Reviews
Was very satisfied.
Was very satisfied. No pressure from anyone. Salesman was very courteous and patient with me as it took me awhile to make a decision. Everyone there was very friendly couldn’t have been better
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your feedback on your recent visit to Hyundai of Wesley Chapel. It's great to hear that we were able to assist you and that you had such a positive experience. Sincerely, Manny Lopez Internet Sales Manager
Terrible over priced labor & total ripoff I have bought 3
Terrible over priced labor & total ripoff I have bought 3 new Hyundai from other dealerships & moved to this area thought they were all the same & they are not never have work done here
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Be prepared to negotiate like it’s 1984.
Be prepared to negotiate like it’s 1984. This dealership doesn’t believe in putting their best deal forward so they’ll make you fight for it. They will start with outrageous numbers so that any deal you agree on later will seem like a great deal. Also look out for the dealer add ons; especially since they charge the Florida maximum dealer doc fee of $1,199. Overall I like working with this dealership because it’s conveniently located and the dealership is nice. I just wished they were more transparent with pricing and negotiations so that I could LOVE them.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Sincerely, Manny Lopez Internet Sales Manager
Fast and friendly service crew, they’re always the best
Fast and friendly service crew, they’re always the best and I recommend they’re service center for anyone.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Hyundai of Wesley Chapel. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Sincerely, Jose Gesmondi Service Manager
Overall satisfied with the service.
Overall satisfied with the service. Didn't have to wait long. Very friendly and professional associates.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Hyundai of Wesley Chapel. Sincerely, Jose Gesmondi Service Manager
Terrible customer service!
Terrible customer service! No communication, no phone calls no email. Called to get an update AJ was not available and never responded!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Anne, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly, or let us know the best way to contact you, and we will reach out. Sincerely, Jose Gesmondi Service Manager
Good service.
Good service. Took vehicle at scheduled time. Forgot service sticker for next visit on windshield. Forgot to fill tires and add coolant.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Sincerely, Jose Gesmondi Service Manager
AJ our service advisor did great job of keeping us
AJ our service advisor did great job of keeping us informed . deserves a raise!!! Thanks you AJ
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that AJ was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Hyundai of Wesley Chapel! Sincerely, Jose Gesmondi Service Manager
My last visit was to diagnose an engine misfire.
My last visit was to diagnose an engine misfire. I’m not fully satisfied with the outcome of the diagnosis because it was too generic, They ended up recommending replacement of all parts which could have caused the misfire (spark plugs, ignition coils, pcv valve and fuel injector cleaning and engine filter), but they didn’t pinpoint the extract issue. I expected technician to identify the extract root cause where the issue is after paying 179+tax and fees as diagnose fee. Because my OBD2 reader also provided the same diagnosis which could produce a misfire. So I feel I wasted roughly $200.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Sincerely, Manny Lopez Internet Sales Manager Sincerely, Jose Gesmondi Service Manager
The dealership was clean, organized and easy to navigate
The dealership was clean, organized and easy to navigate allowing me to do work while i waited.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Sincerely, Jose Gesmondi Service Manager