Reviews
ICourteous, explained what needed to be fixed and why.
ICourteous, explained what needed to be fixed and why. Great customer service!!! I have all service completed here and they are consistently courteous.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kindness. We value your continued trust in Zeigler Honda of Racine for all your service needs.
Very considerate of customers time.
Very considerate of customers time. Listen attentively to all customer concerns. Let you know waiting time.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the kind words. Glad to hear you had a positive experience with Zeigler Honda of Racine.
I brought my car in after explaining to them that I
I brought my car in after explaining to them that I wanted the front end and brakes checked only to have them call back and say I needed tires. This I already knew. The front end wasn’t cjecked and neither were the brakes What’s the point in making an appointment only to have the main reason you brought the vehicle in ignored. Thank you. Beth Vara P.S. both times I spoke to Tim on the phone he was very rude. He’s not much better in person. Poor customer service
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your feedback and apologize for any miscommunication, Beth. Please reach out so we can assist you further with your vehicle concerns. Thank you for alerting us about the service experience with our team.
1/10 service.
1/10 service. Almost ripped me off 2200 dollars. Ended up bringing it down to 1400. Absolutely absurd.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
The service advisors, Zachary & Tim, were very poor at
The service advisors, Zachary & Tim, were very poor at communicating. They did not keep me informed via phone calls or texts despite my requests. When I called they were often unable to provide requested info about the repairs except for very general info. And when the initial repair attempt did not work, it took 3 more days to get the second repair completed. I had to keep calling them for any info. Eventually, Zack actually did get more detailed info to me after I contacted him.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We apologize lack of communication that caused you frustration. We take our customer's feedback very seriously and look into the follow up process to ensure we learn from this. If you could please reach out to me, I'd appreciate it. You can reach me at 262-898-2900 or sarahp@zeigler.com Sarah Petersen, Customer Relations Manager
Prince is always friendly and goes above and beyond to
Prince is always friendly and goes above and beyond to ensure we're taken care of
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words about our team at Zeigler Honda of Racine. We're so glad to hear that your experience has been excellent.
I am on a 7 hour drive, driving north about 3/4s of the
I am on a 7 hour drive, driving north about 3/4s of the way through. My check engine light popped on. Along with every other light on my dash. And this was the nearest shop/Honda dealership to me. I was in a panic. Worried about cost, was i going to make my friends wedding..... So I'm sure i was difficult to handle. But this is why I'm leaving this review, they were so nice and so upbeat that I felt they were truly there to help. Which I believe that kind of customer service is so hard to get. Thanks again Service Dept.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with our service team at Zeigler Honda of Racine. We're pleased to know you felt supported during a stressful situation. Safe travels and take care!
This dealership gets all my business, I trust the service
This dealership gets all my business, I trust the service department to treat me fairly, Thanks to Brian Ingram for taking time to explain what work needed to be performed!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your trust in Zeigler Honda of Racine. We're glad to hear our team provided the service and clarity you deserved. We look forward to seeing you again.
Tim, one of the service advisors always is very upfront,
Tim, one of the service advisors always is very upfront, honest and reputable about helping me with my car and getting it fixed correctly
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to know our team made such a positive impact. Thank you for sharing your experience with Zeigler Honda of Racine.
As a female, I often get spoken to like I don’t know a
As a female, I often get spoken to like I don’t know a thing about cars. The staff here was understanding and caring. They listened and were thorough. I was heard and treated kindly and everything was explained clearly. I thank the entire staff for their service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience with us. We're happy to know our team treated you kindly and provided clear explanations. All the best on the road ahead.