Cronin Hyundai of Nicholasville

Quick service but did not care to hear a sales person offer to show me a 25 tuscan. I have a 24 currently and was in for the first oil change even though it rained, i would have liked it to have been taken thru the wash bay as my previous dealer did....even when i had a radio question, they offered to take it thru the wash bay

Very professional, courteous, and informative. The service manager was attentive, and communicated clearly with me through the service visit.

Fast, efficient and professional! Gave us good feedback about our car and new recommendations! It was a great experience!

He was very nice. And listened to what I was telling him what was wrong with my vehicle.

Great service. Nice technicians. Clean waiting area with WiFi and drinks, Very pleased with this

My wife and I were in Lexington from KC for a wedding. Our 2023 Tucson hybrid broke down and would not start. We had to boost the hybrid battery. We were able to drive it to Cronin Hyundai a few miles away. The service team here was awesome. Many thanks to Travis, Joey and Ryan in parts. We got connected to Enterprise and got a rental for the weekend. The parts we needed — Battery Management System and 12Volt integrated battery were not available. We decided to start the car up Monday morning and drive back to KC without cutting the car off. We also bought a high amp battery booster in case the car died on the road. They were so helpful as we considered our options and in getting us ready to roll. Travis even called us on Tuesday morning to make sure we got home safely. My dealership in KC has talked to them about what needs to be done to make the repairs. They were so nice to us in a very stressful situation. Good folks.

We purchased a GMC Acadia from Cronin that included a warranty. On Aug 28, 24 we were headed to Nicholasville and our car died less than 1 mile from Cronin. So we had to have it towed there and the service dept was going to check it out the following day. After several days of not hearing from them, we called and was told that the Acadia needed a whole new engine. We were told they called the warranty company and nothing was covered. We decided to have another mechanic tow the vehicle to his shop since it would be cheaper for us if it indeed needed a new engine. The new mechanic didn't think it needed an engine from what the vehicle was doing. Come to find out, the BATTERY was fried and it needed a MAS sensor. That's it...no new engine! After we had it fixed and has been running perfectly, we called the service dept back and requested our money back for the diagnostic fee they charged us (195.00) and requested towing from their lot to the new mechanic. They agreed to refund the diagnostic fee but not the towing since it was our decision to not allow them to fix it. Of course I wasn't going to allow them to fix it, I would've been out a lot more than $600! I was told on 9/11 that a check was cut and it would go out in the mail the following day. Fast forward to Sept 27rd and still no check! I contacted the service dept and was told the GM would be calling me. Oct 1st I finally received a call and was told that the check was sitting on someone's desk and they would get it out today. If it was sitting on someone's desk, why was I told weeks before that it was cut and would be in the mail the following day. The GM also told me he would call me back in a few days to ensure I received the check....I'm still waiting for that call. Also, when we told the service guy that it was fixed, he assured us that the engine would need to be replaced at some point but also said that he would call the warranty and make sure it was covered. He's the one that told me it wasn't covered, so how did that change? Scamming people perhaps? They have lost not only our business but our family's as well. I don't like being lied to and especially don't like someone trying to screw me over.

I went into the Cronin to look at a specific vehicle I had seen on their website. I didn't even realize they were open, but as soon as I arrived on the lot, I was greeted by Tyler who was anxious to assist. I told him what I was looking for, and that I had previously been there and was assisted by Taylor. Even though it was closing time, Taylor, and Tyler were more than happy to assist. To make a long story short, I drove home, that evening, in the vehicle I went there to look at. Thanks to both of you for all of your help, and your willingness to stay after hours and get me set up with my new vehicle. I love my new vehicle, and believe that I got a great deal. Thanks again.

Got a new car and it’s awesome! Darin was friendly and helpful and knew all the answers to my questions. Very easy experience and I’d recommend it to anyone looking for an affordable new car

Very happy with my experience Darrin went above and beyond to find what I wanted and take care of me! Best experience I’ve had ever buying a car, I’m a customer for life! Go see Darrin, you’ll be glad you did!