issues with another dealership and Healey really stepped up and addressed the issues. Fantastic service and attention. Highy recommended. Went the extra steps to make a customer happy.

I think it is important for a person to speak out when they feel they have been wronged. I am going through a six-month long ordeal with Jeep Healey Beacon--#everydaysexism. Bottom line is: Women are treated much differently, insignificantly, if you will, in the car business. This has been clearly evident in my relationship with Jeep Healey Beacon, and now it is my responsibility to share these events with all of you. I leased a 2018 Jeep Compass in October of 2017. The salesman was underwhelming. As I asked about different features, his response was, “This is a new model, we don’t know much about it…” I had to return to Jeep Healey Beacon when I felt my car “pulling” to the side of the road. As it turned out, it was a feature that the salesman never explained. On that day, October 9, 2017, the GM asked me quite shockingly, “He never explained this to you?” Still, I was looking forward to driving a vehicle that could brave the harsh winters here in New York. The car began having problems within weeks of my leasing. Specifically, upon reversing, the system gets “stuck,” and the screen will do one of two things, turn an electric blue and then switch to the backup camera where it will stay until I restart the car. Or, it will do a flip-flop and change from electric blue to the backup camera back to blue and then to the backup camera again. I brought the car in on October 21, 2017 where they verified the issue and changed the entire radio system. The car was in Jeep Healey service until November 2, 2017 this time. It happened yet again. I continued to video the issue, as the problem is intermittent, and can be hard to capture on an everyday basis. As a result, I took the car to Jeep Healey service on November 6, 2017 where the car stayed until November 28, 2017. This time, they could not duplicate the issue. I have found this word “duplicate” very easily thrown around at Jeep Healey, a cop-out, which they use to mean not our problem. I was told to pick the car up, so I did knowing full well the problem would occur again. At this time, I left a message for the GM to contact me, and he never returned my call. Sure enough, on March 1, 2018, the same problem occurred. I took another video and sent it to Jeep Healey. While waiting for their response, which wasn’t coming, I took it upon myself to contact the Jeep Headquarters. They got back to me within a day or two and an executive began to work with me. On March 5, 2018, the car was returned to Jeep Healey and it has been there ever since (today is April 3, 2018). The executive, who has been working as a liaison between Jeff, the service manager, and me, asked me to go to Jeep Healey to meet with a tech. I went to Jeep Healey Beacon on Good Friday, and once again, was treated in an arrogant manner by Jeff. He even told me that the executive never told him I was to see a tech and I was to take the car home. Furthermore, he proceeded on telling me how many years he has been in the business and that in all his years he has seen about four successful lemon law cases. I thought, “Why would he say that? To further impress on me that I might be stuck with this defective vehicle?” He did, however, confirm the issue, and said, “Oh, we know there is a problem with the car.” When I asked him what he thought it was, his response was, “A wiring issue…” He followed that up by telling me that there was nothing more that the service department could do because they were unable to duplicate the issue. I then questioned, “Jeep Healey sold me a defective car…shouldn’t they take accountability?” He informed me that I could possibly make another deal with the GM, but it would cost me more money. Jeff finished with, “Corporate could get you out of the car.” I bought a car in good faith from Jeep Healey, and they have failed me, both in the quality of their product and the manner in which they have dealt with me, the paying female customer. On March 31, 2018, I called the GM and left a message. This time, after six full months---SIX MONTHS of videoed issues, I left a message that I would be writing reviews of Jeep Healey Beacon and that I was offended by the way I have been treated. I continued to take home a defective car time and time again. After my message, I received two call backs from the GM. I called back when I was available, he was in a meeting. He called me back and explained that Jeff, the service manager, was with him in case we had any technical questions. I very loudly said, “I do not want to talk about technical issues! I want help with this problem!” Do the right thing by your customers, stand by your product, support your female customers. I am a dedicated full-time educator of 20 years, who believes in doing what is right, and in sticking up for myself in times of injustice. This is one of those times. Furthermore, it is important for corporations to take ownership of their mistakes and to work on behalf of all of their customers.

Would like to thank Rich Clark for making this process as simple and seamless as possible . I have told everybody that has seen my new Jeep about my experience with Mr. Clark

I was looking for a specific car and went to a dealership who basically told me no and went to Chrysler dodge Jeep and Ram and they worked with me and got me in the car I wanted. They are nothing short of amazing and I recommend them a thousand times over.

been looking for a 2017 dodge challenger plus with blacktop package found it a healy brothers dealership rte 52 beacon ny rich clark was my salesperson very knowlegeable and easy to work with took care of all paperwork making it a very simple process when vehicle was delivered he took the time show the ins and outs of all the electronics in the car a very pleasureable process all the way thru

Rich Clark was our sales consultant. We couldn't have asked for someone more knowledgeable, or patient in guiding us through this process. He was able to answer all of our questions, make excellent recommendations and get us the very best deal. He was able to find and obtain the exact vehicle that we wanted. After we took possession, he spent over an hour with us in the vehicle showing us all of the operating features and patiently answering all of our questions. We are extremely pleased with his service.

I would like to thank RICK CLARK for a very enjoyable experience in finding, and putting together a very specific vehicle. Rich had a long list of must have's and must do's and was able to in the most professional manner make it all happen. This was not a quick sale, and he worked very hard. RICH CLARK is the person you want working for you if you need a new vehicle. THANK YOU RICH!!!

I would like to thank RICH CLARK for all his help in putting together my new JEEP CHEROKEE. I needed very specific options and equipment on this vehicle. This was not a quick easy sale. Rich searched, found and added the additional items needed to finalize this sale in the most professional manner possible. Any one looking for a new or replacement vehicle really needs to call RICH CLARK for a seamless professional experience that they will not forget. THANK you RICH CLARK for all your help!

This was the best experience I ever had thanks to Gabriel Dominguez at Route 46 Crysler Jeep Dodge ! He made the process of buying a new car fantastic!!

My experience with the dealership working with Nick and Anthony was impeccable. Their professionalism put my mind at ease join the purchase of my vehicle. Very very friendly atmosphere and I will recommend friends. Their service was awesome!