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Kia of Round Rock

(1,246 reviews)
2024 consumer dealer award
View 2 awards
2024 consumer dealer award 2020 consumer dealer award

Reviews

(1,246 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Kia of Round Rock from DealerRater.

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Both David and Jason were great, thank you both!

Both David and Jason were great, thank you both! Erick the finance man was great as well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Jolene, Thank you for the review. We are glad your time with us was a great experience. We hope to see you again here at Kia of Round Rock.

Consumer response

Y’all will definitely see us again!

Today the one thing that stands out as excellent was the

Today the one thing that stands out as excellent was the communication from Customer Service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, Thank you for the review. We are glad your time with us was an excellent experience. We hope to see you again here at Kia of Round Rock.

Everyone is so busy, but they all got your attention.

Everyone is so busy, but they all got your attention. I will definitely score Kia with a 10

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Donna, Thank you for the review. We are glad your time with us was a great experience. We hope to see you again soon,

Was very happy with the whole transaction.

Was very happy with the whole transaction. The salesman was very personable and guided me through all the features of the car. Also the finance department was very efficient .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Susana, we're delighted to know you had a positive experience with our sales and finance teams at Kia of Round Rock. Thanks for sharing your feedback!

excellent treatment, they also look for the best option

excellent treatment, they also look for the best option for you, whether with your new or used car, talk to David.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Jose, we're glad to know you had an excellent experience with David at Kia of Round Rock. We always aim to find the best options for our customers! Thanks for your review.

Sales Team is amazing, friendly and professional.

Sales Team is amazing, friendly and professional. I did not feel any pressure to buy and they knew what I was looking for, because they listened.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're delighted to know that our sales team at Kia of Round Rock made your experience enjoyable and pressure-free. It's great to see they listened well and helped you find what you were looking for! Thanks for the review.

I highly recommend Kia of Round Rock.

I highly recommend Kia of Round Rock. The service center is top notch. They got to my vehicle quickly. They were also respectful and let me know what I needed. Great work!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate the high recommendation and are glad to know our service center at Kia of Round Rock met your expectations. We're always here for any future needs you may have, thanks again!

Ian, is a perfect rep.

Ian, is a perfect rep. For kia. Hes a keeper. All around, GREAT experience forsure

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, Thank you for the review. We are glad your time with us was a great experience. We hope to see you again here at Kia of Round Rock.

Went in for a front end alignment and oil change.

Went in for a front end alignment and oil change. The advisor had the best customer service I’ve ever experienced at a dealership. Completely professional and outstanding service. I believe his name was Ian . Regardless unbelievable service. I thought that kind of service no longer existed. Great good KIA Round Rock !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Steven, We appreciate the review. We are glad your time with us was a professional experience. We hope to see you again here at Kia of Round Rock.

Consumer response

Great service department unbelievable service.

Service was much faster than the last time, the only

Service was much faster than the last time, the only thing different was the information needed on my car was by text instead of personal contact. I like the personal contact so I can ask questions.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're glad to know that you found our service faster this time at Kia of Round Rock. We understand the importance of personal contact and we'll take your feedback into consideration for future improvements. Thanks for sharing!

Consumer response

Thank you