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Freedom Ford by Ed Morse

(155 reviews)
Sales hours: 9:00am to 12:00am
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–12:00am 7:00am–6:00pm
Tuesday 9:00am–12:00am 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–2:00pm
Sunday Closed Closed
New (903) 200-4288 (903) 200-4288
Used (903) 429-4411 (903) 429-4411
Service (903) 429-4242 (903) 429-4242

Reviews

(155 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Freedom Ford by Ed Morse from DealerRater.

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They were very kind courteous very knowledgeable always

They were very kind courteous very knowledgeable always kept us informed to what's next thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I have always received great service and honest upfront

I have always received great service and honest upfront answers. The sales, service and body shop staff are very knowledgeable and friendly. They seem to care deeply about taking care of my auto needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Service dept, is good and, if something is amiss, will

Service dept, is good and, if something is amiss, will make it right, Todd, Brandon, and Heather were great. Thanks folks2

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

This is the 4th vehicle I have purchased from this

This is the 4th vehicle I have purchased from this dealership. I have been pleased each time with the transactions. The staff is always very nice to work with and gets the paperwork together in a timely manner.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

MY LINCOLN MKX NEEDED HELP WITH THE A/C, SHOCKS/STRUTS

MY LINCOLN MKX NEEDED HELP WITH THE A/C, SHOCKS/STRUTS AND IT GOT IT! WELL ORGANIZED, COMPETENT IN THE OFFICE AND IN THE SHOP. THANKS TO HEATHER, CRAIG AND THE TEAM.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Exceptional service with a personal touch!

Exceptional service with a personal touch! I have complete confidence in Freedom Ford's integrity from the point of sale to every oil change and service visit.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Consumer response

Freedom Ford by Ed Morse Jun 1, 2023 larrybriscoe Exceptional service with a personal touch! I have complete confidence in Freedom Ford's integrity from the point of sale to every oil change and service visit.

Service manager Todd Delzell & Service advisor Heather

Service manager Todd Delzell & Service advisor Heather Bobenhausen were fantastic. They both went out of their way to get my vehicle serviced and back to me as quickly and professionally as possible. They actually treated me like I had purchased one of Ford company's top of the line vehicles. And that's exactly what I purchased was a 2022 Ford f-150 LIMITED. Freedom Ford & Todd & Heather all deserved big xxxxxxand shoutouts for the great work and efforts they gave to ensure everything was done correctly and in a professional manner. THANK YOU TODD & HEATHER & AND FREEDOM FORD OF GREENVILLE, TX. Keep up the great work. This was the first time I was able to drive my vehicle more than 4 hrs without serious performance problems thanks to Todd & Heather. My home is in Illinois but I live in Rockwall, Tx for the winters. Rest assured that when I go back to Texas for the upcoming winter of 2023, I'll be coming right back to Freedom ford for all my vehicle service needs

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Bought a vehicle from them on the ad it said no accidents

Bought a vehicle from them on the ad it said no accidents and found out airbags were deployed and title came back as salvage now I’m stuck with a vehicle that’s only worth 25 percent of what I purchased it for…..Beware

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Bait and Switch

Their prices are bait and switch. Truck shows 84K here and on their website, but is $94k.... If you are going to add 10k for the xxxx of it, have the decency to list it properly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

We acknowledge your review and are currently looking into the events you’ve detailed.

We had an excellent experience with Greenville Freedom

We had an excellent experience with Greenville Freedom Ford. We weren't quite sure what we were looking for but lucky for us we were quickly approached by Stephen Chandler who turned out to be a very knowledgeable, professional sales person. He asked us a few questions to narrow down if we wanted a new or used car and then gave us our options. We told him we needed to think about our options and we would get back to him. We never felt any pressure to buy and before we got into our car, Stephen Chandler had already sent us a note with all his contact information thanking us for stopping in and he hoped to see us soon once we made our decision. Our experience with Stephen Chandler and the Freedom Ford Dealership was extremely positive and we would definitely recommend them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.